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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

April 22, 2016

Mike Fuhr will take care of you I have used Hoffman twice for installing Tires on my vehicle, as well as having some warranty work performed... In one case, they noted I had some iss More

by BROOKSWHITMOREPARKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Apr 27, 2016 -

Hoffman Toyota responded

Hi BROOKWHITMOREPARKER, Thank you for trusting Hoffman Toyota Scion service! We are so pleased to read your glowing feedback on Mike Fuhr and are here for you when ever you need us. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 21, 2016

Excellent service By far the best experience I've had at any car dealership! I was not pressured into buying a car like every other dealership has tried to do to me. Th More

by kellypascale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Patrick Pantalone
Apr 27, 2016 -

Hoffman Toyota responded

Hi kellypascale, Thank you for choosing Hoffman Toyota Scion! We are pleased to read that Patrick and Mike provided excellent service. Your satisfaction is our top priority and we appreciate you sharing your story. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 20, 2016

EXCELLENT SERVICE COURTEOUS AND PROFESSIONAL SERVICE. MIKE FITZGERALD IS ALWAYS PLEASANT AND GOES OUT OF HIS WAY TO EXPLAIN THE WORK BEING DONE AND MAKE SUGGESTIONS More

by Sharon S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald
Apr 27, 2016 -

Hoffman Toyota responded

Hello Sharon, We truly appreciate you sharing your feedback on Mike Fitzgerald. He is dedicated to providing an exceptional experience and keeping you well informed on your vehicles needs. Thank you for trusting Hoffman Toyota Scion and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 20, 2016

Never Again My 930 appointment made,well in advance for a recall (only one recall was viable) and oil change took more than five hours, (the recall was supposed t More

by S.H.MAILHOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Savoia
May 10, 2016 -

Hoffman Toyota responded

Hello S.H.MAILHOT, Thank you for trusting Hoffman Toyota Scion service to keep your vehicle running efficiently and safely. We value what our customers have to say and truly appreciate that you took the time to share your feedback. Our Assistant Service Manager, Mike Fitzgerald has reached out to you and left a voicemail to learn more about what occurred during your visit. The recommendations that your advisor made were based on our technicians findings to ensure your vehicle is running safely and efficiently at all times. When it is convenient for you, would you please return Mike’s call as he would be happy to clarify any questions you may have. You can reach him at (860) 658-3570. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust."

April 20, 2016

A quality dealership Very good experience purchasing a certified pre-owned car. Accommodating sales person who stayed late to meet with us. No high pressure sales tactics More

by NANCYCROFTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Roche, Jose Rivera
Apr 20, 2016 -

Hoffman Toyota responded

Hello NANCYCROFTON, Thank you for choosing Hoffman Toyota Scion for your recent purchase. Jose and Jesus are a great team that is dedicated to ensuring your experience is seamless and you drive home in the exact vehicle you want. We trust you are loving your new vehicle and look forward to servicing it for you to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 18, 2016

I can always count on Hoffman for excellent service. Hoffman service managers always give honest evaluations and options on the variety of services. Things are always explained in a way that I understan More

by bmatty17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Kathleen Skiba
Apr 20, 2016 -

Hoffman Toyota responded

Hello bmatty17, Thank you for choosing Hoffman Toyota Scion service. Our team is always happy to ensure you are well informed to ensure your vehicle is well maintained. We truly appreciate your customer loyalty for the past nine years and look forward to serving you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2016

EFFICIENT AND TREATMENT WITH COURTESY The staff treats you with courtesy from the beginning of the service. They are professionals on their working area. My car was clean and ready at the More

by RAMIREZ6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Apr 20, 2016 -

Hoffman Toyota responded

Hi RAMIREZ6, Thank you for choosing Hoffman Toyota Scion and letting us know your service was courteous and efficient from start to finish! We are committed to providing an exceptional experience as well as delivering your vehicle back to you nicely washed. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2016

Fantastic The service at Hoffman has been exceptional. I would highly recommend this dealership to anyone purchasing a new vehicle. You leave knowing the serv More

by LindaERabinowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuhr
Apr 13, 2016 -

Hoffman Toyota responded

Hello LindaERabinowitz, Thank you for choosing Hoffman Honda service and letting us know your most recent visit was exceptional! Mike is always happy to ensure your vehicle is running beautifully and is well maintained. We appreciate you going out of your way to give us the opportunity to serve you. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2016

Great Experience Larry and Jim were great! I was in and out within 3 hours and drove off the lot with the car I wanted at a fair price. More

by GGARLASCO
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Larry Valenta, Mike Viara
Apr 13, 2016 -

Hoffman Toyota responded

Hi GGARLASCO, We are so pleased to read that you had a great experience with Larry and Jim! They are committed to making your experience quick and efficient along with a price you are happy with. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2016

Happy Customer I found both my salesman and the sales manager to be extremely helpful and friendly. I was dreading the "hard-sell," but I didn't experience that at a More

by JENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Jose Espinosa, Mike Viara
Apr 13, 2016 -

Hoffman Toyota responded

Hello JENA, Thank you for choosing Hoffman Honda and sharing your 5-star worthy experience. We value your feedback and always ensure a seamless experience for our customers. We are pleased to read you are happy and look forward to seeing you in our service department in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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