Back

Hoffman Lexus

East Hartford, CT

4.6
1,620 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

Directions

By Type

Showing 1,620 reviews

May 12, 2016

Tom Ryan and Hoffman a pleasure From the moment we met Tom Ryan, we knew we were in good hands. He was a pleasure to work with and very accommodating. Tom understood exactly what we More

by RoboG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Rebecca Halprin, Tom Ryan
May 16, 2016 -

Hoffman Lexus responded

Hi RoboG, Thank you for taking the time to share your feedback on your most recent experience with our sales consultant Tom Ryan. Our team is committed to sharing their knowledge and passion for the Lexus brand to ensure you drive home in the exact vehicle you want. We look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 11, 2016

Salesman was courteous and attentive to our requests Appreciate Hoffman meeting our price to win our business, and Karan was good. It took two attempts to prep our car. When we drove it off it was not we More

by MRO6576
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
Jun 03, 2016 -

Hoffman Lexus responded

Hello MRO6576, Thank you for choosing Hoffman Lexus. We truly apologize for the frustration you experienced but are glad to hear Karan was courteous and attentive. I would like the opportunity to speak with you about your visit and correct any concerns. You can reach me at sara.scribner@hoffmanauto.com. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 11, 2016

Excellent experience Sales personnel were very attentive. As soon as you walked in the door You were greeted in a very professional manner. This carried throughout the wh More

by PATBABCOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Peter Quagliaroli, Mark Pfahler
May 16, 2016 -

Hoffman Lexus responded

Hello PATBABCOCK, Thank you for choosing Hoffman Lexus and sharing your excellent experience. Our Lexus team is here for you and are always happy to go above and beyond. We trust you are loving your new vehicle! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 11, 2016

Very professional team all around The best experience in car buying, Walter pethick, Karan singh and Peter quagliaroli were exceptional. That's the way car buying should be.love it. More

by LOUIEG730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli, Karan Singh
May 16, 2016 -

Hoffman Lexus responded

Hello LOUIEG730, Thank you for choosing Hoffman Lexus for your recent purchase. Karan and Peter are a great team and we are thrilled to read they were exceptional. We appreciate you sharing your story and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 10, 2016

Professional, coordinated and efficiently done. I do not fill out this aspect of the survey. My answer is in the above block. Also, I see no need, on your part, to send me two emails and a personal More

by RSLACX
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
May 10, 2016 -

Hoffman Lexus responded

Hi RSLACX, Thank you for choosing Hoffman Lexus and providing your feedback. We will share your feedback with your team as we are continuously trying to improve our processes. We are pleased to see your visit was worthy of 5-stars. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 10, 2016

Excellent Service As usual, the service was excellent and the car was ready when they said it would be. Working with Bob DiNapoli makes everything easy, as he goes ou More

by MILLIES3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
May 11, 2016 -

Hoffman Lexus responded

Hi MILLIES3, Thank you for continuing to choose Hoffman Lexus service. We truly appreciate your customer loyalty and are pleased to read that Bob ensures your experience is seamless. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 07, 2016

Great Help Mr Robert Dinapoli, my service rep, is one of the most efficient and attentive individuals I've had the pleasure to with at Hoffman Lexus. Tony B More

by TONY.BATIGNANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
May 09, 2016 -

Hoffman Lexus responded

Hi Tony, Thank you for trusting Hoffman Lexus service! We grateful for your feedback and glad to know that Bob was efficient and attentive during your visit. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 07, 2016

Good experience People whom we dealt with were courteous, knew what they did, able to explain things clearly. The car that i bought was in a great condition and this More

by LAVUSRINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
May 09, 2016 -

Hoffman Lexus responded

Hi LAVUSRINI, Thank you for choosing Hoffman Lexus for your recent purchase! We trust you are loving your new purchase and are here for you when ever you need us. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 06, 2016

Great Service My sales guy, Matt Louis is fantastic. I'm really happy with my new car. He has checked in on me and the car and I love that. More

by HANSEN1969
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Karan Singh, Matt Louis
May 09, 2016 -

Hoffman Lexus responded

Hi HANSEN1969, Thank you for choosing Hoffman Lexus and letting us know that Matt Louis provided fantastic service. We are thrilled to know you are really happy with your new car. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 06, 2016

My first car This was the best service I had. Each time I visited the dealership I was greeted with the same enthusiasm and respect. Ethan really took the time to More

by sbp285
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Williamson
May 09, 2016 -

Hoffman Lexus responded

Hi sbp285, Thank you for choosing Hoffman Lexus! We are thrilled to read that our sales consultant Ethan provided you with the best service while purchase your first car. He is committed to tailoring the experience to suit your expectations. We are here for you any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

...
99
...