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Hoffman Lexus

East Hartford, CT

4.6
1,631 Reviews
When you choose Hoffman Lexus, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard aboutHoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman Lexus is here to help.
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750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,631 reviews

June 05, 2024

Great service department. Austin was very attentive. Helped me out with various questions and took his time to explain things. Has a very nice manner when dealing with custom More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
Jun 05, 2024 -

Hoffman Lexus responded

Judy, we're delighted to hear that Austin provided you with attentive and thorough service at Hoffman Lexus. Thanks for sharing your positive experience!

June 02, 2024

Bait and switch stealership and sell lemon cars that potentially can cause devastating events and crashes. I live near a school just imagine the kids. They don’t do good at painting they use nail poli More

by Zeus Lighting
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Al Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Hoffman Lexus responded

Your feedback is deeply concerning, and we sincerely apologize for any distress or inconvenience caused. We strive to maintain high standards of integrity and quality in all aspects of our business, so it's troubling to hear about your experience. We'd like the opportunity to address these issues directly with you, so I will look for your information and be in touch. Thank you, Sebastian Chodulski - General Sales Manager - sebastian.chodulski@hoffmanauto.com

June 01, 2024

Our salesman Steve was very helpful and spent as much time as necessary explaining the features of the different models and all the new technology that are in vehicles today. We would also like to than More

by E&J C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Pethick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Richards
Jun 03, 2024 -

Hoffman Lexus responded

We're delighted to hear that Steve and Walter provided such a thorough and stress-free experience at Hoffman Lexus. Thank you for sharing your positive feedback! Enjoy the new vehicle!

May 29, 2024

My salesman Benjamin P was tremendously honest, fair & genuine. He made purchasing my IS 350 a fun experience and one I’ll never forget. I will be a return customer due to this incredible service & will More

by Coopern1023
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Podchaiski
May 29, 2024 -

Hoffman Lexus responded

We're delighted to hear that Benjamin made your Lexus IS 350 purchase a memorable experience at Hoffman Lexus. Thank you for sharing such positive feedback and for recommending us to friends and family! Enjoy the ride!

May 27, 2024

My experience with Hoffman Lexus Maintenance Service Departments and Service Consultant Isabel Santana is outstanding. More

by bjvanderb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabel Santana, Service Advisor
May 28, 2024 -

Hoffman Lexus responded

We're delighted to hear that Isabel and our Hoffman Lexus Maintenance Service team provided you with outstanding service. Thank you for sharing your positive experience!

May 18, 2024

Great service. Easy to book car. Car was washed vacuumed. Matt was excellent With his customer service. More

by Mart291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Hoffman Lexus responded

We're glad to know you had a great experience with Matt and our team at Hoffman Lexus! It's wonderful that your car was well taken care of. Thanks for the review!

May 12, 2024

Really nice environment! I took my Lexus for service, Roy was very professional and very helpful! Thank you Roy. More

by plarios0724
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Angus Jr
May 13, 2024 -

Hoffman Lexus responded

We're glad to know you had a positive experience with Roy at our service department. Your kind words are appreciated and we look forward to assisting you again at Hoffman Lexus!

May 11, 2024

Hello, My wife and I have purchased (2) Lexus vehicles in the past nine months. I liked Hers so much that I went out and bought myself one too! Tom Ryan was our salesman, who is very knowledgeabl More

by The Candy Man
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy (in service department)...Very friendly and most knowledgeable!
May 13, 2024 -

Hoffman Lexus responded

We're so glad to know that you and your wife had a great experience with Tom Ryan at Hoffman Lexus! It's wonderful to see our team going above and beyond. We appreciate the recommendation, enjoy those new rides until we meet again for another purchase down the road!

May 03, 2024

It’s all about the people for me and the continued relationship. Thank you Charif for always being Amazing and supportive. When I talked about service I often talk about my experience with you. You ma More

by Cherene C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cherif D, Austin Sanchez
May 03, 2024 -

Hoffman Lexus responded

Cherene, we're delighted to know that Charif and Austin have made your experiences at Hoffman Lexus so memorable. We truly value the relationships with our customers and strive for exceptional service every time. Thanks for being a part of our family!

April 27, 2024

Our experience with Hoffman Lexus was excellent. Ben was informative, courteous and professional. What could have been a stressful experience was actually very easy. We are very satisfied customers More

by jjkelly17
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Benjamin Podchaiski
Apr 29, 2024 -

Hoffman Lexus responded

It's great to know that Ben and our team at Hoffman Lexus made your car buying experience easy and stress-free. We appreciate the positive feedback! Looking forward to serving you again in the future.

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