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Hollywood Kia - Service Center

Hollywood, FL

4.0
2,805 Reviews
Call Service Center (954) 758-4300

2,805 Reviews of Hollywood Kia - Service Center

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July 13, 2022

It took one month to get an appointment make an oil change at kia Hollywood. More

by jfrancois10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garfield Simpson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yair Bitton, Mitchell Loszynski, Alain Ruiz
Report | Print
Jul 17, 2022 -

Hollywood Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. wecare@hollywoodkia.com

July 12, 2022

Kia Service was fast and professional. They were very attentive to my request and did their best to ensure that my needs were met. More

by Rachel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Report | Print
Jul 12, 2022 -

Hollywood Kia responded

Thank you, Rachel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hollywood Kia! wecare@hollywoodkia.com

Jul 13, 2022 -

Hollywood Kia responded

Thank you for giving Hollywood Kia your terrific review. It makes our day to hear that our services team was friendly and helpful during your visit! Drive safely! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

July 11, 2022

Always accurate timing and prompt service. Comfortable waiting area and friendly employees. It is a pleasure to buy a car and service it with you. Thank you very much! More

by CMNMARTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tevin Carter, FERNANDO DAVILA
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Jul 11, 2022 -

Hollywood Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! wecare@hollywoodkia.com

Jul 13, 2022 -

Hollywood Kia responded

Thank you for giving Hollywood Kia your terrific review. It makes our day to hear that our services team was friendly and helpful during your visit! Drive safely! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

July 11, 2022

My service advisor was excellent. It didn't take long for him to tell me what was wrong with my car. More

by MCONSEILLANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Fernandez
Report | Print
Jul 12, 2022 -

Hollywood Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. wecare@hollywoodkia.com

Jul 13, 2022 -

Hollywood Kia responded

Thank you for giving Hollywood Kia your terrific review. It makes our day to hear that our services team was friendly and helpful during your visit! Drive safely! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

July 09, 2022

The service was excellent my car was recibe on time and the work was on time too, I’m very satisfied with the service … More

by MIGUELZ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FERNANDO DAVILA
Report | Print
Jul 11, 2022 -

Hollywood Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! wecare@hollywoodkia.com

July 08, 2022

I drop my car for a recall they take care of it but I need to wait for somebody take car of me while I had an appointment! When I have my car back I can see somebody open a package I have inside!!! And t More

by VALENTINsANDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tevin Carter
Report | Print
Jul 14, 2022 -

Hollywood Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. wecare@hollywoodkia.com

July 08, 2022

Hard to get appointments and wait time is a bit elevated. After complementary service they didn’t check the tire air pressure More

by CRISGARCIA007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FERNANDO DAVILA
Report | Print
Jul 11, 2022 -

Hollywood Kia responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! wecare@hollywoodkia.com

July 08, 2022

Mike T was awesome, very attentive, very nice person. had a good experience, great experience More

by LEIDYMIESES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike T
Report | Print
Jul 11, 2022 -

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. wecare@hollywoodkia.com

July 08, 2022

I been coming here since I had my car the dealers are very well mannered and sufficient. More

by JOHNNYSMITH4513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FERNANDO DAVILA, Sheila Ocasio
Report | Print
Jul 11, 2022 -

Hollywood Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Hollywood Kia! wecare@hollywoodkia.com

July 07, 2022

The waiting time on my last visit was a bit over 3 hours with a appointment for only a oil change. This is ridiculous More

by CUBANO33023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tevin Carter
Report | Print
Jul 07, 2022 -

Hollywood Kia responded

I'm sorry that your recent service experience left you wanting more. We expect our guests to receive timely service for a fair value, so I appreciate you bringing these concerns to my attention. Thank you! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

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