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Hollywood Kia

Hollywood, FL

Overview
Employees
Reviews
Vehicles
4.2
6,400 Reviews
At our esteemed Kia dealership in Hollywood, FL, we have one primary goal – to significantly enrich your overall experience when it comes to purchasing and servicing your vehicle. We aim to achieve this by providing superior customer service, a wide variety of vehicles to choose from and expert technicians to handle your servicing needs. We believe that buying a car should not just be a transaction, but an experience that leaves you delighted and satisfied.
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6011 Pembroke Rd Lot B

Hollywood, FL

33023

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Showing 6,400 reviews

February 24, 2023

Horrible service , dishonest reps . Would not recommend. Stay away from Mike very dishonest once he has sold a vehicle he doesn’t care and he will lie to get a sale. More

by KERRYANNROBINSON21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikhael Thompson
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Mar 01, 2023 -

Hollywood Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. wecare@hollywoodkia.com

Mar 02, 2023 -

KERRYANNROBINSON21 responded

I’ve reached out more than a month and requested a manger and no one has called.

February 24, 2023

My service advisor Chris Lopez is always a pleasant person to work with. Keep up the good work Chris. More

by NEN1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez, Tevin Carter, FERNANDO DAVILA
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Feb 24, 2023 -

Hollywood Kia responded

Thanks for sharing about your experience with Chris here at Hollywood Kia. We appreciate your business and hope to see you again soon! wecare@hollywoodkia.com

February 24, 2023

It was a great experience no haggling one of the greatest experiences was with Lillian honest and professional. More

by Jlink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell Loszynski, Lillian Smith
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Feb 26, 2023 -

Hollywood Kia responded

Thanks for your feedback on your recent visit to Hollywood Kia. It is great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! wecare@hollywoodkia.com

February 24, 2023

So far so good, Chris Lopez always greets with a smile and has been very helpful. Mr. Ramirez helped me once with a recall and oil change, my one minor complaint is my oil change reminder was not reset an More

by LUCIAYLINDSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yitzhakc Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lopez, Lillian Smith
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Feb 26, 2023 -

Hollywood Kia responded

We are very happy to have provided you with a positive experience and apologize for the oversight on the oil change reminder sticker. We sincerely value your business and look forward to your next visit. wecare@hollywoodkia.com

February 24, 2023

Great service. Chris the service personnel was very helpful and assured me the problem would be solved. More

by THERESAKNIGHT85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lopez
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Feb 24, 2023 -

Hollywood Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you again for choosing Hollywood Kia, we look forward to having you as one of our valued customers for many more years to come! wecare@hollywoodkia.com

February 24, 2023

The gentleman that helped me his name was Fernando. He was very kind and was able to fix my car’s issues very fast and efficiently More

by SHANIAFALB96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FERNANDO DAVILA
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Feb 26, 2023 -

Hollywood Kia responded

Thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! wecare@hollywoodkia.com

February 23, 2023

Does not pay attention to what additional issues are mentioned during the initial arrival conversation about reasons for service. More

by MARDIJANE1169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
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Feb 24, 2023 -

Hollywood Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. wecare@hollywoodkia.com

February 23, 2023

Jorge was excellent. Extremely detailed oriented. He was able to understand our specific needs and deliver. More

by JOEL_PIMENTEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
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Feb 24, 2023 -

Hollywood Kia responded

It's fantastic to hear that Jorge provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Hollywood Kia! wecare@hollywoodkia.com

February 23, 2023

I enjoy the service your employees and your management staff take care of me very well my rating is it 10+ More

by Rodney paicely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Charles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Hollywood Kia responded

Thanks for your feedback on your recent visit to Hollywood Kia. I'm glad to hear that we were able to assist you and that you had such a positive experience. We hope you will continue to visit us for all of your vehicle needs! wecare@hollywoodkia.com

February 23, 2023

Everyone in the service department is very friendly. It’s nice that they always give you updates on the service being performed More

by RonnieB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Report | Print
Feb 24, 2023 -

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. wecare@hollywoodkia.com

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