
Hoffman Toyota
West Simsbury, CT
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A very bad day turned around Facing the possibility of a $5,000 repair to my Sienna, Daniel Savoia worked to ensure my warranty would cover the repair and found a loaner for me t Facing the possibility of a $5,000 repair to my Sienna, Daniel Savoia worked to ensure my warranty would cover the repair and found a loaner for me to use while my van was being repaired. He was calm and professional when I burst into tears at the thought of such an expensive repair, especially since I was unemployed. I very much appreciate his persistence and professionalism. I will definitely be returning for all my service needs. More
Great certified used Toyota buying experience! I was not looking forward to purchasing a car but I honestly can say Jose and the staff made my used car buying experience straightforward, low pressu I was not looking forward to purchasing a car but I honestly can say Jose and the staff made my used car buying experience straightforward, low pressure, fair and a real pleasure. Communication, organization and follow-up were all seamless and everything was just as promised. They were also very fair on the trade in of my old car and gave me the true "trade in value" I was hoping for and compared to on-line. I highly recommend and plan on using in the future. More
Awesome service department staff, great repair work I went in to have a few repairs and was greeted right away. Mike listened to all the things I needed done and he made sure all things where taken care I went in to have a few repairs and was greeted right away. Mike listened to all the things I needed done and he made sure all things where taken care of properly. When the suv was returned to me all the items seem to be great and running like new. I really appreciate how well things where taken care of and would highly recommend this dealership service department to everyone. More
In and out in 4 hours with John Rossley We traded in two cars and bought a certified Highlander from John Rossley. We were driving home in less than 4 hours. Their prices are great and John We traded in two cars and bought a certified Highlander from John Rossley. We were driving home in less than 4 hours. Their prices are great and John worked with us to get us out of there ASAP. Also the finance guy and general manager were very informative and not pushy. More
Received routine service when I called that day. Calledat 1:30 TO SCHEDULE SERVICE. Told to be there by 2:00 PM. Taken right in.Also requested check brakes and windshield wiper blades. The service w Calledat 1:30 TO SCHEDULE SERVICE. Told to be there by 2:00 PM. Taken right in.Also requested check brakes and windshield wiper blades. The service was done promptly. The brake rotors needed replacement but were safe to drive with. The the car needed alignment and the tires were close to being bare but were still legal. The work provide was explained. Future work and costs were laid out clearly for me. I pleased with the service More
Service Check Service at Hoffman Toyota continues to be of the highest caliber. Staff is accommodating , professional and listens to your concerns. Thank you all Service at Hoffman Toyota continues to be of the highest caliber. Staff is accommodating , professional and listens to your concerns. Thank you all for years of service, sales and continuity in client satisfaction. Camille Kilgore More
Jose Rivera is amazing! Jose Rivera is amazing, just bought my second Prius from him at Hoffman. Really listens, no hard sale, super nice and gave me a great deal. Highly r Jose Rivera is amazing, just bought my second Prius from him at Hoffman. Really listens, no hard sale, super nice and gave me a great deal. Highly recommend the dealer and Jose in particular! More
Service Consultants Proffesionalism I was amazed and overwhelmed with the professionalism and knowledge of Dan Savoia during my visit recently. He took the time and had the patience to I was amazed and overwhelmed with the professionalism and knowledge of Dan Savoia during my visit recently. He took the time and had the patience to counsel me and my wife on he qualities of the Hoffman Family and the benefits associated with establishing a life long relationship with the Hoffman dealership. We have longed for establishing a trusting and worry free bond with this type of dealership and left there after an 8 hour visit with such a strong feeling of satisfaction. Both Dan and James, Sales Manager represent Hoffman as if they were the owners of the company!!! Thank You Gary LaPlante Cell: (860) 806-2693 More
New tires Overall, happy with the service and service advisor (Dan), but the tech forgot to inspect my brakes and no one washed the car, as was always the case Overall, happy with the service and service advisor (Dan), but the tech forgot to inspect my brakes and no one washed the car, as was always the case on prior visits. More
Lease renewal Excellent customer service. The staff makes me feel welcome. My sales associate, John, always greets me by name and is attentive to all my question Excellent customer service. The staff makes me feel welcome. My sales associate, John, always greets me by name and is attentive to all my questions and requests. More