
Hoffman Lexus
East Hartford, CT
Filter Reviews by Keyword
By Type
Showing 1,617 reviews
good service Sarah was courteous, helpful and efficient. The service was quick and reasonable. It was just for the oil change, but she made sure to check other f Sarah was courteous, helpful and efficient. The service was quick and reasonable. It was just for the oil change, but she made sure to check other functions More
Great service! Sarah did a great job helping with the service of my Lexus. I will only bring my car to Hoffman for service based on how well they always do. Sarah did a great job helping with the service of my Lexus. I will only bring my car to Hoffman for service based on how well they always do. More
Great Service Called Lexus Inform because car would NOT START, THEY RESPONDED QUICKLY AND EFFECTIVELY Unfortunately the car had to be transported to Hoffman Lexus Called Lexus Inform because car would NOT START, THEY RESPONDED QUICKLY AND EFFECTIVELY Unfortunately the car had to be transported to Hoffman Lexus by flatbed , but all was well taken care of and service was performed Appreciate the service More
Always great service For the past 9 years, Bob and the rest of the service team greet me professionally and always keep me informed of what the technicians recommend. Work For the past 9 years, Bob and the rest of the service team greet me professionally and always keep me informed of what the technicians recommend. Work done is top notch. Drop-off and pick-up from my office are timely and so helpful! Thank you Lexus service!! More
Incredible service and the utmost professionalism! I can't say enough about the experience I had over the weekend. Our suv was having some issues and the engine light came on. I Text a message to my sa I can't say enough about the experience I had over the weekend. Our suv was having some issues and the engine light came on. I Text a message to my sales rep who CALLED me back (on a Sunday!) and was so helpful in getting the vehicle towed within 20 minutes. He then had the vehicle looked at first thing Monday morning, part ordered and delivered the same day with the vehicle fixed and ready to be picked up that evening! Tom Ryan you certainly are the best! A huge thank you to Bob Dinaploi in service who is genuinely always available and willing to help in a moments notice. This dealership is top notch and couldn't be more happy with Tom and Bob. Thank you again. More
Purchasing a used car for my daughter! How nice it was to work with Tom Ryan who didn't for a moment make us feel that he considered our purchase to be too small to give such excellent and How nice it was to work with Tom Ryan who didn't for a moment make us feel that he considered our purchase to be too small to give such excellent and kind service! More
Katz review My husband and I continue to purchase our vehicles from Hoffman Lexus because of their incredible sales and service departments. Brad Hoffman and his My husband and I continue to purchase our vehicles from Hoffman Lexus because of their incredible sales and service departments. Brad Hoffman and his sales staff went above and beyond. More
Excellent First rate customer service.Chris who picked up and returned the car could not have been nicer or more helpful.I particularly appreciated the fact tha First rate customer service.Chris who picked up and returned the car could not have been nicer or more helpful.I particularly appreciated the fact thatChris( and his colleague Tim)came back later in the day to remove a few spots of tree sap which I had noticed earlier. More
Tom Ryan was excellent I have to admit I was pretty "fresh" the first time I went to the dealership, I was just looking for colors of cars I might like and did not want to b I have to admit I was pretty "fresh" the first time I went to the dealership, I was just looking for colors of cars I might like and did not want to be bothered. Tom came out and was respectful of my space but offered me the names of the color schemes for the cars and let me into one to see the interior. I left and intended to purchase a car from a family member in another state but found the car he showed me at the dealership was the one for me. I went back to the dealership to purchase the car and Tom was more than helpful! He even spoke with my father-in-law via phone to assist in the transaction. I truly appreciated the help! More
Great experience It was a great experience from calling the the dealership to schedule a safety inspections to walking in and dealing with Lindsey in service. Very att It was a great experience from calling the the dealership to schedule a safety inspections to walking in and dealing with Lindsey in service. Very attentive staff and very well at explaining how the procedure takes place. All in all definitely pleased with my service experience. More