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Hoffman Toyota
West Simsbury, CT
870 Reviews
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Showing 870 reviews
March 13, 2024
On January 8, 2024 I gave Hoffman Toyota’s salesman a $1000 depositby credit card toward the purchase of a 2024 Toyota RAV4 XLE that was allocated to the dealership and was supposed to arrive in the next $1000 depositby credit card toward the purchase of a 2024 Toyota RAV4 XLE that was allocated to the dealership and was supposed to arrive in the next couple of months with the option of declining to purchase upon inspection of the vehicle when it arrived. On February 26, I emailed the salesman to tell him that I was no longer interested in the car and to please return my deposit. When I called the salesman, he was rude and hung up on me. I emailed two of the managers of the dealership at two different times and my emails were ignored. More
by William
Employees Worked With
Dave Biolo
Helpful January 19, 2024
I submitted interest on a listing on a vehicle in their dealership website, this listing is available on third party sites as well. I recieve a text, even thought I stated in my inquiry they list the means dealership website, this listing is available on third party sites as well. I recieve a text, even thought I stated in my inquiry they list the means by which communication with me which was email. I was advised that the vehucle was no longer available. The person which sent that was Dan Carboni. I called the dealership ssking for an explanation and asked why is a vehicle listed as available when in fact they know it isn't. If my company lists bad content its removed within hour. I get call back and they say the vehicle has a deposit and its their business pratice not remove listing while the vehicle is still on their lot, every appearance of bait and switch, they know the vehicle is not available and it is very easy to remove content. The other part of the switch, he mentions there are many vehicles in stock, I told him they have nothing comparable to a V8 Lexus sedan. the dealership needs to understand they can't display listings which they know are not available, a brick and mortar store doesn't convert easily into a website presence and attention to how customers want to be communicated with. More
by OutOfState
Employees Worked With
Dan Carboni
January 06, 2024
Dave made us feel he was looking out for best interests; no unnecessary sales pressure & very knowledgeable about the cars. Staff was pleasant and made the sales process stress less. no unnecessary sales pressure & very knowledgeable about the cars. Staff was pleasant and made the sales process stress less. More
by Mr. L
Employees Worked With
Jamal Alkatib, Dave Biolo
October 31, 2023
New car, Poor highway lane change steering resulted in needing 4 wheel alignment. =Warranty … But only right front toe addressed. I returned month later and willing pay for the wheels in the “yellow” be c needing 4 wheel alignment. =Warranty … But only right front toe addressed. I returned month later and willing pay for the wheels in the “yellow” be corrected. Advisor Nick said good idea to prevent tire wear. I Waited 3.5 hours due to previous serviced car had frozen adjusters. When mine was worked on they only corrected left front toe. But print out showed all wheels had excessive camber but none in “red” but some in “yellow”. No adjustments made to rear. I was willing to pay to have cambers corrected. Mike Fuhr refused to make any more adjustments. I suspect they got “behind” and pushed me off. And said its warranty still, due to left wheel front toe issue. Don't bring your car here for an alignment even with cash in hand. Half day wasted.Never go here again for anything. More
by Venturer
Employees Worked With
Nick Davis, Michael Fuhr
October 26, 2023
Garbage service! ! They don't fixed problems and don't honor warranty's not to mention very expensive! I would honestly say BEWARE cause when you find out they're Garb ! They don't fixed problems and don't honor warranty's not to mention very expensive! I would honestly say BEWARE cause when you find out they're Garbage it's too late!! I would go anywhere else!! Did I mention Garbage customer service!! More
by reklaitisjay
Employees Worked With
Michael Fuhr
September 01, 2023
Disorganized upon arrival. Was assigned one person then had to deal with someone different. Car listed on website had been sold. Would not buy from here again. Was assigned one person then had to deal with someone different. Car listed on website had been sold. Would not buy from here again. More
by shannonwperry
Employees Worked With
Jamal Alkatib
July 07, 2023
I have leased three cars from Hoffman Toyota and am always impressed with how painless the experience is. Much better than any other car dealership I have ever dealt with. always impressed with how painless the experience is. Much better than any other car dealership I have ever dealt with. More
by bradley.davis
Employees Worked With
Dave Biolo
