
Hoffman Toyota
West Simsbury, CT
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Great Repsond! 1. Professional salemanship. 2. No hassle and pressure in the dealing process. 3. Very accurate on line descriptions of the vehicle. 4. I would rec 1. Professional salemanship. 2. No hassle and pressure in the dealing process. 3. Very accurate on line descriptions of the vehicle. 4. I would recommend the dealership to all of my friends. More
After 12 years! We purchased a Highlander from John Oulundsen 12 years ago and were so happy with it that we kept driving it! Finally, we decided it was time to revis We purchased a Highlander from John Oulundsen 12 years ago and were so happy with it that we kept driving it! Finally, we decided it was time to revisit the Hoffman Toyota Showroom and we were pleasantly surprised that John was still there to help us select our new vehicle (a RAV4 Limited Hybrid). Thanks to everyone at the dealership it was a smooth and quick transition and we are loving our new vehicle! More
Quick purchase I saw a vehicle I liked in a fair price range. They were not too interested in lowering the price but put 4 new tires on. Ednei Lima was a pleasure I saw a vehicle I liked in a fair price range. They were not too interested in lowering the price but put 4 new tires on. Ednei Lima was a pleasure to work with, very personable. I was also lucky because he knew a lot about Jeeps even though we were at a Toyota dealership. More
Recall I previously brought my car in for service and the brake warning light was on. I was given an estimate of almost $300 to repair the rear brakes which I previously brought my car in for service and the brake warning light was on. I was given an estimate of almost $300 to repair the rear brakes which I declined to have done. The rear brakes did not need to be repaired and adding a small amount of brake fluid to the brake master cylinder reservoir resolved the problem. More
Comfortable experience I don't look forward to buying vehicles, it can be time consuming and aggravating. My experience recently at Hoffman Toyota was quick and frustration I don't look forward to buying vehicles, it can be time consuming and aggravating. My experience recently at Hoffman Toyota was quick and frustration free. The salesperson and manager were very laid back and fair to deal with. Usually car sales people can be pushy and stubborn making a purchase rather uncomfortable, not this time with Jeannette and Jimmy. Highly recommend them. More
Great experience from beginning to end. Great customer service. Very friendly and knowledgeable staff. Mechanic was very informative and honest. Going forward I will always have my Toyota 4R Great customer service. Very friendly and knowledgeable staff. Mechanic was very informative and honest. Going forward I will always have my Toyota 4Runner serviced here. More
Promises Promises I was promised a loaner for the several hours needed to service my Lexus . After waiting in lounge for 30 min, I inquired about the long delay. Answ I was promised a loaner for the several hours needed to service my Lexus . After waiting in lounge for 30 min, I inquired about the long delay. Answer: My promised car had been given to another client, and they had to borrow one from used car lot. If something like that happens again, I'll take my business elsewhere. More
Long wait and NOT a "world class inspection" I went in for my 15,000 miles service. I waited 1 1/2 hrs. When I got home and reviewed my inspection of my vehicle, I noticed something was off. All I went in for my 15,000 miles service. I waited 1 1/2 hrs. When I got home and reviewed my inspection of my vehicle, I noticed something was off. All my tire treads measured equal. However, one of my tires was brand new and the other 3 were a year and a half old. How could this be? The only explanation would be they weren't all checked individually. How can I be sure everything else was checked properly? I feel my time was wasted and the attention to detail was missed. More
Wrong place Right Time I scheduled a 8am appointment for my Toyota Truck on the Hoffman website for Tuesday April 26. However I mistakenly scheduled the appointment at Hond I scheduled a 8am appointment for my Toyota Truck on the Hoffman website for Tuesday April 26. However I mistakenly scheduled the appointment at Honda. I did not realize this until later in the afternoon when an employee from Hoffman Honda did a follow up phone call. Toyota service asked me if I had an appointment and I said yes, still not realizing that I had the appointment at Hoffman Honda! My truck was fully serviced and all was well. Thank you Hoffman Toyota! Great service and understanding service professionals! More
Great customer service My 4Runner needed the 10,000 mile service and it could not have been easier. Everything was arranged for pickup and return of my vehicle, the service My 4Runner needed the 10,000 mile service and it could not have been easier. Everything was arranged for pickup and return of my vehicle, the service was completed, and my 4Runner was returned washed and ready. Mike Fitzgerald kept me informed during the entire process and everything went smoothly. More