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Hollywood Kia - Service Center

Hollywood, FL

4.0
2,806 Reviews

2,806 Reviews of Hollywood Kia - Service Center

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July 02, 2022

Communication wasn’t good took too long bad business but I think warranty company had a lot to do with it More

by Besharp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel
Jul 07, 2022 -

Hollywood Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. wecare@hollywoodkia.com

Jul 07, 2022 -

Besharp responded

Like I said the warranty company had the brunt of all these problems

July 02, 2022

I liked the service about the oil change and everything I need is very easy, fast and professional job. More

by ACG416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Hollywood Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Hollywood Kia. Please don't hesitate to reach out if you need anything else. wecare@hollywoodkia.com

July 02, 2022

Unreliable and misguided and wrong information provided, causes more expense to me. Unable to meet the customer at least half way. More

by SHAMIR.AIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept.
Jul 07, 2022 -

Hollywood Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. wecare@hollywoodkia.com

July 02, 2022

My sales person was amazing. She got me a great deal. Great experience with the service department. More

by SOPHIELEBOWITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel in service department , Alain Ruiz
Jul 04, 2022 -

Hollywood Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hollywood Kia. wecare@hollywoodkia.com

July 01, 2022

There team is one in a million! They are always so professional and helpful every time I show up! More

by WHATSTHEDEAL007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel, Tevin Carter
Jul 01, 2022 -

WHATSTHEDEAL007 responded

A++++

July 01, 2022

My car have never been in an accident. Took my car because it was pulling tours the right and they said I hit something (never did) and charged me $561 they didn't want to take responsibil More

by MIGUELHEREDIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yaneli Vargas
Jul 05, 2022 -

MIGUELHEREDIA responded

car have never been in an accident. Took my car because it was pulling tours the right and they said I hit something (never did) and charged me $561 they didn't want to take responsibility and made me pay (2020 kia Telluride warranty or the servicedepartment sucks) never go there. They will rob you blind

Jul 07, 2022 -

Hollywood Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. wecare@hollywoodkia.com

July 01, 2022

Hollywood Kia and my rep Chris Lopez has help me a great deal. Chris is always so pleasant and professional, making sure all my needs are met. More

by Peters305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Jul 04, 2022 -

Hollywood Kia responded

We are very happy to Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit. wecare@hollywoodkia.com

Jul 04, 2022 -

Peters305 responded

I like to thank Chris Lopez and Hollywood Kia for excellent service and always going beyond to meet my needs.

Jul 04, 2022 -

Peters305 responded

I like to thank Chris Lopez and Hollywood Kia for excellent service and always going beyond to meet my needs.

July 01, 2022

I had a great experience at the dealer. Everyone was helpful and friendly. Waiting room was pleasant. More

by Azul4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Jul 04, 2022 -

Hollywood Kia responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hollywood Kia, we look forward to having you as one of our valued customers for many more years to come! wecare@hollywoodkia.com

June 30, 2022

Honest people, fair prices, helpful with insurance and a great selection of cars. Won my business. More

by PAULETTEGUERRIER1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Thompson
Jun 30, 2022 -

Hollywood Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Hollywood Kia! wecare@hollywoodkia.com

June 30, 2022

The service was ok but it could be better because there is a need to be more attentive to the customer instructions. I brought my own oil and I requested to have the empty quarts bottles returned to me bu More

by RAMIROJPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Valera, Sheila Ocasio
Jun 30, 2022 -

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. wecare@hollywoodkia.com

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