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Hollywood Chrysler Jeep - Service Center
Hollywood, FL
1,442 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,442 Reviews of Hollywood Chrysler Jeep - Service Center
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September 08, 2021
A lot of the stuff was very upleant except for the guys who did my oil change, but the service was good in general, it was very Swift. who did my oil change, but the service was good in general, it was very Swift. More
by dolam.elaine32.ed
Verified CustomerEmployees Worked With
Guys in the oil change area
September 07, 2021
Just poor to say the least… They had my car for almost 2 weeks in total. I paid for a service, brought my car in twice for the same service and 1day later after the second time of bringing it back to the de weeks in total. I paid for a service, brought my car in twice for the same service and 1day later after the second time of bringing it back to the dealer, the SERVICE ADVISOR ASSURED ME IT WAS GOOD & READY FOR PICK UP. ITS DOING EXACTLY WHAT I INITIALLY BRUNG IT IN FOR! So 3x in 2weeks back and forth to the dealer, customer service issues, a service manager getting involved and it’s still not really right. This is the short version of things!!! Just unreal and I’m not taking it lightly! More
by brandibee11
Employees Worked With
Not listed
September 06, 2021
Service for a/c unit took 10 days. Phone calls to my service advisor went mainly unanswered. Tracking him down was very difficult. Keeping me informed thru cell never happened. service advisor went mainly unanswered. Tracking him down was very difficult. Keeping me informed thru cell never happened. More
by Oscar
Employees Worked With
Rick Ogle
September 01, 2021
Great service manager. Car repair completed as promised. Luis (mechanic) has been handling my cars for years. He’s great. Hope he doesn’t retire !! Luis (mechanic) has been handling my cars for years. He’s great. Hope he doesn’t retire !! More
by HAP
Employees Worked With
Luis ( mechanic) is great. , Rick Ogle
August 31, 2021
Al was great. He notified me all the way thru the work on what was happening and when the we truck would be ready. The work was perfect and they even washed snd shined the truck. It looked brand new. on what was happening and when the we truck would be ready. The work was perfect and they even washed snd shined the truck. It looked brand new. More
by kiss4emma
Employees Worked With
Al in the auto body shop
August 31, 2021
Sucks its really bad they didnt help took too long nobody would call and keep updated. I got more calls about picking up the car and having no repairs done to it than anything else. would call and keep updated. I got more calls about picking up the car and having no repairs done to it than anything else. More
by CLAVERIAMAN
August 30, 2021
I like the people that I deal with. They are friendly and make sure the job gets done. However I won’t go back for any service related matter unless it’s free which I am entitled to for the next 3 years bein make sure the job gets done. However I won’t go back for any service related matter unless it’s free which I am entitled to for the next 3 years being that i have a new vehicle because the prices are just insane. Not the service representatives fault. More
by fatbstrd105
Employees Worked With
Steve Roth
August 27, 2021
Very disappointing overall, know the dealership very well, but the service experience was totally off. Terrible communication, incomplete work on the car. Won't go back after this last visit. I will giv well, but the service experience was totally off. Terrible communication, incomplete work on the car. Won't go back after this last visit. I will give credit to service manager Rick Ogle for coming in help resolve and troubleshoot the issue at the end but this issue went on for 12 days... however when the car was finally returned, not clean, the access panel below the seats from work done was left unattached, cables were not properly connected, no sanitary considerations, etc. Service writer Steven mumbles and simply could not explain the process and details regarding a serious ABS / Master Brake Cylinder failure on a Jeep Grand Cherokee with only 13K miles. More
by mfagan
Employees Worked With
Steven Ruth, Rick Ogle
