Hollywood Chrysler Jeep - Service Center

GYOUNGRN responded

I will not provide my contact information on a public forum, but you can provide a name a phone number for someone that I can contact. I’d be happy to do that.

Hollywood Chrysler Jeep responded

On DealerRater, there are 2 different options on how to respond, either Publicly or Privately. If you are not comfortable with providing us with your contact information in a private message, you can send us your information directly to social@hollywoodcj.com. If you do not want to send us your information to contact you, please feel free to call the dealership directly at (954) 962-6400. All the best.

Hollywood Chrysler Jeep responded

We thank you for your contribution and your feedback has been shared with our leadership team. Be well.

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

Hollywood Chrysler Jeep responded

Thank you, Jayson. Your contribution has been forwarded to our service leaders for review. All the best.

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

elig3716 responded

There is no direction on where to go if you have an appointment. I ask one of the mechanics where to go if I had an appointment and they direct me to the mechanics front desk. When I ask if I was in the right place for an appointment they barely listen to me and gave me a document to put my information, after filling out my information I again told him that I had an appointment he then directed me to another section to go. After asking around where to find the person who I supposed to have an appointment with (Jose Hernandez) I get to his unorganized office and then he made me wait for another 30 mins. Then he verified my appointment and ask if I am waiting for the car or leaving, I decided to leave it and he told me the car should be done by the end of the day and that I would be receiving a call before any major work would be done. After few hours pass and I never received a call, the next day I called and spoke with Jose Hernandez, he told me that the car wont be done until maybe Monday (I left the car Friday morning). When I left my car he never told me it will be that long, he even ask me if I was going to wait for the car. I called back and got hung up before even speaking. They transfer me to the a manager but he never picked up I ended up leaving a voicemail. I haven't received a call back till this day. Over all, this has been my worst experience in a Jeep service.

Hollywood Chrysler Jeep responded

Thank you for your contribution, Will. Please know that we have shared your concerns with our leadership team for review. Be well.

Hollywood Chrysler Jeep responded

Thank you for your feedback. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

Hollywood Chrysler Jeep responded

We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!