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Hoffman Toyota

West Simsbury, CT

3.9
881 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 881 reviews

October 23, 2016

A very bad day turned around Facing the possibility of a $5,000 repair to my Sienna, Daniel Savoia worked to ensure my warranty would cover the repair and found a loaner for me t More

by SMALTBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Oct 24, 2016 -

Hoffman Toyota responded

Hi SMALTBY, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Dan and the team were able to make the repairs done to your sienna while having the cost covered under warranty. Dan is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 23, 2016

Great certified used Toyota buying experience! I was not looking forward to purchasing a car but I honestly can say Jose and the staff made my used car buying experience straightforward, low pressu More

by ASAKOSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa
Oct 24, 2016 -

Hoffman Toyota responded

Hello ASAKOSA, Thank you for choosing Hoffman Toyota and congratulations on your recent purchase! We are pleased to hear that Jose and the team make the experience of buying a car seamless and straightforward. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 22, 2016

Awesome service department staff, great repair work I went in to have a few repairs and was greeted right away. Mike listened to all the things I needed done and he made sure all things where taken care More

by WSLAVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Oct 24, 2016 -

Hoffman Toyota responded

Hello WSLAVIN, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that Mike and the team were able to address all your questions and concerns. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Thanks for the recommendation and we look forward to seeing you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 21, 2016

In and out in 4 hours with John Rossley We traded in two cars and bought a certified Highlander from John Rossley. We were driving home in less than 4 hours. Their prices are great and John More

by bdrnklaug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rossley
Oct 21, 2016 -

Hoffman Toyota responded

Hello bdrnklaug, Thank you for choosing Hoffman Toyota and congratulations on your new highlander! We are so pleased to hear that John and the team were able to get you your new vehicle in a prompt manner while staying within your price range and answering all your questions. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 21, 2016

Received routine service when I called that day. Calledat 1:30 TO SCHEDULE SERVICE. Told to be there by 2:00 PM. Taken right in.Also requested check brakes and windshield wiper blades. The service w More

by DGARRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Oct 24, 2016 -

Hoffman Toyota responded

Hi DGARRY, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are happy to hear that our team was able to get you right in and have the service needed to your vehicle done in a prompt manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Service Check Service at Hoffman Toyota continues to be of the highest caliber. Staff is accommodating , professional and listens to your concerns. Thank you all More

by CCRSCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Gnitzcavich/Appraiser, Michael Fuhr, Keith Lundy
Oct 19, 2016 -

Hoffman Toyota responded

Hello Camile, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team is accommodating, professional and addresses all your concerns. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again next time! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Jose Rivera is amazing! Jose Rivera is amazing, just bought my second Prius from him at Hoffman. Really listens, no hard sale, super nice and gave me a great deal. Highly r More

by robingilmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Mike Viara
Oct 19, 2016 -

Hoffman Toyota responded

Hi robingilmartin, Thank you for choosing Hoffman Toyota and congratulations on your new purchase! We are pleased to hear that Jose and the sales team were able to get you a good deal for your second Prius purchased from us. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Prius is in for service. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Service Consultants Proffesionalism I was amazed and overwhelmed with the professionalism and knowledge of Dan Savoia during my visit recently. He took the time and had the patience to More

by GARY_LEE_LAPLANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Daniel Savoia, Alvin Gamble
Oct 19, 2016 -

Hoffman Toyota responded

Hi Gary, Thank you for trusting Hoffman Toyota with your vehicle service needs. We are pleased to hear that Dan, James and the service team were able to provide you with professional and knowledgeable customer service. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Thank you for joining the Hoffman family and we look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust,

October 18, 2016

New tires Overall, happy with the service and service advisor (Dan), but the tech forgot to inspect my brakes and no one washed the car, as was always the case More

by JGENTILE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
Nov 28, 2016 -

Hoffman Toyota responded

Hello JGENTILE0, Thank you for trusting Hoffman Toyota for your vehicle service needs. We apologize that our tech missed the mark when it came to inspecting your brakes and that your vehicle was not washed as it previously had been. We are happy to hear, however that Dan did provide you with overall good service. Thank you for taking the time to provide us with your feedback as we are always working on improving our processes. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 18, 2016

Lease renewal Excellent customer service. The staff makes me feel welcome. My sales associate, John, always greets me by name and is attentive to all my question More

by BAG0900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, John Rossley
Oct 19, 2016 -

Hoffman Toyota responded

Hi BAG0900, Thank you for choosing Hoffman Toyota and congratulations on your recent purchase! We are so happy to hear that John and the team were able to provide you with excellent customer service and answered all your questions and concerns. . We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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