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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

May 03, 2016

Great Repsond! 1. Professional salemanship. 2. No hassle and pressure in the dealing process. 3. Very accurate on line descriptions of the vehicle. 4. I would rec More

by CHUNGVAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Pantalone, Mike Viara
May 03, 2016 -

Hoffman Toyota responded

Hi CHUNGVAN, Thank you for sharing your feedback on your most recent visit! Our team is here for you and is dedicated to providing excellent service. We appreciate you sharing your story with others and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2016

After 12 years! We purchased a Highlander from John Oulundsen 12 years ago and were so happy with it that we kept driving it! Finally, we decided it was time to revis More

by toyohappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oulundsen, Jose Espinosa, Jamal Alkatib, Jeannette Garcia
May 09, 2016 -

Hoffman Toyota responded

Hi toyohappy, We are so pleased to read that the Toyota Highlander has been your vehicle of the choice for the past twelve years. As you know John is always happy to ensure your experience is seamless and exceptional. We trust you are loving your new Rav4 Limited Hybrid! See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2016

Quick purchase I saw a vehicle I liked in a fair price range. They were not too interested in lowering the price but put 4 new tires on. Ednei Lima was a pleasure More

by CTZEILMAN
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mike Viara, Ednei Lima
May 09, 2016 -

Hoffman Toyota responded

Hello CTZEILMAN, Thank you for choosing Hoffman Toyota for your recent purchase. We appreciate your feedback on Ednei. Our staff is always happy to share their knowledge and passion. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2016

Recall I previously brought my car in for service and the brake warning light was on. I was given an estimate of almost $300 to repair the rear brakes which More

by FRED.EIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael DeAngelis
May 03, 2016

Comfortable experience I don't look forward to buying vehicles, it can be time consuming and aggravating. My experience recently at Hoffman Toyota was quick and frustration More

by MARKUSB43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Jeannette Garcia, Mike Viara
May 09, 2016 -

Hoffman Toyota responded

Hello MARKUSB43, Thank you for choosing Hoffman Toyota Scion. Jeannette and Jimmy are a great team that is committed to ensuring your experience is seamless and you are comfortable. We trust you are loving your new Toyota and look forward to seeing you again at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 02, 2016

Great experience from beginning to end. Great customer service. Very friendly and knowledgeable staff. Mechanic was very informative and honest. Going forward I will always have my Toyota 4R More

by Sharon D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Savoia
May 03, 2016 -

Hoffman Toyota responded

Hi Sharon, We are so pleased to read that you had a great experience from beginning to end. Our team is here to ensure your car is running efficiently and you are well informed of future services. Thank you for choosing Hoffman Toyota to service your 4Runner. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust."

May 01, 2016

Promises Promises I was promised a loaner for the several hours needed to service my Lexus . After waiting in lounge for 30 min, I inquired about the long delay. Answ More

by BDS345
Recommend Dealer
No
Employees Worked With
Daniel Savoia
Jun 09, 2016 -

Hoffman Toyota responded

Hello BDS345, Thank you for choosing Hoffman Toyota Scion service and sharing your feedback on your most recent experience. I have been made aware that our Assistant Service Manager, Mike Fitzgerald has spoken with you about what occurred and he assured you that we truly value you as our customer. We have shared your feedback with our entire team because customer care is a top priority. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

April 28, 2016

Long wait and NOT a "world class inspection" I went in for my 15,000 miles service. I waited 1 1/2 hrs. When I got home and reviewed my inspection of my vehicle, I noticed something was off. All More

by Alfiedog
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I am not sure
April 27, 2016

Wrong place Right Time I scheduled a 8am appointment for my Toyota Truck on the Hoffman website for Tuesday April 26. However I mistakenly scheduled the appointment at Hond More

by dyertom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Apr 27, 2016 -

Hoffman Toyota responded

Hi dyertom, Thank you for choosing Hoffman Toyota Scion! We appreciate your feedback on our Toyota and Honda team and are glad we were able to accommodate your appointment for your truck. Thank you for sharing your story and we look forward to the opportunity to serve you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 27, 2016

Great customer service My 4Runner needed the 10,000 mile service and it could not have been easier. Everything was arranged for pickup and return of my vehicle, the service More

by NPALOZIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
May 03, 2016 -

Hoffman Toyota responded

Thank you NPALOZIE for choosing Hoffman Toyota for your 4Runners 10k mile service. We are dedicated to ensuring your vehicle is running efficiently and returned back to your nicely washed. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist. Driven by Trust.

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