Holler Honda - Service Center

The experience was great. .Very satisfied .Tony was great .Will come back again . Thank you .Very satisfied .Tony was great .Will come back again . Thank you More

I had been using this service center since originally purchasing my car back in 2009, but after the experience I had this week, I will not be returning. I brought my car in Monday for an oil change and t purchasing my car back in 2009, but after the experience I had this week, I will not be returning. I brought my car in Monday for an oil change and tire patch, heading home afterwards since they were busy and it would be at least an hour wait. I received a cryptic phone call that the tire was "un-fixable" with no explanation as to why, and then mentions that the front brakes were almost done. I agreed to the extra work only to then receive a distressing phone call soon after. In 2020 I had gotten new tires for all 4 wheels. Apparently during the installation of the lug nuts for one of the tires, they were put on "sideways" (as it was explained to me on the phone - though since they only go on one way, I'm not sure what he meant) and that it was at risk of breaking the pins holding my wheel on. This risked incurring me a $300 repair fee. Of course, in trying to remove the lug nuts, they broke and so when I returned to pick up my car, I brought this issue up to the service clerk. Why should I be responsible in paying for damages I didn't cause? After the tires were put on at their service station, I didn't touch them - they were new, so I had no need to. Therefor the only people who could have put them on wrong were the technicians there. My fiance and I looked through the itemized bill and it also appeared that they were charging labor in the same time to both repair the pins (sold at market at $2 a piece - and I noted that the parts weren't even listed on the bill although the hours worked were) and when my fiance questioned that if they were taking the wheel apart to replace the brakes, why bill twice for the hours worked, we were met with a "Come on man, you know how it is". The clerk asked if we wanted to speak to the manager and, after saying yes, he went over to him; however, the manager never came to speak to us. Instead, we were informed that the $300 charge would be dropped. While I'm extremely happy with this resolution, I also then have to question the validity of the charge as a whole. If it was so necessary, as the clerk was talking it up initially, why then was it so quickly dismissed? And with the labor charge, it would have amounted to at least $80/hour - which seems pretty high for a dealership. I had been considering using this dealership to purchase my next car through in the upcoming year, but after dealing with what felt like dishonest charges, I will not be coming back. I would recommend taking your car elsewhere for parts and service. This was a very disappointing experience. More

Awesome place ! They listen to want you want and delivered 100% … and very very clean. Awesome customer service They listen to want you want and delivered 100% … and very very clean. Awesome customer service More

Noel was friendly informative and efficient when imparting what work was required. Work accomplished in a very reasonable timeframe. imparting what work was required. Work accomplished in a very reasonable timeframe. More

I took my 2015 Accord in for an oil change. My service advisor was Noel Lasalle. The service department was very busy (not sure if this was normal) but Noel checked me in and was polite and pro My service advisor was Noel Lasalle. The service department was very busy (not sure if this was normal) but Noel checked me in and was polite and professional. I didn't feel rushed. While he was generating the work order for my oil change, a customer behind me was upset about her car and in my opinion, making a scene when it wasn't necessary. Noel approached the customer and was able to resolve her issue all while maintaining his professionalism. As a result, the customer calmed down. He returned to me and finished my paperwork and told me that my car would be ready shortly. I received my car without issue. I've been to this dealership several times over the years and have always had a positive experience. Today Noel made that happen for me. More

Ha was great and courteous. We had a great conversation after and he helped me a lot! We had a great conversation after and he helped me a lot! More

Ruined my 2013 Honda Crosstour. I made an appointment for January 18th, 2022 well in advance. Arrived and explained that I needed brakes checked, etc. That afternoon, received a l I made an appointment for January 18th, 2022 well in advance. Arrived and explained that I needed brakes checked, etc. That afternoon, received a lengthy text from the service manager recommending $4000 worth of repairs. From Timing belts to tensioners to gaskets to housings, etc. Rear brakes were $280 After electing to do a few of the items to the tune of $2500, my car was not available to pick up for three days after that. According to Service Manager, needed a MASTER MECHANIC. Which still needed into Thursday before I could pick it up. Once I started driving, I HAD NO BRAKES! couldn't stop the vehicle. had to swerve off-road to avoid hitting another vehicle. In addition, there was a very noticeable vibration in my steering wheel that was not there before I brought into Holler Honda in Winter Park. When I brought the vehicle back it was advised that there was air in line.. something a MASTER MECHANIC should check. I mentioned to vibration and now noticeable new issue of burning smell after driving. Which still to this day remains. The strong burning smell comes through vents and is prominent at front of the vehicle at the grill. Of course, I was treated as if I was insane. I have been afraid to bring my car back to the same location and can not afford to pay another shop to fix issues that are now happening after this service at Holler Honda in Winter Park. My low mileage, well-maintained Honda is ruined. Loss of Value because they messed something up and will never admit it. More