
Hoffman Lexus
East Hartford, CT
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Easy, fast and prompt. Sarah was helpful and very prompt. Allowed me to have a loaner which was very helpful as I had errands to run and my daughter had Prom pictures. Sarah was helpful and very prompt. Allowed me to have a loaner which was very helpful as I had errands to run and my daughter had Prom pictures. More
Easy, No Pressure Experience My entire experience, from sales consultants, Mark Pfahler and Rebecca Halprin, to finance with Peter Quagliaroli, was very comfortable and easy going My entire experience, from sales consultants, Mark Pfahler and Rebecca Halprin, to finance with Peter Quagliaroli, was very comfortable and easy going. A friendly, knowledgeable and professional team. As a matter of fact, everyone at Hoffman Lexus who crossed my path was friendly and easy going. This was my first experience with Hoffman, but it won't be my last! More
positive experience Once again, the experience at Hoffman Lexus was quite good. Everyone was pleasant, cordial and accommodating. Monica kept me informed as to what was h Once again, the experience at Hoffman Lexus was quite good. Everyone was pleasant, cordial and accommodating. Monica kept me informed as to what was happening with the 25,000 mile check and of other needed service. I walked around the showroom and saw Ethan who sold us the car 1 1/2 yrs ago. He remembered me and we had a pleasant conversation, including what's new with the '16 Lexus after I asked. He did not push sales but rather asked how we were enjoying our Lexus and would have, I'm sure, been happy to discuss possible interest in new cars had I indicated an interest in doing so. The timing of the service call was precisely as suggested up front, even with the addition of the needed wheel alignment. I tried to make the service appointment online but it consistently would not let me move beyond the 25,000 mile check, even after trying to do so on three separate occasions. The phone appointment was pleasant and efficient. The inability to make the appointment online was the only negative part of the experience. More
Amazing courteous staff Matt Lois was a great car consultant. He found what I was looking for in minutes! Walter really helped me get a great price on my new Lexus! Matt Lois was a great car consultant. He found what I was looking for in minutes! Walter really helped me get a great price on my new Lexus! More
Great experience in test driving my new RX350. Matt Louis is very helpful and knowable on sales and technical details. Rebecca Halprin also was great in helping se in test driving my new RX350. Matt Louis is very helpful and knowable on sales and technical details. Rebecca Halprin also was great in helping set up my I- phone to navigational settings. More
Great Sales and Management Team My sales consultant Mark Pfahler was terrific!! He and all the team at Hoffman Lexus made my car buying experience GREAT .. The whole process was qu My sales consultant Mark Pfahler was terrific!! He and all the team at Hoffman Lexus made my car buying experience GREAT .. The whole process was quick and very easy. More
Fantastic Experience!!!!!!! Kevin Schoffield was by far the best sales person I have ever dealt with when buying a car! He was awesome! Thanks Kevin for everything. Kevin Schoffield was by far the best sales person I have ever dealt with when buying a car! He was awesome! Thanks Kevin for everything. More
Tom Ryan and Hoffman a pleasure From the moment we met Tom Ryan, we knew we were in good hands. He was a pleasure to work with and very accommodating. Tom understood exactly what we From the moment we met Tom Ryan, we knew we were in good hands. He was a pleasure to work with and very accommodating. Tom understood exactly what we were looking for and worked with us to make it happen. It was an excellent buying experience, and would highly recommend him, AND Hoffman Lexus. More
Excellent experience Sales personnel were very attentive. As soon as you walked in the door You were greeted in a very professional manner. This carried throughout the wh Sales personnel were very attentive. As soon as you walked in the door You were greeted in a very professional manner. This carried throughout the whole process without undue pressure. More
Very professional team all around The best experience in car buying, Walter pethick, Karan singh and Peter quagliaroli were exceptional. That's the way car buying should be.love it. The best experience in car buying, Walter pethick, Karan singh and Peter quagliaroli were exceptional. That's the way car buying should be.love it. More