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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

July 16, 2016

Very fast service and extras to boot! Had an early appointment for tire rotation. In 45 minutes, while I worked using the wifi and ate the complimentary breakfast sandwich, the Hoffman tea More

by margaretmanderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Jul 18, 2016 -

Hoffman Lexus responded

Thank you magaretmanderson for choosing Hoffman Lexus to perform your tire rotation. We are pleased to read you enjoyed our customer lounge and complimentary breakfast sandwich. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2016

Excellent service Staff is very friendly and were very accommodating. I was called when the car was finished and everything was clean and ready at pick up when I arriv More

by SDG9396
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Jul 18, 2016 -

Hoffman Lexus responded

SDG9396, Thank you for choosing Hoffman Lexus service to keep your vehicle well maintained and running most efficiently. We appreciate you sharing your comments on your excellent service visit. See you next time! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2016

Excellent Service The whole staff at Hoffman Lexus was great to work with. No one tried to push us into anything. Mark Pfhaler was very knowledgable of the vehicle we w More

by ND5507
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Mark Pfahler
Jul 18, 2016 -

Hoffman Lexus responded

Hi ND5507, We are so thrilled to read your feedback on your recent experience with Mark and Al. Our Lexus team is always happy to go above and beyond to ensure you drive home in the Lexus of your dreams. We trust you are enjoying your new vehicle and our service department looks forward to meeting you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2016

Excellent staff and service Hoffman always does a good job with excellent staff and a welcoming atmosphere. Customer lounge top drawer. Monica Pelletier is an excellent service r More

by MPS5171
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Jul 18, 2016 -

Hoffman Lexus responded

Hello MPS5171, Thank you for trusting Hoffman Lexus service! Monica is dedicated to providing an excellent experience and getting you back on the road quickly and efficiently. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2016

Awesome dealership I used to hate buying cars until my first Lexus purchase from Hoffman in 2002. I have been buying from there ever since and recently purchased the ne More

by MARIAMCQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Peter Quagliaroli, Matt Louis
Jul 15, 2016 -

Hoffman Lexus responded

MARIAMCQ, Thank you for choosing Hoffman Lexus for your recent purchase of a beautiful new RX350! We value your feedback on Matt and are thrilled to read your experience was seamless. Our service department looks forward to seeing you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2016

Excellent Making an appointment was quick and easy. Service Adviser Lindsay Fenton was fast and efficient. A pleasure to work with the folks at Hoffman Lexus. More

by 15Lex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Jul 15, 2016 -

Hoffman Lexus responded

Hello 15 Lex, Thank you for trusting Hoffman Lexus to service your vehicle. Your satisfaction is important to our team and we are pleased to read that your visit was fast and efficient. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2016

very good Excellent very good special the lady who take care all from the biging to the end I will be back in the next time again More

by WBADMAN47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Soucy
Jul 15, 2016 -

Hoffman Lexus responded

Thank you for choosing Hoffman Lexus! We are pleased to read your feedback and are here for you to ensure your vehicle is running most efficiently. We look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2016

YEARS OF SERVICES Micki goes above and beyond to make sure my vehicle is in top shape she has gain my trust over the years, last Friday my AC was not working Micki was More

by vividtaste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Jul 18, 2016 -

Hoffman Lexus responded

Hi vividtaste, Thank you for your loyalty to Hoffman Lexus service. We appreciate that you trust the knowledge and dedication of our advisor Micki to ensure your vehicle is running beautifully. We hope you enjoyed your wedding and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2016

Lease trade Ryan did a very good Job getting me the deal that worked. Very experienced and very thorough. It was a please doing business with him More

by JCREELY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mendez, Al Ramos
Nov 15, 2016 -

Hoffman Lexus responded

Thank you JCREELY for choosing Hoffman Lexus! We trust you are loving your new Lexus and look forward to seeing you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 11, 2016

I must say I am very pleased with service advisor! The service advisor is amazingly professional. Monica Pelletier really took good care of me. Feel lucky to have such a helpful person to service my c More

by Geegu2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Nov 15, 2016 -

Hoffman Lexus responded

Hello Geegu2000, Thank you for trusting Hoffman Lexus service and sharing your feedback. Your satisfaction is our top priority and we are glad to see that your visit was 5-star worthy. Monica is always happy to ensure your vehicle is running beautifully. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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