
Hoffman Toyota
West Simsbury, CT
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body shop cleaned up blemishes in a 2004 Prius We have two Priuses, one made in 2001 and one made in 2004. We brought the 2004 one, which we have driven 250,000 miles, to the Hoffman body shop to We have two Priuses, one made in 2001 and one made in 2004. We brought the 2004 one, which we have driven 250,000 miles, to the Hoffman body shop to replace a gas tank door that had broken, to paint a door that had not been properly repaired by another body shop following a minor scrape and to tidy up some of the dings here and there. Even to us, long used to seeing the various blemishes, the car looked disreputable when we delivered it to the body shop. Three days later, the repairs were far more successful than we hoped they might be. Now, we are ready for the next 15 years and another 300,000 miles. We are pretty confident that, under Hoffman's care, it will last that long and go that far and look quite presentable all the while. We were delighted by the service orientation of the people with whom we dealt, the workmanship of the repairs and the fair price we paid. Our only very minor complaint, if it is even that, is that we wish someone had asked us whether we wanted a new gas cap. The plastic tether on the old one had broken and we worry that we'll misplace the gas cap at the gas station when we are not paying attention. More
Great sales experience Toyota sales department was a delight to deal with. They were very attentive to my needs and got me the best deal possible the way it should be done. Toyota sales department was a delight to deal with. They were very attentive to my needs and got me the best deal possible the way it should be done. Thank you very much John Rossley and Jamal Alkatib you guys were great!!! More
I came in for safety recall for side airbags. I had an appointment at 8am & was taken in right away. I was told that it would a little over 2 hours. I had forgotten my book, but there was an abu I had an appointment at 8am & was taken in right away. I was told that it would a little over 2 hours. I had forgotten my book, but there was an abundance of material to read & TV to watch. Coffee was available too. The bathrooms were clean & comfortable to use. The work was completed & explained to my satisfaction. My Prius was washed of all the sand, salt & grime & to my amazement even the driver's side floor mat was cleaned of the white salt stains. A job superbly done. Thank you, Ellen B. Cunha More
I went many times to this service center and they are great. I went there many times and for my recommend to anyone plan to go there; ask for Mike Fitzgerald. He is the greatest and honest person I have ever met I went there many times and for my recommend to anyone plan to go there; ask for Mike Fitzgerald. He is the greatest and honest person I have ever met. I had an issue in my car and I went to many places to fix it, but no one fix it except him "Mike". I would definitely recommend this service center. If some thing happend to my car again or for service; I will definitely go there again. I am so glad to meet a guy like Mike and the people in this service center. More
first class I'v been a few of dealerships and I can tell.... Salesman - very profesional, knows everything about the car, honest and quick! Place - very friendl I'v been a few of dealerships and I can tell.... Salesman - very profesional, knows everything about the car, honest and quick! Place - very friendly. Finance man - professional , very helpful Management - straight forward. More
Went great Mike is the best. The service was prompt and through. Mike does a great job, he is the reason we use Hoffman service. Thanks. Jennifer Mike is the best. The service was prompt and through. Mike does a great job, he is the reason we use Hoffman service. Thanks. Jennifer More
Leased a Rav4 John and Jamal was honest and quick. They don't try to force me into something I don't want. Great guys to work with. Jamal is a sales manager and Joh John and Jamal was honest and quick. They don't try to force me into something I don't want. Great guys to work with. Jamal is a sales manager and John Rossley works in sales. More
Excellent service I received excellent service, as always, on my 2003 Camry which still runs like a top, thanks to the regular maintenance and professional care from th I received excellent service, as always, on my 2003 Camry which still runs like a top, thanks to the regular maintenance and professional care from the Hoffman team. More
Great dealership My father and I recently went to Hoffman toyota to look at a RAV 4. We were greeted when entering and helped right away. Eddie took time to go through My father and I recently went to Hoffman toyota to look at a RAV 4. We were greeted when entering and helped right away. Eddie took time to go through every feature with us and options available. We went for a test drive which went great. When we arrived back to the dealership we went through the different color options and I put a down payment on the car that day. Eddie and Jose were very helpful during this processing and I will definitely recommend this dealership to friends. More
Shopping for a new suv My wife and I went to Hoffmans Toyota to look at a 2017 RAV4. We were approached by a salesman and asked if we needed any help. Ed Crouse showed us a My wife and I went to Hoffmans Toyota to look at a 2017 RAV4. We were approached by a salesman and asked if we needed any help. Ed Crouse showed us a RAV4 in the showroom. After showing us the vehicle Ed, myself and my wife went for a test drive. After the test drive Ed spent an additional hour going over the vehicle in full detail. At a different dealership the salesman just threw the us the keys and said take it. We really appreciated the fact that Ed went with us in the vehicle. The next morning we spent an additional 2 hours going over the finalization of the purchase. We came back for delivery of my RAV4 at 2:00pm and Ed spent an additional hour after signing paperwork going over questions that I had. Ed told me to call anytime with questions that I may have and to stop in if needed. I will recommend Ed to anyone I know that is looking for a new car. More