Hoffman Lexus

Great experience Thank you for always being fast and efficient!!!!! Never mind going to get car serviced with you guys!! You guys are very professional and always wil Thank you for always being fast and efficient!!!!! Never mind going to get car serviced with you guys!! You guys are very professional and always willing to answer questions! More

First Oil Change Not expecting I'd have the day off from work, I called Hoffman service that morning on the off chance that I might be able to bring my Lexus in for it Not expecting I'd have the day off from work, I called Hoffman service that morning on the off chance that I might be able to bring my Lexus in for it's first complementary service/oil change. I spoke with Monica who miraculously found a way to fit me in, and an hour after dropping it off that afternoon, the service was complete! (And she could not have been more helpful answering all my question!) Thank you, Monica! More

Oil change and Moonroof adjustment Service tech found twigs and nut shells in the Moonroof track. Removed and readjusted tracks. All smooth now. Oil change quick (I waited) as promise Service tech found twigs and nut shells in the Moonroof track. Removed and readjusted tracks. All smooth now. Oil change quick (I waited) as promised. All good! More

Very disappointing customer service After trying to call several Service Associates to schedule an appointment (left voicemails but never got a call back after having waited for a day an After trying to call several Service Associates to schedule an appointment (left voicemails but never got a call back after having waited for a day and a half) I went to the dealership to get my tires checked as the pressure was critically low. To provide some context, the TPMS light had been turning on frequently over the last few months so the last time I went to get it checked, the service associate trainee recommended that I get it checked the next time it turns on. After a long wait to get checked in (and no apologies for the long wait), I was told that it might take a couple of hours and I was ok with that as I had brought my laptop so I could work. The Service Associate told me to wait in the lounge and that she would come and give me an update on what is wrong with the car and what needs to be done and how much it would cost. I waited for over an hour and did not get an update. So I went to the Associate and she told me that it had been a very busy afternoon so she didn't have the time to come and give me an update. But that the tire had a nail and that they were patching it and it should be ready soon. So I went back to the lounge and an hour later, I still had no update on my car. So I went back to ask for an estimate on how long it would take (as it had already been over 2 hours at this point) and she told me that it had gone for a wash. She also reminded me that she had warned me about it taking up to 2 hours. The car was ready 15 minutes later. It took 2.5 hours to get my car. While I was okay with the wait, I really did not appreciate the customer service or complete lack of it. All I was looking for was periodic updates and a friendly attitude. I am very happy with the mechanics and the way my tire was patched but disappointed with the service. The sales associate that sold us the car had left the company shortly after he made the sale (after working there for over 20 years) and I am wondering if it has got anything to do with that. We really miss him and the exemplary customer service he provided. More

Great! I came in for an estimate for parts and Sarah did an excellent job of greeting me and taking my info. The time lapse was less than 30 minutes as prom I came in for an estimate for parts and Sarah did an excellent job of greeting me and taking my info. The time lapse was less than 30 minutes as promised. More

Greatfull for your concern and effort All went well re: time and service, thought trunk would be cleaned it was not, to my surprise. That is my only complaint. I will see you next time. All went well re: time and service, thought trunk would be cleaned it was not, to my surprise. That is my only complaint. I will see you next time. More

As always, Excellence prevails at Hoffman Lexus The Hoffman Service team always goes out of its way to make sure that above and beyond to make sure that its customers are well taken care of. From t The Hoffman Service team always goes out of its way to make sure that above and beyond to make sure that its customers are well taken care of. From the minute I pull into the drive thru to the time I pay my bill, I always feel comfortable with their expertise. The techs are amazing, Bob and Micki are so helpful. I won't go anywhere else for service. More

Great Experiance!! This was my first service on my RX 350 and I want to say that I was pleased. Monica Pelletier was extremely helpful in explaining the service details This was my first service on my RX 350 and I want to say that I was pleased. Monica Pelletier was extremely helpful in explaining the service details based on the mileage of my vehicle. I do plan on returning for additional scheduled services. Thank you. More

Hoffman Lexus service center rocks. Customer service is always outstanding. Mechanics service my car quickly. Topper is my car is washed and vacuumed! Customer service is always outstanding. Mechanics service my car quickly. Topper is my car is washed and vacuumed! More

everytime Bob Napoli and Mickey Freeman take the time to explain what has to be done they are always up beat and treat me as part of the Lexus family they are Bob Napoli and Mickey Freeman take the time to explain what has to be done they are always up beat and treat me as part of the Lexus family they are both great assests to Hoffman Lexus, More