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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

July 21, 2016

good service Sarah was courteous, helpful and efficient. The service was quick and reasonable. It was just for the oil change, but she made sure to check other f More

by RAH0907
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Jul 22, 2016 -

Hoffman Lexus responded

Hello RAH0907, We appreciate you choosing Hoffman Lexus for your oil change. Our advisor Sarah is always happy to provide a quick and efficient service visit. Thank you for sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2016

Great service! Sarah did a great job helping with the service of my Lexus. I will only bring my car to Hoffman for service based on how well they always do. More

by DT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Jul 22, 2016 -

Hoffman Lexus responded

DT, We appreciate your feedback on our advisor Sarah. She is always happy to address any questions or concerns you have to ensure your vehicle is well maintained and running most efficiently. Thank you for choosing Hoffman Lexus and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2016

Great Service Called Lexus Inform because car would NOT START, THEY RESPONDED QUICKLY AND EFFECTIVELY Unfortunately the car had to be transported to Hoffman Lexus More

by LWOLMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Jul 22, 2016 -

Hoffman Lexus responded

Hello LWOLMAN, Thank you for choosing Hoffman Lexus and sharing your feedback on your recent experience. We are pleased to read our service team was able to repair your Lexus and get you back on the road quickly. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 19, 2016

Always great service For the past 9 years, Bob and the rest of the service team greet me professionally and always keep me informed of what the technicians recommend. Work More

by DEBTORGERSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jul 22, 2016 -

Hoffman Lexus responded

Hi DEBTORGERSEN, Thank you for continuing to trust Hoffman Lexus service. We value our customers feedback and appreciate your loyalty for the past nine years. We look forward to ensuring your vehicle is running beautifully for the years to come. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 19, 2016

Incredible service and the utmost professionalism! I can't say enough about the experience I had over the weekend. Our suv was having some issues and the engine light came on. I Text a message to my sa More

by KATHLEEN.SHIPPEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Tom Ryan
Jul 22, 2016 -

Hoffman Lexus responded

KATHLEEN, We are thrilled to read about your 5-star experience with Tom and Bob. They are always happy to help resolve your concerns in a quick and efficient way. We appreciate you and look forward to seeing you again. Thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 19, 2016

Purchasing a used car for my daughter! How nice it was to work with Tom Ryan who didn't for a moment make us feel that he considered our purchase to be too small to give such excellent and More

by Lynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Tom Ryan
Jul 22, 2016 -

Hoffman Lexus responded

Hello Lynn, Thank you for choosing Hoffman Lexus to purchase a vehicle for your daughter. Tom is dedicated to providing an excellent experience every time. We trust your daughter is loving her new vehicle and we look forward to seeing you in our service department in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 19, 2016

Katz review My husband and I continue to purchase our vehicles from Hoffman Lexus because of their incredible sales and service departments. Brad Hoffman and his More

by RBKATZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Ethan Williamson
Jul 22, 2016 -

Hoffman Lexus responded

Thank you RBKATZ for choosing Hoffman Lexus! We are pleased to read your valued comments on our Lexus team and are always happy to provide an exceptional experience. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 18, 2016

Excellent First rate customer service.Chris who picked up and returned the car could not have been nicer or more helpful.I particularly appreciated the fact tha More

by PHSHERLINE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chri,Tim, Bob DiNapoli
Jul 18, 2016 -

Hoffman Lexus responded

Hello PHSERLINE, Thank you for trusting Hoffman Lexus service. We value what our customers have to say and truly appreciate your feedback on Bob, Chris and Tim. Our team strives to provide a seamless experience at every visit. We look forward to the opportunity to serve you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 18, 2016

Tom Ryan was excellent I have to admit I was pretty "fresh" the first time I went to the dealership, I was just looking for colors of cars I might like and did not want to b More

by DRASHLEYBURKMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Jul 18, 2016 -

Hoffman Lexus responded

Hi DRASHLEYBURKMAN, Thank you for choosing Hoffman Lexus! We appreciate that you trusted the knowledge and dedication of Tom to ensure you drove home in the exact vehicle you wanted. He is always happy to provide a seamless experience. Thank you for sharing your story and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 18, 2016

Great experience It was a great experience from calling the the dealership to schedule a safety inspections to walking in and dealing with Lindsey in service. Very att More

by AHMAD511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Jul 22, 2016 -

Hoffman Lexus responded

Hello AHMAD511, Thanks for trusting Hoffman Lexus service! We are so pleased to read about your great experience. Lindsey is always here for you to ensure your visit is seamless. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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