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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

December 01, 2016

Hoffman's Service is GREAT! Running my business and watching my grandchildren, I don't have time to do the important things I should do. Hoffman's took care of that for me. Man More

by RITATOTTENHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Dec 01, 2016 -

Hoffman Lexus responded

Hi RITATOTTENHAM, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are happy to read that our team worked with your schedule and completed the necessary maintenance you needed. We value our customers and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 01, 2016

Ver satisfied with the Lexus service I am a returning customer and the service I received from Karan Singh was excellent. He went above and beyond to assist me. All the employees I spen More

by PEACHIE044
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Peter Quagliaroli, Karan Singh, Rebecca Halprin
Dec 01, 2016 -

Hoffman Lexus responded

Hello PEACHIE044, Thank you for continuing to choose Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to read that Karan and the team went above and beyond to assist you in finding the right vehicle to suit all your needs. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 01, 2016

Service Maintenance I will start with I have never had a bad experience with the team in Lexus Service; they treat everyone as if they are #1; (which is the way all custo More

by nick.battaglio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Dec 01, 2016 -

Hoffman Lexus responded

Hello nick.battaglio, Thank you trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that Jocelyn and the team are informative, personable, and concerned about you and your vehicle. We value you as our customer and we are dedicated to ensuring that your Lexus is running safely an efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 01, 2016

First Purchase at Hoffman's Hoffman's people are great! Everyone I spoke to during my purchase were very friendly and helpful at getting me into the car I was looking for. Mainl More

by NSTONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Reggie Plante
Dec 01, 2016 -

Hoffman Lexus responded

Hi NSTONE, Thank you for choosing Hoffman Lexus and congratulations of the purchase of your new vehicle! We are pleased to read that Reggie and the team were helpful, professional, and answered all of your questions throughout the entire buying process. We value our customers so let us know anytime you have any further questions or service needs. Happy Holidays! See you again when it is time to service your Lexus! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 01, 2016

First class all the way From sales to service, every Hoffman employee shows enthusiasm, professionalism and care for the customer. Facilities are clean and well-appointed. A More

by AED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Al Ramos, Karan Singh
Dec 02, 2016 -

Hoffman Lexus responded

Hello AED, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are pleased to hear that our sales and service team shows enthusiasm, professionalism, and care. We value our customers and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when you are next in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 01, 2016

Purchase of Certified of Owned Lexus I was in market for another vehicle. I had purchased a new 2002 Lexus RX350 in 2002 from Hoffman. This car has since been handed down to my college More

by DAVID79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Peter Quagliaroli, Foy Woody Hammonds, Rebecca Halprin
Dec 01, 2016 -

Hoffman Lexus responded

Hi DAVID79, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your beautiful new RX 350! We are so happy to hear that Woody, Peter and the team were able to help you get the vehicle to suit all your needs with no-pressure. We are here for you anytime you need us so please let us know anytime you have any further questions or service needs. Happy Holidays! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 30, 2016

A satisfied (returning) customer! Informed customers know that there are many dealers with whom to do business. Choosing one means the dealership offers something special and more than More

by Joanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Rebecca Halprin, Tom Ryan
Nov 30, 2016 -

Hoffman Lexus responded

Hello Joanie, Thank you for continuing to choose Hoffman Lexus and congratulations on your most recent purchase! We are so pleased to read that Tom was friendly, informed, helpful and efficient when helping you decide which vehicle would best suit your needs. We are also happy to hear that Rebecca and Peter were helpful, efficient and explained the details of financing in a clear, straightforward manner. We value our customers and we are dedicated to ensuring an exceptional experience at every visit so let us know anytime you have any further questions or service needs. Happy Holidays! We look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 30, 2016

Amazing service I have ever experienced! It was just so easy and very convienient to get the loaner for couple of hours to run my errands. Everyone was just very helpful and took care of eve More

by NEELA717
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Dec 01, 2016 -

Hoffman Lexus responded

Hello NEELA717, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that you enjoyed our loaner vehicle service and that our team was helpful and ensured that the maintenance your Lexus needed was completed in in a timely manner. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead as well as delivering a nicely washed car. Happy Holidays! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 30, 2016

First Class Service as always! Received the same fabulous level of service as always! I can always count on Bob to be a pleasure to deal with and I trust his judgement regarding th More

by Tammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Nov 30, 2016 -

Hoffman Lexus responded

Hi Tammy, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that Bob and the team have provided you with excellent service to your Lexus and have been a pleasure to deal with. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 29, 2016

Great service dept., attentive to customer care. I gave a high rating of these two womens' customer support. They are consistent each time I have serviced my vehicle and helpful. I have been working More

by ADILORENZO53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier, Jocelyn Vincent
Nov 29, 2016 -

Hoffman Lexus responded

Hi ADILORENZO53, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are happy to hear that Monica and Jocelyn provided you with great customer support and are consistent each time your vehicle is serviced. We value you as our customer and we are dedicated to ensuring that your Lexus is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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