Hoffman Toyota

Several times, Hoffman Toyota has recommended services for my vehicle that had already been performed recently by their own service department. When I brought this to their attention, I was initially told for my vehicle that had already been performed recently by their own service department. When I brought this to their attention, I was initially told that they could not see the previous service in the Toyota system. However, after I provided the specific date on which the work had been completed, they were able to locate the record and attributed the issue to the Toyota software. I understand the difference between recommending a service based on the vehicle’s mileage or age and specifically stating that a part appears never to have been replaced or a service never performed. When that statement is made about work that was previously completed—and paid for—at the same dealership, it raises serious concerns about the accuracy of the service records and, more importantly, whether the work was actually performed as documented. Even more concerning, I had both the front and rear brakes and rotors replaced at Hoffman Toyota less than three months ago. After the work was completed, I returned to the dealership twice because I was hearing a noise coming from the brakes. On both occasions, I was told that they could not identify anything wrong. After becoming increasingly frustrated with the unresolved issue, I took my vehicle to another repair shop for an independent evaluation. They identified several problems related to the brake installation: the brake pads had not been properly lubricated, the shims were loose, and the right rear inboard brake pad was binding inside the bracket. I then had to pay another repair shop to correct these issues despite having paid Hoffman Toyota for the original brake and rotor replacement less than three months earlier. I provided Hoffman Toyota with a copy of the invoice documenting the findings and the amount I paid to have the brake installation corrected. I was told that the matter would be discussed with a manager to determine what could be done. To date, however, I have not received a satisfactory resolution or even an acknowledgment or apology regarding the situation. I purchased my vehicle from Hoffman Toyota and have trusted the dealership with its service and maintenance for approximately nine and a half years. As a long-standing customer, I expected a much higher level of workmanship, accountability, and customer service. Unfortunately, these experiences have caused me to lose confidence and trust in Hoffman Toyota. I believe it is reasonable to expect the dealership to take responsibility when work performed by its service department requires correction by another repair facility, particularly after I returned twice to Hoffman Toyota and gave the service department the opportunity to identify and resolve the problem. More

Going on a road trip and brought it in to make sure it was ok. Mike found that the water pump was failing and recommended it be replaced. Mike Fuhr is as always the best - Thank you. I have trusted Hoffm was ok. Mike found that the water pump was failing and recommended it be replaced. Mike Fuhr is as always the best - Thank you. I have trusted Hoffman for the last 25 years. More

Hoffman Toyota is by far the best, most efficient, and eager-to-please dealership I've ever dealt with. The service manager, T.J., is by far the most accessible, capable, and fairest service manager I've eager-to-please dealership I've ever dealt with. The service manager, T.J., is by far the most accessible, capable, and fairest service manager I've come across in all my experience. His office door remained open the entire time I was in the dealership awaiting the replacement of the battery for my Camry Hybrid. Working directly under T.J. was Felipe, who demonstrated the utmost patience and consideration when dealing with me and my specific needs, answering all of my questions with total kindness and respect. It was a most pleasurable experience working with them both and I would highly recommend Hoffman Toyota to any and all Toyota devotees. More

I recently had the pleasure of working with Jose, Manager Luis, and Jamal at Toyota of Simsbury, Connecticut, and I couldn’t be more impressed with the level of service I received. From start to finish, the Luis, and Jamal at Toyota of Simsbury, Connecticut, and I couldn’t be more impressed with the level of service I received. From start to finish, the entire process was smooth, professional, and incredibly efficient. Jose was an absolute pleasure to work with. He listened to my needs, provided detailed information, and was patient in answering all my questions. He made sure I understood all the options available and helped me find the perfect car that fit my lifestyle and budget. Manager Luis went above and beyond to ensure that I got the best deal. He was transparent, friendly, and clearly dedicated to customer satisfaction. He made sure the numbers worked out in my favor, and I felt confident in my decision to go with Toyota of Simsbury. Jamal was also instrumental in finalizing everything. His professionalism and attention to detail ensured that the entire paperwork process was seamless and quick. It was clear that he genuinely cares about making the experience as easy and stress-free as possible for customers. Thanks to their combined efforts, I walked away with an amazing car lease and a feeling of trust in this dealership. If you’re in the market for a car, I highly recommend working with this fantastic team! They make the car-buying experience truly exceptional. More

Cameron at Hoffman was the best to work with. Clear and prompt communication and went above and beyond to secure the truck I purchased. Clear and prompt communication and went above and beyond to secure the truck I purchased. More

I’ve been coming to this Toyota dealership for many years, and my new 2025 Toyota RAV4 purchase was another great experience. Manager Luis Plaza provided outstanding service—professional, attentive, an years, and my new 2025 Toyota RAV4 purchase was another great experience. Manager Luis Plaza provided outstanding service—professional, attentive, and truly made the process smooth. Leslie was also excellent and very helpful throughout. Highly recommend! More

Great experience! Working with Dave was great, he wasn’t persistent, very polite and professional he explained everything, very knowledgeable.Would definitely recommen Working with Dave was great, he wasn’t persistent, very polite and professional he explained everything, very knowledgeable.Would definitely recommend Dave and Hoffman Dealer . More

Jose Rivera is the man you want to buy from at Hoffman Toyota in West Simsbury, CT. He’s a knowledgeable about the product and there is no pressure on the sale. He explains everything clearly and is exc Toyota in West Simsbury, CT. He’s a knowledgeable about the product and there is no pressure on the sale. He explains everything clearly and is excited to show you the features of each vehicle. Jose helped my mom, myself, and my best friend to choose vehicles and we will recommend him to all of our friends and family. This guy is a multitasker and he’s smart. Definitely a great asset to the dealership! More

Cameron was an absolute pleasure to do business with ease of paperwork was fantastic definitely highly recommend cameron and this dealership of paperwork was fantastic definitely highly recommend cameron and this dealership More

good experience with service staff today especially Ray who very smoothly walked me through my service issue. Also, hats off to the service manager-very helpful to me New customer today but I will for su who very smoothly walked me through my service issue. Also, hats off to the service manager-very helpful to me New customer today but I will for sure come back Bill Koogler Lakeville More