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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,532 Reviews

1,532 Reviews of Hollywood Chrysler Jeep - Service Center

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August 26, 2022

I was a bit annoyed that the service took so long to complete, well over a week. And I made a trip to pickup my car because someone said it was ready and it was not. However, The manager Garcia was ext More

by JCPDENIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
Aug 26, 2022 -

Hollywood Chrysler Jeep responded

We appreciate your response and will be here for any needs you should have in the future. Have a wonderful day!

August 25, 2022

Was able to make an appointment and car was fixed by the next day. Great service More

by jennifer.laudia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Aug 25, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 25, 2022

The service crew are always kind and courteous and very helpful. I appreciate most their honesty in assessing any repairs that need to be done. More

by hugh1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Jose Hernandez, Bill Garcia, Helen Marcusky
Aug 25, 2022 -

Hollywood Chrysler Jeep responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 25, 2022

They were friendly fast and informative. Will go back again. Later s s s s More

by nigelandeliana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Jose Hernandez, Bill Garcia, Helen Marcusky
Aug 25, 2022 -

Hollywood Chrysler Jeep responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 25, 2022

I went to fix my brakes and some electric problems, ,very abusive prices so I didn't do the repairs there but they charge me still 250$ for the diagnosed problems , they took like 1 hours to give me back my More

by Rosa Soriano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
joey
Aug 25, 2022 -

Hollywood Chrysler Jeep responded

Thank you, Rosa. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

August 25, 2022

The team is understaffed, juggling phone calls with in-person support. Most of the staff don't seem to be happy to be there. Overall work was completed satisfactorily but took three days for mainl More

by KEVIN@ALLABOUTKEVIN.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Hernandez, Helen Marcusky
Aug 25, 2022 -

Hollywood Chrysler Jeep responded

Thank you, Kevin. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

August 24, 2022

Very friendly and easy to find location. Helen was supper helpful and explained everything I needed to do for my car. Also the shuttle service was nice and convenient More

by csoligon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Marcusky
Aug 25, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

August 24, 2022

They took care of my car issues and helped me with a loaner car for the durations of the repairs More

by dj.price
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Marcusky
Aug 24, 2022 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 24, 2022

I brouht my van in for an oil change. I was greeted with a smile by Hensley. It was easy, fast and efficient service! They even emailed my inspection to me. Thanks for everything. More

by aabaseballmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hensley B, Rick Ogle, Bill Garcia
Aug 24, 2022 -

Hollywood Chrysler Jeep responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 24, 2022

Got all work done that was needed to be done for vehicle serviced, brake fluid flushed and changed, brakes checked (rear rotors replaced), fluids checked, oil and filter changed, antifreeze coolant flushed More

by agavalis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Marcusky
Aug 24, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

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