I wish I could give this place 0 stars.
My husband bought a truck over a month ago and we found out they still haven’t locked in financing for him is frustrating. My husband has great credit and our trade in was a beautiful Tacoma with thousands in upgrades.
Their sales manager Peter, was rude the one time I spoke to him, told me my husband lied about his payoff, even when we have text messages between him and Peter speaking about the correct pay off amount, I confronted him on failing to do his job as a sales manager by confirming the payoff with the bank and getting a “10 day pay off” but this dealership must like working deals xxx backwards because he then raised his voice to me and said that I’m getting no where with my complaints and to have my husband call to address the issues, then to top it all off he hung up on me.
We also have a post of them selling our trade on their website a week after we thought we had a done deal with them. Instead of paying off our vehicle at the agreed upon payoff amount through text message, Peter being the stand up guy that he is messed up on our contracts, (which we still haven’t gotten copies of) and put a lesser amount of $3k and now wants us to put an additional $3k down out of our pockets and told my husband our Tacoma is already in Nicaragua!!!!
Needless to say we are left with no choice, but to get officers involved. All we want is our trade in back, but god only knows where it’s at and how it’s been driven these past 3 weeks... save yourself a lawyer bill and dealing with cops and go see a real dealership that can own up to their mistakes.