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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,661 Reviews
Call Service Center (954) 342-5120

1,661 Reviews of Hollywood Chrysler Jeep - Service Center

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November 02, 2021

The service was done great. Steven Ruth was excellent in keeping updated about the car More

by Domtar0316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruth
Report | Print
Nov 02, 2021 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response! We will be here for any needs you should have in the future. Have a wonderful day!

November 01, 2021

They don’t keep appointments because they are understaffed and overwhelmed but when they finally do the work they do it well and fairly More

by ELIANEROB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, Mike Dickman, Rick Ogle
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Nov 02, 2021 -

Hollywood Chrysler Jeep responded

We appreciate your time and response. We will be here for any needs you should have in the future. Have a wonderful day!

November 01, 2021

All issues were addressed and my Jeep is back up & running! Thanks Melissa! Great job! More

by Mlouwers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa , Rick Ogle
Report | Print
Nov 01, 2021 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 01, 2021

Excellent customer service, phone calls with the status of my vehicle was well appreciated. They're handling everything professionally. More

by thompson.willie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
Report | Print
Nov 01, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

October 30, 2021

Have always had a good experience with this dealership and have always brought my Jeep back here for service since I bought it 2009. More

by bearsnow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez., Rick Ogle
Report | Print
Oct 30, 2021 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

October 29, 2021

Did not get the systems re programmed other wise nice and pleasant staff will be back hope the coffee machine will be fixed it’s been more than 5 months now More

by petersomko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle
Report | Print
Oct 30, 2021 -

Hollywood Chrysler Jeep responded

We appreciate your response! We will be here for any needs you should have in the future. Have a wonderful day!

October 29, 2021

They are very careless with their work ethics the people are nice enough but the work is trash More

by NATACHAMAGLOIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
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Oct 29, 2021 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to provide us with your feedback. We do apologize if your recent experience did not match your expectations. As we always strive for 100% customer satisfaction, please allow us to work with you to turn around this situation into a more positive one. Please include your name, contact information, and nature of any concerns to social@hollywoodcj.com and we will have our team member speak with you to iron out any deficiencies. Hope to hear from you soon.

Oct 29, 2021 -

NATACHAMAGLOIRE responded

The first issue is that I was told it woukd take an hour..3 hours later never hearing from them (theyvsaid tgey would call when car is ready) when call..I call 5-6 times abd no one from service answered the phone ..reception transferred me to a different extension each time saying this person shoukd answer..then ..the change oil signal was still on when after the supposedly did an oil change..so when I told the service people they suggest I come back on other visit because they must have forgot and it was close to closing time... as if I woukd have to go back to dealership again for them to switch of signal..why not just do it then ..even though it was close to closing time they still had staff in the shoo and in service..just annoying

Oct 30, 2021 -

Hollywood Chrysler Jeep responded

Thank you for supplying additional details for the issue. Please feel free to speak with the General Manager, Josh Clinton to resolve this matter. His main number is 954-342-5183 and his email address is josh.clinton@hollywoodcj.com. Thank you!

Oct 31, 2021 -

NATACHAMAGLOIRE responded

How will he resolve? By me going back to the dealership again..lol..spending my time..my gas ..for them tondo what they were supposed to do.. Im fine..thanks

October 28, 2021

It took three days just to change battery . Third time changing battery in two years . Not lastI got more than a year . More

by IMAD0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve
Report | Print
Oct 28, 2021 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to provide us with feedback. We apologize if you have had ongoing issues with your vehicle and we are here to help. If you are unable to stop by our location, please include your name, contact information, and nature of any issues to social@hollywoodcj.com and we will be happy to connect you with our service team for a resolution. Hope to hear from you soon.

October 27, 2021

The customer service is amazing! Melisa did the best she can to satisfy our inquires. More

by pedro.gomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
Report | Print
Oct 27, 2021 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

October 27, 2021

After buying a car I’ve done all services at this dealership. My main complaint is the slow speed. 3 hours to change the engine oil is too much. More

by Alex D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle
Report | Print
Oct 27, 2021 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to provide us with feedback. We do apologize if the wait time for your recent vehicle service did not match your expectations. As we always strive to ensure 100% customer satisfaction and efficiency when you visit our sales or service centers, please know that we have forwarded your feedback to our executive team for review. They will make sure to correct any issues with lag in the service center. Thank you!

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