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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

June 21, 2016

Service good, wait time long I have no problem with the service itself. The staff was quite courteous. The wait time for routine servicing (nearly 3 1/2 hours) was the longest I'v More

by TERLINGUADAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jul 19, 2016 -

Hoffman Toyota responded

TERLINGUADAVE, Thank you for choosing Hoffman Toyota service! We truly apologize for the extended wait time you experienced. Our staff is committed to providing a quick and efficient experience. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 20, 2016

Always happy I just leased my 3rd Camry from Hoffman. I've always been happy with Ed, my sales person, and all the staff. I also service the cars there and would d More

by PAWSALOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Mike Fitzgerald
Jul 19, 2016 -

Hoffman Toyota responded

PAWSALOT, Thank you for choosing Hoffman Toyota Scion to lease your 3rd Camry. We appreciate that our Brand Specialist Ed always ensures a 5-star visit. We appreciate you sharing your story and are always here for you when you need us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 16, 2016

Excellent Customer focused Service Service delivered as promised, on time within the estimate. Also walked me through the need for additional service in the near future and the ratio More

by rradha1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Jul 19, 2016 -

Hoffman Toyota responded

rradha1, We are pleased to read that your recent visit was on time and informative. Our service team is always happy to ensure you are well informed of your vehicle's future needs to ensure it is well maintained. Thank you for choosing Hoffman Toyota. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 14, 2016

25,000mile service Service was excellent and prompt. Service people were polite and curtious. Waiting time was minimal. Explained what options were for 30,000 mile servi More

by GEORGEDEVITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Jul 19, 2016 -

Hoffman Toyota responded

Hi GEORGEDEVITA, Thank you for trusting Hoffman Toyota Scion for your 25k mile service. Mike is always happy to provide a quick and efficient service. We look forward to seeing you in 5k miles for your 30k mile service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 13, 2016

Kjellquist I have been a very satisfied customer of the Hoffman Toyota "service department" since 1990 - for over 25 years. My recent Toyota Highlander service More

by carl.kjellquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jul 19, 2016 -

Hoffman Toyota responded

Hello Carl, Thank you for trust Hoffman Toyota Scion for your most recent service. We value what our customers have to say and truly appreciate your loyalty over the years. As you know Linda is always happy to ensure your vehicle is well maintained and running most efficiently. We look forward to seeing you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 13, 2016

Toyota First Service 5000 miles This was my first visit to Hoffman Toyota Service. I purchased the car from another out of state dealer and needed the 5000 mile service. I drove in b More

by WILLIAM.MACDONNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Jul 19, 2016 -

Hoffman Toyota responded

Hello WILLIAM, Thank you for trusting Hoffman Toyota for your 5k service. We appreciate your feedback and are glad to hear your experience was worthy of a 5-star rating from you. We look forward to seeing you again next time you are in the area. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 13, 2016

Hoffman I have been a customer at Hoffman since the age of 16 and have purchased all car at hoffman since. May I suggest a continued discount of sevices for r More

by brianpoirier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Jul 19, 2016 -

Hoffman Toyota responded

Hi brianpoirier, We appreciate your loyalty and valuable feedback. I will share your comments with our Service Manager as we are always looking for ways to improve our customer experience. Thank you for choosing Hoffman Toyota!

June 12, 2016

always a pleasure doing business with Hoffman. for the pass 20 plus years your staff friendly, professional, knowledgeable great waiting area and appreciate wifi, customer for over 25 years and yes More

by CENTENO_005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Mike Fitzgerald
Jul 19, 2016 -

Hoffman Toyota responded

Hello CENTENO_005, Thank you for continuing to choose Hoffman Toyota Scion. We value your feedback and are pleased to read you enjoy our customer lounge, wifi and staff. We look forward to serving you for another 25 years. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 09, 2016

Great experience Team work was awesome, Jamal work down the numbers and Jose was a great help thanks for your help, Ednie thanks for the call I appreciate the work More

by Jessica8970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, Ednei Lima
Jun 09, 2016 -

Hoffman Toyota responded

Hello Jessica8970, Thank you for choosing Hoffman Toyota Scion for your recent purchase. We are thrilled your experience was great and trust you are loving your new vehicle. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 08, 2016

New Owners We are a toyota family since having children. It's the only make we trust. We have had two camry's and one Sienna and now a Highlander. In that time h More

by DRWALSH816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Larry Valenta
Jun 09, 2016 -

Hoffman Toyota responded

Hello DRWALSH816, Thank you for choosing Hoffman Toyota! We are so thrilled to read that Toyota has been your family's brand of choice. Our team is dedicated to ensure you are well informed, comfortable and completely satisfied. We trust you are loving your Camry and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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