Hoffman Lexus

The service is so bad I called to complain about the service and she was v with ry rude to me and said the manager will call back to handle my issue. To date no one has ca I called to complain about the service and she was v with ry rude to me and said the manager will call back to handle my issue. To date no one has called and taken care if my issue I am going g to send an email to Texas complaining about this situation More

Tom Ryan - high quality service I bought a car from Tom 11 years ago. After 240,000 miles in my 2004 ES300, I thought it was it was time to look for a new car. I left a message for T I bought a car from Tom 11 years ago. After 240,000 miles in my 2004 ES300, I thought it was it was time to look for a new car. I left a message for Tom and he called me back and remembered our purchase so many years ago. I told Tom what I was thinking and what I was looking for. I went to the showroom on Saturday and after test driving two cars and talking to Tom I purchased a 2014 ES350. The purchase experience was as good as it was 11 years ago! I plan on buying my next Lexus from Tom a little quicker than the time between my last two purchases! Tom is a great guy and his service is second to none. More

Excellently servicd I have a 2015 NX200T. The navigate system suddenly stopped working. I called Hoffman Lexus... Brought my car in after work.. Was taken in right away I have a 2015 NX200T. The navigate system suddenly stopped working. I called Hoffman Lexus... Brought my car in after work.. Was taken in right away and 10 minutes later my car was fixed and off I went!! More

Efficient, thorough, great customer service You will always feel like the most important customer when you go to Hoffman dealerships. The service department is no exception! It's always a pleas You will always feel like the most important customer when you go to Hoffman dealerships. The service department is no exception! It's always a pleasant experience. More

No Surprises Each time I come in for service, they check the vehicles out thoroughly and let me know when future repairs might be necessary. This way I can plan ah Each time I come in for service, they check the vehicles out thoroughly and let me know when future repairs might be necessary. This way I can plan ahead and am never surprised by unexpected repairs. More

Another excellent experience Checking in was prompt, service rep courteous, knowledgeable and attentive. I elected to wait at the dealership to have the repair diagnosed and perf Checking in was prompt, service rep courteous, knowledgeable and attentive. I elected to wait at the dealership to have the repair diagnosed and performed, was offered breakfast (which was very tasty) and had that plus coffee while reading the paper and watching TV in the waiting lounge (which was clean and very pleasant). Before long, my service rep advised me what was found and the repair was done in short order. The overall experience was excellent. This is my second Lexus to be serviced at Hoffman and it has always been a first rate experience. The Hoffman Lexus Service Dept. is the best I have ever experienced of any brand, anywhere both here in CT and when I lived in Calif. More

Outstanding Service and Follow Up Exceptional explanation response time and checked back with me all along the way. Good people Fast appointment Good Great Great Friendly Helpful Te Exceptional explanation response time and checked back with me all along the way. Good people Fast appointment Good Great Great Friendly Helpful Terrific I am extremely satisfied with the visit More

"Another New Lexus" I have purchased, as well as my husband many cars from Hoffmann over the years..The Staff I dealt with on the last purchase did an excellent job to ge I have purchased, as well as my husband many cars from Hoffmann over the years..The Staff I dealt with on the last purchase did an excellent job to get exactly what I wanted..Tom was on it every step of the way...kept in touch everyday to give me an update....much appreciated...I love my New Rx 350 '16 it's such a joy to drive!!!!! More

service visit Sarah was very pleasant and helpful. Was a good interaction. I came back early to get the car and she was able to accommodate this. Sarah was very pleasant and helpful. Was a good interaction. I came back early to get the car and she was able to accommodate this. More

Return trip I have been a long time customer and frequent user of the service dept. My experiences have been excellent but this last one was disappointing. I rece I have been a long time customer and frequent user of the service dept. My experiences have been excellent but this last one was disappointing. I recently came in for my 70k check and had the front brakes replaced and machined the rotors. When left I noticed the brake pedal seemed softer than before but drove it for a few weeks to see if I would get used to it. Eventually I came back and was told I needed the brakes flushed for an additional $150. It was also found I had a right rear shock that leaked. For the first time ever, it didn't feel right. I am not sure if there is something I am not appreciating here but was affected enough to write this note. Vince Vallario More