Hollywood Chrysler Jeep - Service Center

I will never understand how you can give out appointments yet take days to actually look at the vehicle. In Massachusetts when you get an appointment for service you show up and they look at your car then an yet take days to actually look at the vehicle. In Massachusetts when you get an appointment for service you show up and they look at your car then and there. Here we were given an appointment for 9:40 AM on Monday December 16th. We never got to see Christian after 30 minutes or more a woman finally took our car in. We were told it would be 2 days before they could look at it. We rented a car for three days and finally took it back and picked up our car on the third day at 4:30 PM and it had not even been looked at. This is not satisfactory in my book. Why do you take in more cars then you can service? It cost me $185.00 and still have no answer to my problem. This is my fourth jeep and I love it, but It will be my last as your South Florida service stinks. This is the second dealer who has done this to me and it just is not satisfactory. More

Everyone provided exceptional service and made my rental experience seamless. Will definitely rent from here moving forward. experience seamless. Will definitely rent from here moving forward. More

Not a good experience. My car was there for some time sent by towing. It took over three weeks just to get to speak to some one from service. Almost a month even after cal My car was there for some time sent by towing. It took over three weeks just to get to speak to some one from service. Almost a month even after calling numerous times throughout.I asked to have the old part saved for me. Did not save it even after reminding before & during work. Got a different story up until time to pick up car. Manager never bothered to come out or speak but once which the phone call dropped during conversation. Manager never returned calls. It was 2months before I was able to speak to when called from a new#. More

The work was performed quick, and professionally, Bernalson was very friendly and his service was excellent. Very nice staff and would def recommend and come again! Bernalson was very friendly and his service was excellent. Very nice staff and would def recommend and come again! More

I’ve never used their sales department. I can only speak to the service center. Each time I’ve taken my vehicle there, they have been very helpful. I have also found them to be honest and a I can only speak to the service center. Each time I’ve taken my vehicle there, they have been very helpful. I have also found them to be honest and affordable. More

Douze and Jordan were of great help in the Express service with checking my battery service with checking my battery More

As always, my Jeep and I are treated with the utmost respect. Our Service Advisor, Douze B., was very kind and professional and quickly handled our service needs. Thank you! respect. Our Service Advisor, Douze B., was very kind and professional and quickly handled our service needs. Thank you! More

Here’s a concise response you can use for your survey: “I was very satisfied with my recent oil change at the Hollywood Chrysler dealership. The mechanic and service technician were professiona survey: “I was very satisfied with my recent oil change at the Hollywood Chrysler dealership. The mechanic and service technician were professional and efficient, and the cleanliness of the dealership was impressive. Overall, it was a great experience. Thank you! More

It was Fantastic , hope to always have the same technician . He calls me on time to pick up my car Great customer service technician . He calls me on time to pick up my car Great customer service More

Jordan was very polite and professional with me and all the customers… quite the job with how busy it was. He kept me updated on the progress of my repair while I waited… he is an asset to your team! the customers… quite the job with how busy it was. He kept me updated on the progress of my repair while I waited… he is an asset to your team! More