Back

Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

Directions

By Type

Showing 1,617 reviews

June 26, 2016

Blessings in disguise! Woody and Al has made my recent vehicle purchase best experience I have ever had when it came to purchasing a vehicle. I purchased a vehicle from Woo More

by GoodGal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Foy Woody Hammonds
Oct 27, 2016 -

Hoffman Lexus responded

Hello Kelly, Thank you for choosing Hoffman Lexus and sharing your feedback on your most recent experience. Our team is dedicated to providing an exceptional Lexus experience and we are so pleased to read that this was your best experience ever. Woody is always happy to ensure you drive home in the exact vehicle you want and that works for you. We trust you are loving your new Lexus and are here for you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 24, 2016

Service I brought my vehicle in under emergency circumstances. Within an hour Lyndsay had a diagnosis for me and it would be about a week or more to complete More

by SHEILA.SMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Oct 24, 2016 -

Hoffman Lexus responded

Hi SHEILA, Thank you for trusting Hoffman Lexus service and letting us know that Lindsay took good care of you. Our team is dedicated to ensuring your vehicle is running safely and efficiently. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 24, 2016

The Best Service Bob and Sarah are both great at their jobs. I depend on my Lexus for work, they keep me up to date on required maintenance and recalls, letting me pa More

by MARGARET0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Sarah Gagnon
Oct 26, 2016 -

Hoffman Lexus responded

Thank you MARGARET0 for choosing Hoffman Lexus to service your vehicle. Your feedback is valuable and we are so pleased to read about your 5-star experience with Bob and Sarah. They are committed to ensuring your vehicle is always running safely and efficiently. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 24, 2016

First time Bob is terrific! He took the time to review and discuss everything with me on the phone the next day, when.i had additional questions. I had been g More

by SPUD712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Oct 24, 2016 -

Hoffman Lexus responded

Hi SPUD712, Thank you for trusting Hoffman Lexus service and sharing your feedback on Bob. We think he is terrific too! Any time you have questions or service needs our Lexus team is here for you. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

Excellent Dealersip I have worked with Tom Ryan for many years and he has my enthusiastic recommendation. I just purchased another great new Lexus from Tom at Hoffman! More

by MCAREY200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Tom Ryan
Oct 24, 2016 -

Hoffman Lexus responded

Thank you MCAREY200 for choosing Hoffman Lexus and Tom Ryan! As you know he is always happy to ensure you drive home completely satisfied. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

Foy Woody Hammonds Hoffman Lexus of East Hartford, If you are looking for a person who is not a "salesmen". That person who will NOT just sell you something because More

by Liyah001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Foy Woody Hammonds
Oct 24, 2016 -

Hoffman Lexus responded

Hello Aaliyah, Thank you so much for your kind words on our Brand Specialist Woody. He is dedicated to providing the highest level of customer care by being honest, respectful and listening to your needs. We truly appreciate your loyalty to Woody and look forward to a long relationship. Thank you for choosing Hoffman Lexus and welcome to the Hoffman family. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

Excellent service/experience I have had 4 leases with Lexus thus far and Tom has always taken care of us. He is by far the best and his customer service is top notch! Thanks for c More

by mpnolan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 24, 2016 -

Hoffman Lexus responded

Thank you mpnolan for letting us know about your excellent service experience with Tom Ryan! Your satisfaction is our top priority and we are always here for you when you need us. We trust you are loving your new Lexus and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 22, 2016

Courteous and professional experience Went in for the 10K maintenance and resimonizing after a fender mishap scheduling of which were in two different locations. Just mentioned the 2 need More

by CGQUARTIERO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto Rodrigues - Body Shop, Bob DiNapoli
Oct 24, 2016 -

Hoffman Lexus responded

Hello CGQUARTIERO, Thank you for choosing Hoffman Lexus service for your 10k maintenance. We appreciate your feedback on Bob and are pleased to read that your experience was seamless. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 21, 2016

outstanding I was very blow away with the service and the two people I dealt with Monica Pelletier and Edwin Wrigh. Mark Pfhler, will be back More

by JLDOHERTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier, Edwin Wrigh, Mark Pfahler
Jun 21, 2016 -

Hoffman Lexus responded

Thank you JLDOHERTY for sharing your feedback on your recent service visit. Our Lexus team is dedicated to providing the highest level of customer care from sales to service. We appreciate you and look forward to seeing you again. Thanks for choosing Hoffman Lexus. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 21, 2016

Exceeding expectations Went back to get brakes adjusted and the service folks stayed with it to resolve the problem. It wasn't an obvious issue but they worked on it until I More

by GBVALLARIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jun 22, 2016 -

Hoffman Lexus responded

Hello GBVALLARIO, Thank you for trusting Hoffman Lexus service to adjust your brakes and resolve your issue. Bob is committed to exceeding your expectations and ensuring your vehicle is running safely. We appreciate your customer loyalty and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

...
91
...