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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

May 28, 2016

Best Dealership & Sales Team in CT I just picked up my 4th Toyota Camry from Hoffman Toyota, the best dealership and sales team in the State of Connecticut. Thanks to Jose Rivera, Jama More

by HOPEC6676
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jose Espinosa, Jamal Alkatib
Jun 09, 2016 -

Hoffman Toyota responded

Hello HOPEC6676, Thank you so much for choosing Hoffman Toyota! We sincerely appreciate you as our customer and look forward to seeing you next time you are in for service. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 26, 2016

Efficient and fair I had a great experience at Hoffman - Patrick and Jose were honest and very efficient. Everyone there was friendly and helpful. Thank you for your hel More

by ksand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Patrick Pantalone
Jun 09, 2016 -

Hoffman Toyota responded

ksand, We truly appreciate your feedback on your recent experience with Patrick and Jose. They are a great team that is always happy to ensure you drive home in the right car for you. We look forward to seeing you again in the future. Thank you for choosing Hoffman Toyota! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 25, 2016

Great experience Best price and fastest service. With two kids 3 and under and one on the way we did not have time or patience to spend the day at a dealership. We wer More

by REBECCALGERLANDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Alkatib, Larry Valenta
May 25, 2016 -

Hoffman Toyota responded

REBECCALGERLANDO, Thank you for choosing Hoffman Toyota Scion to purchase your new vehicle! Our staff is committed to ensuring the best price and efficient service. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 25, 2016

Jose R for Life! We went to 7 Toyota dealerships in the area and Jose Rivera beat every price. He is genuine, patient and hilarious. Jose and Jamal were supportive, fu More

by Jferrari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Jamal Alkatib, Larry Valenta
May 25, 2016 -

Hoffman Toyota responded

Hi Jferrari, Thank you for choosing Hoffman Toyota Scion during your vehicle search. We are so pleased to read that Jose and Jamal welcomed you to the Hoffman family. They are a great team that is committed to helping you find the right vehicle for you. Let us know any time you have service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 25, 2016

airbag module recall I would just like to say that in my opinion this dealership`s service is better than any other that I have ever experienced. Keep doing it right. Than More

by RCAMPSIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Michael DeAngelis
Jun 09, 2016 -

Hoffman Toyota responded

RCAMPSIE, Thank you for choosing Hoffman Toyota to recall your airbag. We value your feedback and are glad your experience was worthy of a 5-star rating from you. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 25, 2016

Review of recent service The entire crew at Hoffman Toyota - especially my service advisor Mike Fitzgerald - is always extremely helpful, friendly and responsive. Mike always More

by KATIEBERUBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
May 25, 2016 -

Hoffman Toyota responded

Hello KATIEBERUBE, Thank you for choosing Hoffman Toyota Scion. We truly appreciate your feedback on Mike Fitzgerald. He is always happy to provide the highest level of customer service to ensure you are completely satisfied. Thanks for sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 25, 2016

Better Than Expected !! I was a bit late for the appointment, had a Tacoma instead of the scheduled Avalon, and it was not an issue !! Said the service would take about 75 More

by ctwhit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
Jun 09, 2016 -

Hoffman Toyota responded

Hi ctwhit, Thank you for choosing Hoffman Toyota service. We are glad your appointment went well with your Tacoma and look forward to assisting you with your Avalon. See you next week! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 24, 2016

Great company This was my first experience with Hoffman Toyota Scion and I couldn't be happier. Everyone I dealt with was extremely professional, courteous and effi More

by LYINC33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Lara, Mike Viara, Bill Jones
Jun 09, 2016 -

Hoffman Toyota responded

Welcome to the Hoffman family LYINC33. We are thrilled your first experience was 5-star worthy. Our team is dedicated to providing an excellent experience from start to finish. Thank you for choosing Hoffman Toyota and sharing your story. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 23, 2016

Perfect service! This was my second time receiving a used vehicle from hoffman. I absolutely love the service. The team works perfectly together, (like an assembly lin More

by WEM2751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Tyrrell Dabrowski, Jamal Alkatib
May 25, 2016 -

Hoffman Toyota responded

Hi WEM2751, We appreciate you sharing your perfect experience. Our Toyota team is committed to ensuring a seamless experience and that you drive home in the exact vehicle you want. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 23, 2016

Terrible terrible terrible It took 30 plus hours to have 4 tires replaced that where in stock. In the second day i called 3x and my wife 2x with no one answering. More

by Cko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Lundy
Jun 03, 2016 -

Hoffman Toyota responded

Hi Cko, Thank you for choosing Hoffman Toyota Scion and sharing feedback on your recent service. We truly apologize for the frustration you experienced. I have been informed by our Service Manager, Kathy Skiba that when you dropped off your vehicle we estimated that the work would be completed by the end of the day. You let your advisor know that you wouldn’t be able to pick up your vehicle until the end of business the next day. As an act of good faith Kathy honored a 15% off parts coupon towards your tires and offered a complimentary oil change. Please let me know if there is anything else we can assist you with as your satisfaction is extremely important to our team. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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