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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,519 Reviews

1,519 Reviews of Hollywood Chrysler Jeep - Service Center

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March 02, 2022

Not too pleased with the the technical work conducted. Second day in waiting for an issue to be resolved that wasn't addressed on the first day. More

by Bigwill337
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
Mar 02, 2022 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (Bigwill337). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. Hope to hear back from you soon.

March 02, 2022

Horrible! Last oil change they did, they failed to put seal on tight, and my engine almost blew up. Left a message for the manager and he never responded. H More

by Commando08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Mar 02, 2022 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (Commando08). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. Hope to hear back from you soon.

Mar 02, 2022 -

Commando08 responded

Cass Collins, and my contact information is on file by searching name.

Mar 02, 2022 -

Hollywood Chrysler Jeep responded

Thank you, Cass. We have received your contact information and have forwarded everything to our service leaders who will be contacting you directly. Be well.

Mar 06, 2022 -

Commando08 responded

Still no call from this dealership, even after I emailed them, and they located my contact information and phone number.

March 01, 2022

They are only interested on how much they can get a customer to spend at the garage More

by luisastacio4521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Mar 02, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your contribution, Luis. Please know that we have forwarded your information to our service leaders who will be contacting you directly to obtain more specific details on your situation. Be well.

March 01, 2022

I come here for oil change and tire rotation and this time for a warranty problem, everyone is nice and helpful! Thanks again More

by V_DEPALO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Mar 01, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

March 01, 2022

My back driver side door handle broke off mid day Saturday, I was able to take my car over to the dealership and spoke with Joey in parts, which he was very helpful and extremely professional to my n More

by kpinderkaypin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
Mar 01, 2022 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 01, 2022

Sad this is the worst experience ever, I bought my Car not to long ago, i left my car in the dealer for Two weeks and half, come to Find they didn’t fix anything what a waste of my time my car has the More

by ramy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention, Ramy. We have received your contact information and have forwarded everything to our service leaders for review. They will be contacting you directly to ensure satisfaction. Have a great day!

March 01, 2022

My truck was here to two weeks and they couldn’t even patch at tire. I was lucky they changed the oil. Very poor communication with the customer. More

by dannkane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your contribution, Dann. We have forwarded your information to our service leaders who will be contacting you directly to assist you. Be well.

March 01, 2022

William was very professional. Great customer service. Much better service experience than Arrigo. Thank you! More

by andre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
Mar 02, 2022 -

Hollywood Chrysler Jeep responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 01, 2022

Bill my service guy did a great job taking care of me kept me informed on work being done More

by RICKHAMM7425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
Mar 02, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

February 28, 2022

Bill was able to get me set up for the 30000 mile service. He was up front about the time it would take and we discussed the pricing beforehand. There were no surprises and I appreciated his profess More

by LAURIEC0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
Feb 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

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