
Hoffman Toyota
West Simsbury, CT
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The best customer service ever!!!!! I want to thank God first for letting these gentlemen working so hard to make this dream happend. We leased a Sienna couple years ago and we went for I want to thank God first for letting these gentlemen working so hard to make this dream happend. We leased a Sienna couple years ago and we went for the last service when we saw the impressive Sequoia Limited..... they made it happend with effort and determination "kudos guys" after all there is hope for us a retired military family that believe in dreams after all of the stuff we have been in with my illness, the put the keys in my lovely wife's hands and the dream begun!!! Thank you guys and God bless you both!!! More
Great dealership, solid buying experience overall. The sales team at Hoffman was very accommodating, and easy to deal with. They made the purchasing process of our first Toyota an overall good experie The sales team at Hoffman was very accommodating, and easy to deal with. They made the purchasing process of our first Toyota an overall good experience. More
Different Year, Same Level of Service Great! That's the best word to describe the team at Hoffman. They were great 3 years ago, and they're great now. Thanks guys. Great! That's the best word to describe the team at Hoffman. They were great 3 years ago, and they're great now. Thanks guys. More
Big job made easy I recently had my Toyota in for warranty work that required several days. I was given a really nice loaner car, and my truck was fixed right the firs I recently had my Toyota in for warranty work that required several days. I was given a really nice loaner car, and my truck was fixed right the first time. Dealing with Mike Fitzgerald is a pleasure, he is professional, thorough, and makes sure all of my concerns are met with answers. While I was there, I asked to have all 4 of my 20" truck tires road force balanced as a "local tire store" who mounted them couldn't get the balance right after 4 returns and a lot of my time. Mike and his staff got the balance right the first time, they are absolutely perfect. Should have gone to see him when I needed tires and saved myself the trouble of driving that last 6 months with my steering wheel shaking. Plus my truck was clean and ready to go earlier than promised. All around great service from Mike and his team. More
Excellent Customer Service Although my initial experience was not five stars, this last experience met my expectations. After my brand new vehicle was in for service for two wee Although my initial experience was not five stars, this last experience met my expectations. After my brand new vehicle was in for service for two weeks within in the first month of purchase, Jose Espinosa went above and beyond to make sure the issue was fixed and I was satisfied. Jose, Jose and Eddie also spent time to review the features on the navigation/phone system. I really appreciated the time that was spent tonight to make sure I was satisfied with the car and the issue was fully resolved. Dan was also great as my service consultant. Thanks so much! More
Service Outstanding service and great advisor! Easy to go to Hoffman regardless of brand!Driven by trust means something! Just call and bring the car in. Beat Outstanding service and great advisor! Easy to go to Hoffman regardless of brand!Driven by trust means something! Just call and bring the car in. Beats driving to East Hartford! More
Happy with the Customer Service Dan was very helpful in identifying the problems that might arise when I had my scheduled service check up. Thank you for the service Dan and Hoffm Dan was very helpful in identifying the problems that might arise when I had my scheduled service check up. Thank you for the service Dan and Hoffman Toyota provided and I look forward for visiting next regular servicing. I would like to recommend for others interested in Toyota to your dealership. More
Exceptioanl Customer Service Mike was very helpful with setting up the service and especially when warranty coverage issues arose. Will definitely go back for service and if we h Mike was very helpful with setting up the service and especially when warranty coverage issues arose. Will definitely go back for service and if we have any more issues with the vehicle. More
Camry lease ll of the staff, especially John O, were fantastic and made the experience easy and pleasant. They made lesing easy to deal with and handled all paper ll of the staff, especially John O, were fantastic and made the experience easy and pleasant. They made lesing easy to deal with and handled all paperwork in a timely manner More
Very good experience. Very happy with our salesman. We were very happy with the professional, courteous service we received. Would recommend Hoffman to any of our friends looking for a vehicle. We We were very happy with the professional, courteous service we received. Would recommend Hoffman to any of our friends looking for a vehicle. We would tell them to ask for Ed. More