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Hoffman Toyota

West Simsbury, CT

4.1
886 Reviews
When you choose Hoffman Toyota, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard about Hoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman Toyota is here to help.
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36 Albany Turnpike

West Simsbury, CT

06092

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Showing 886 reviews

March 21, 2017

Great service It is very convenient to make service appointment online. Customer service representative is very friendly. Overall service is fast and quality of wor More

by M Chan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2017 -

Hoffman Toyota responded

Hi M Chan, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that Dan was friendly, and ensured that the entire process was fast and quality. We are here for you anytime you need us so anytime you have any further questions or service needs feel free to give Dan or any of our advisors a call! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 21, 2017

Incomplete checkup Ordinarily, I rated 5 stars for my service. This time was different however. I brought my car in for a 75K-mile checkup on March 10. A few days later More

by JPCHEAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Mar 22, 2017 -

Hoffman Toyota responded

Hi JPCHEAH, Thank you for trusting Hoffman Toyota with your vehicle service needs. We apologize about the oil levels in your vehicle. I have reached out to our Service Manager, Kathy Skiba, and she informed me that she has invited you back into our dealership in order to personally check the oil levels in your vehicle. We appreciate you as our customer so please let us know if there is anything that we can do for you in the meantime. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 20, 2017

Great service from Mike Fitzgerald I have been going to your facility for several years now and was lucky to have been assigned to Mike Fitzgerald. He is attentive, professional and dow More

by dhzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Mar 20, 2017 -

Hoffman Toyota responded

Hello dhzo, Thank you for continuing to trust Hoffman Toyota for your vehicle service needs. We are happy to read that Mike Fitzgerald was attentive, professional, down-to-earth, and is knowledgeable in what your vehicle needs while explaining everything fully. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 17, 2017

Looking for a truck. I was looking for a certified used tundra and seen one on Hoffman's web site so I schedule appointment to come look at the truck and loved everything More

by k.mascaro
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Alkatib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2017 -

Hoffman Toyota responded

Hi k.mascaro, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new tundra! We are happy to read that our team was able to show you the vehicle that you were interested in. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 15, 2017

Another Five Star Experience!! We were given first class treatment from start to finish. The salesperson was knowledgable and supportive without being pushy. From test drive to driv More

by jon.siff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Mike Viara, Ednei Lima
Mar 16, 2017 -

Hoffman Toyota responded

Hello jon.siff, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are pleased to read that Ednei was knowledgeable and supportive without any pressure and ensured that the entire process was a breeze! We are here for you anytime you need us so anytime you have any further questions or concerns let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 13, 2017

New Rav4 It was easy and a pleasure to work with Jim, Patrick and Mike. They made the entire process simple and enjoyable. I would definitely recommend them. More

by ainahoskins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Pantalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Viara
Mar 13, 2017 -

Hoffman Toyota responded

Hello ainahoskins, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new Rav4! We are happy to hear that Jim, Patrick, Mike and the team made the entire process simple and enjoyable. Thank you for your recommendation! See you again when you are in for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 10, 2017

Great Service as usual!! Just had my Rav4 services and as usual it was a thorough, speedy and customer friendly experience. This is our seventh car from Hoffman and hopefully More

by BETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cannot remember!!
Mar 20, 2017 -

Hoffman Toyota responded

Hi BETH, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that our team was friendly, and ensured a speedy and thorough experience. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2017

New Highlander I stopped by twice just looking. When I found the car I like I met with salesman and 10 minutes later deal was done. I was happy with the deal and b More

by lindley44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 10, 2017 -

Hoffman Toyota responded

Hello lindley44, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new vehicle! We are happy to read that Julio and the team were able to get you the vehicle you were interested in quickly and hassle free. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2017

Fantastic service! I love having my car serviced by Brian Rizzo. I have trusted him for years to work on my car. He's replaced all of the parts worn out by winter saltin More

by TSerbowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rizzo, Mike Fitzgerald
Mar 10, 2017 -

Hoffman Toyota responded

Hello TSerbowski, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are happy to read that Brian, Mike and the team always ensure that your vehicle is well taken care of every time you visit our dealership. We appreciate you as our customer and look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2017

excellent dealership! Ed is great! Process was made simple. Professional courteous staff. No pressure. Ed was excellent and so was Jim. Very knowledgeable and helpful. Awesome experienc More

by Bjp16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Alkatib
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fappiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2017 -

Hoffman Toyota responded

Hello Bjp16, Thank you for choosing Hoffman Toyota and congratulations on the lease of your new vehicle! We are pleased to read that Ed and Jim were professional, courteous, knowledgeable, helpful, and made the entire process simple! We appreciate you as our customer and we are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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