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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,573 Reviews
Call Service Center (954) 342-5120

1,573 Reviews of Hollywood Chrysler Jeep - Service Center

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March 28, 2022

Need to update the appointment vs fix your car. If you are making an appointment you expect your car to begin service soon after. This new policy of the appt is “only to talk to the service advisor More

by jayson.gauthier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle, Bill Garcia
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Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you, Jayson. Your contribution has been forwarded to our service leaders for review. All the best.

March 28, 2022

Services very fast and direct and answered all my questions also had available supplies for service More

by G.EDWARDS70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle, Michael Sundack
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 28, 2022

Service was horrible. There is no organization. The work area looks messy. Not coming back. More

by elig3716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Hernandez
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Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

Mar 28, 2022 -

elig3716 responded

There is no direction on where to go if you have an appointment. I ask one of the mechanics where to go if I had an appointment and they direct me to the mechanics front desk. When I ask if I was in the right place for an appointment they barely listen to me and gave me a document to put my information, after filling out my information I again told him that I had an appointment he then directed me to another section to go. After asking around where to find the person who I supposed to have an appointment with (Jose Hernandez) I get to his unorganized office and then he made me wait for another 30 mins. Then he verified my appointment and ask if I am waiting for the car or leaving, I decided to leave it and he told me the car should be done by the end of the day and that I would be receiving a call before any major work would be done. After few hours pass and I never received a call, the next day I called and spoke with Jose Hernandez, he told me that the car wont be done until maybe Monday (I left the car Friday morning). When I left my car he never told me it will be that long, he even ask me if I was going to wait for the car. I called back and got hung up before even speaking. They transfer me to the a manager but he never picked up I ended up leaving a voicemail. I haven't received a call back till this day. Over all, this has been my worst experience in a Jeep service.

March 28, 2022

Friendly and quick service provided. My car was in and out less than 2 hours tops. More

by DoctorVee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier at checkout was phenomenal , Melissa Morla, Steven Ruth, Bill Garcia
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Mar 28, 2022 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 28, 2022

Worse experience ever, plus they charged me 1600 gor a rental car when it was supposed to be covered by the warranty. They kept my car for over two months I had to call them in order to get information ot More

by BERENICEMIMANGITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your feedback, Berenice. Please know that your information has been forwarded to our service leaders who will be contacting you directly to ensure your satisfaction with our services. All the best.

March 28, 2022

They diagnosis the wrong problem it was the transmission. I was upset with my warranty people More

by nezzy2120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Linda Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Melissa Morla, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your feedback. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

March 28, 2022

Extremely rude and unprofessional will not recommend this dealer to anyone. Staff should be overviewed. More

by CARTERWILL8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Linda Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Melissa Morla, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Report | Print
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your contribution, Will. Please know that we have shared your concerns with our leadership team for review. Be well.

March 26, 2022

Great experience! Hensley guided me through the entire process, explaining and answering my concerns along the way. Thank you for making this a quick and convenient pr More

by dcoronato2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hensley
Report | Print
Mar 26, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

March 26, 2022

Samantha on the phone was very pleasant and Brandon and Dennis were super helpful in service! More

by SSLEARTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valeria Ricoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raheem Kamrudeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Samantha Stone, Dylan Kieler
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Mar 26, 2022 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 26, 2022

Gréât service, estimation cost respected, creew with excellent attitude, i recommand this dealer to everyone More

by Jessy Tremblay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Mar 26, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

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