Holler Honda - Service Center

I had a very pleasant experience with George Perez in the Service Dept. I am very happy with Holler Honda. Service Dept. I am very happy with Holler Honda. More

When I came to the dealership I was waiting by all the advisor stations for about 10 minutes before someone came over to ask me if I was being helped. I did not know who my advisor was. Then Ha Nguyen advisor stations for about 10 minutes before someone came over to ask me if I was being helped. I did not know who my advisor was. Then Ha Nguyen told me to pull my car around from the front of the dealership. He told me there were recalls that had to be done: airbag and driver's door lock and because I did not have much time I asked if I could come back to have it done. Yet my paperwork says I requested it! I told him I would come back for the recalls 3 times and 3 times he told me no problem. I could tell he was not listening. He was rushed and stressed. But they went ahead and did this which made my wait longer and I explained to him I had a family member that just passed the night before. I watched everyone come and go as they complained why it was taking so long for their car when finally I spoke up myself. I arrived at the dealership 15 minutes before my scheduled appointment and left approx. 3 hours later. I never spoke to anyone that worked on my car in the bay only Mr. Nguyen. I would have liked to talk to the mechanic one on one maybe even had the mechanic takes pictures. I was in price shock when Mr. Nguyen told me it would be $4,614.00 dollars to repair my car! And the kicker was he told me since the car was a 2008 (in great condition with low mileage) I should just trade it in and buy a new car. Is this how the dealership works - give a high price to repair the Honda you have and then told to buy a new one so the dealership has customers and can move the cars?? And everything on my paperwork that I left with said I declined everything from alignment to brake fluid and when I told this to Mr. Nguyen he said that's how it comes out of the computer. I think not. Before I left I asked if my fluids for the windshield wipers were checked and Mr. Nguyen turned to me and laughed and said if I had any with me he would help me fill it up. So that made me realize that Honda does not do any complimentary services like that. Didn't even fill up my brake fluid when that was part of the problem. I would have paid for the bottle of brake fluid. I saw on my paperwork that everything had a price attached to it. I know I bought smart, but I'm not happy. To also mention that some of my parts to be replaced would not be Honda parts. So why should I pay dealer prices if I know a great mechanic that can do the work replacing non Honda parts? Maybe your mechanics might rate better but my customer service advisor didn't have the Honda touch. More

Drew was very frindly and helpful. The service was good and clean. I will come back next time The service was good and clean. I will come back next time More

They always take good care of me, especially Ha! Thank you for taking care of my vehicle! Thank you for taking care of my vehicle! More

The team at Holler Honda have always treated me and my car with care. George Perez was the rep who helped me this time, he was very nice and kept me informed every step of the way. car with care. George Perez was the rep who helped me this time, he was very nice and kept me informed every step of the way. More

Mr. Perez very professional, answer all my w and followed through on my requests. Maintenance done in and hour. Excellent jo. James Fortin through on my requests. Maintenance done in and hour. Excellent jo. James Fortin More

They took care of the problem my pilot had and now running smooth thanks holler honda running smooth thanks holler honda More

Good set up with excellent customer service. I was able to bring my car back with minimal warning a few days later and they worked on it immediately as I had a flat from a nail. I was able to bring my car back with minimal warning a few days later and they worked on it immediately as I had a flat from a nail. More

Great service as. always at Holler Honda on Semoran.DREW..was very helpful and got me in and out of service quickly and explained always at Holler Honda on Semoran.DREW..was very helpful and got me in and out of service quickly and explained More

I have had three service trips and work was completed satisfactorily and in a timely matter each time. satisfactorily and in a timely matter each time. More