Hoffman Toyota

Purchase review Everyone was professional, friendly, informative and receptive to meeting the consumers needs. The purchasing experience was exceptional. Staff focus Everyone was professional, friendly, informative and receptive to meeting the consumers needs. The purchasing experience was exceptional. Staff focused on exceeding customers expectation. I'd purchase another vehicle without a doubt. More

Handled recall process/appointment very well Visited dealer to schedule appointment for recall part. Service manager Linda was very professional, explained process, staff performed initial inspec Visited dealer to schedule appointment for recall part. Service manager Linda was very professional, explained process, staff performed initial inspection so parts could be ordered, and they washed vehicle without charge. Overall, very satisfied. More

Friendly service Mike was terrific right from the start. He greeted me with a smile, answered all of my questions and took my new car in for it's inspection and oil ch Mike was terrific right from the start. He greeted me with a smile, answered all of my questions and took my new car in for it's inspection and oil change. I do expect to wait a bit when I come for service so I always bring something to read. Other than a brief wait, everything went as expected. I love that my car is always returned to me sparkling clean. But this time, just a question about the best product to use for cleaning the inside of my windshield, brought a wonderful volunteer over to clean it for me with a product that I will look for when I am out and about. Thanks for the friendly service. More

I came in for my vehicle scheduled 30,000 mile vehicle appt. I called for an appointment and got one within days. Was in and out in an hour. Linda Schultz was both professional and very nice. Thank you! I called for an appointment and got one within days. Was in and out in an hour. Linda Schultz was both professional and very nice. Thank you! More

Best Service Manager! Mike Fitzgerald always takes the best care of me and my Lexus. I choose to bring my car here rather than drive to East Hartford. Service is fast and Mike Fitzgerald always takes the best care of me and my Lexus. I choose to bring my car here rather than drive to East Hartford. Service is fast and if I need a loaner car one is available. I always choose Hoffman and I always choose Mike Fitzgerald. More

Helpful group when the going got rough Had a major service at the Lexus dealership a few days ago - the next day , we had a large oil spill in our garage and were concerned about even drivi Had a major service at the Lexus dealership a few days ago - the next day , we had a large oil spill in our garage and were concerned about even driving the car - Hoffmann Toyota (which is MUCH closer than the Lexus dealership) pitched in and efficiently repaired the defective part and even provided a loaner. We were very grateful they could help with no appointment etc. More

Extra fees, high interest, no communication I'm live in NYC. Purchased a vehicle at this dealer. Beware salesman told me there is a $500 fee for buying a vehicle in CT I have a 855 credi I'm live in NYC. Purchased a vehicle at this dealer. Beware salesman told me there is a $500 fee for buying a vehicle in CT I have a 855 credit and received a 4.9% car loan. Have to buy the "certified" insurance (another $500) to get a better rate. Make sure you have your own loan before coming here. When I returned to NYC noticed color on registration was different. Left message to salespeople and he never returned my call. A week later receptionist called and asked if I was still interested in buying a car. Told her to talk to her staff. More

body shop cleaned up blemishes in a 2004 Prius We have two Priuses, one made in 2001 and one made in 2004. We brought the 2004 one, which we have driven 250,000 miles, to the Hoffman body shop to We have two Priuses, one made in 2001 and one made in 2004. We brought the 2004 one, which we have driven 250,000 miles, to the Hoffman body shop to replace a gas tank door that had broken, to paint a door that had not been properly repaired by another body shop following a minor scrape and to tidy up some of the dings here and there. Even to us, long used to seeing the various blemishes, the car looked disreputable when we delivered it to the body shop. Three days later, the repairs were far more successful than we hoped they might be. Now, we are ready for the next 15 years and another 300,000 miles. We are pretty confident that, under Hoffman's care, it will last that long and go that far and look quite presentable all the while. We were delighted by the service orientation of the people with whom we dealt, the workmanship of the repairs and the fair price we paid. Our only very minor complaint, if it is even that, is that we wish someone had asked us whether we wanted a new gas cap. The plastic tether on the old one had broken and we worry that we'll misplace the gas cap at the gas station when we are not paying attention. More

Great sales experience Toyota sales department was a delight to deal with. They were very attentive to my needs and got me the best deal possible the way it should be done. Toyota sales department was a delight to deal with. They were very attentive to my needs and got me the best deal possible the way it should be done. Thank you very much John Rossley and Jamal Alkatib you guys were great!!! More

I came in for safety recall for side airbags. I had an appointment at 8am & was taken in right away. I was told that it would a little over 2 hours. I had forgotten my book, but there was an abu I had an appointment at 8am & was taken in right away. I was told that it would a little over 2 hours. I had forgotten my book, but there was an abundance of material to read & TV to watch. Coffee was available too. The bathrooms were clean & comfortable to use. The work was completed & explained to my satisfaction. My Prius was washed of all the sand, salt & grime & to my amazement even the driver's side floor mat was cleaned of the white salt stains. A job superbly done. Thank you, Ellen B. Cunha More