Hoffman Toyota

Great,as always Their service is always excellent!! From the minute I drove in it was a great experience. My only,annoyance is I need to write 25 words. Why isn't Their service is always excellent!! From the minute I drove in it was a great experience. My only,annoyance is I need to write 25 words. Why isn't excellent enough? More

Efficient and friendly I have always had great service experiances with this dealership. The staff is very knowledgeable and honest. They do not try to push things on you t I have always had great service experiances with this dealership. The staff is very knowledgeable and honest. They do not try to push things on you that you don't need like other service departments do. More

Auto repair My 2001 Tacoma exhaust system needed almost total replacement, including new sensors. The proposed cost of replacement plus tax exceeded the KBB trade My 2001 Tacoma exhaust system needed almost total replacement, including new sensors. The proposed cost of replacement plus tax exceeded the KBB trade value of the truck - so I considered just having the truck hauled to the dump. Service advisor Keith Lundy, through herculean effort, managed to put together a package that saved me almost 50%. I am also grateful that he kept me informed about every twist and turn. I'm keeping the truck, thanks to Keith. More

Great experience Linda Shultz was great from start to finish. She assured I had a loaner for the day (thank you, Kathy!), got me out the door quickly so I could get o Linda Shultz was great from start to finish. She assured I had a loaner for the day (thank you, Kathy!), got me out the door quickly so I could get on my way to work and communicated well throughout the day. The staff members providing the actual maintenance services (brakes, etc.) were able to complete all of the work on the same day even though there were a few obstacles. It came up during inspection that I needed spark plugs that had to be brought over from Lexus and the parts arrived later than expected. In addition, dropping off the loaner after hours and getting my car was a breeze. Thank you!!! More

Expensive Vacation I dropped off my 2005 Tacoma Pre Runner for recall service (rear leaf springs) so it could be done while I was on vacation. I also asked for Hoffman I dropped off my 2005 Tacoma Pre Runner for recall service (rear leaf springs) so it could be done while I was on vacation. I also asked for Hoffman to check the brakes and change the transmission, coolant and differential fluids. They did a great job on everything and I also ended up changing the spark plugs, cleaning the injectors and after inspection of the brake system I needed new discs and calipers along with new front wheel bearings they found to be failing. So I ended up with a big bill at the end of vacation, but Michael, Service Advisor, kept me informed of everything along the way so it wasn't a shock. The truck is safe and ready for another 100,000 miles now. More

Great experience at Hoffman Toyota! This is the third vehicle I have leased from Hoffman Toyota for my daughter. The process of returning her old vehicle and leasing a new one was comp This is the third vehicle I have leased from Hoffman Toyota for my daughter. The process of returning her old vehicle and leasing a new one was completely seamless and stress free. Everyone at the dealership is friendly, knowledgeable and really just a pleasure to deal with! More

Seamless,professional This was my second leased vehicle with Hoffman and with John Rossley. Both experiences were efficient, thorough, and enjoyable. John didn't hesitate t This was my second leased vehicle with Hoffman and with John Rossley. Both experiences were efficient, thorough, and enjoyable. John didn't hesitate to take the time needed to explain all my options, and if he didn't have an immediate answer, he got it promptly. I would not hesitate to recommend John/Hoffman Toyota to anyone, because I know that customers will receive consistent, honest, and quality care. More

Excellent customer service We live over an hour and a half away, but we're contacted by Elena from the business development group introducing us to Hoffman and providing a quote We live over an hour and a half away, but we're contacted by Elena from the business development group introducing us to Hoffman and providing a quote over email, which was competitive with other quotes recieved. Hoffman happened to have the exact color combination we were initially looking for. When we arrived we met Ben Jones as soon as we pulled up, I explained we had a quote from Elena, and he pointed us towards the vehicle ww were looking for, but then gave us our space to look without hovering over us. Turns out we found a different color combination that we preferred. Ben was right there to answer our questions and provided no pressure trying to make a sale. Once we decided that we wanted the vehicle, Ben and his management were very easy to work with and come to an agreement on a sales price as well as a trade in value. Ben was a true gentleman throughout the entire process. The sales manager was also very easy to work with and was not pushy towards financing, extended warranties etc. I would recommend Hoffman to anyone who is interested in buying a new car or truck. Give them a chance, and you will not be disappointed based on my experience. More

Efficient and Personable My Sienna went in for regular service and recall. I arrived fifteen minutes late for the appointment, but was still greeted kindly. I was told exact My Sienna went in for regular service and recall. I arrived fifteen minutes late for the appointment, but was still greeted kindly. I was told exactly what to expect at drop off in terms of length of the appointment and what documents I would need if I wanted a loaner. A very clean and comfortable loaner was reserved for me and I enjoyed driving it. The appointment took about 6 hours and at pick up I was checked out quickly and kindly. More