Hollywood Kia - Service Center

I apologize Kermit was a 5. The dealership with inventory was a 3 Kermit went all out to make this deal work. The dealership with inventory was a 3 Kermit went all out to make this deal work. More

Excellent service as always. I went in for routine maintenance; appointments are easy to set up online and they keep you up to date on the entire process. I went in for routine maintenance; appointments are easy to set up online and they keep you up to date on the entire process. More

Customer service was amazing and Jason was such an amazing help truly appreciate him and the team amazing help truly appreciate him and the team More

Very prompted & curtes all work excellent mow dazie very helpfull and professional Work was finished in timelee manner Would highly reccamend how’s Kia to my friends. Thanks. Jim wilson helpfull and professional Work was finished in timelee manner Would highly reccamend how’s Kia to my friends. Thanks. Jim wilson More

Fast and friendly service, clean waiting room, stress-free system for repairs authorization Smooth process Happy overall with the service received stress-free system for repairs authorization Smooth process Happy overall with the service received More

I’m extremely frustrated with the ongoing issues I’ve had at this dealership. I dropped my car off today at 10:00 AM for a scheduled appointment and was told the service would take approximately 90 minutes. at this dealership. I dropped my car off today at 10:00 AM for a scheduled appointment and was told the service would take approximately 90 minutes. Instead, my vehicle wasn’t ready until 4:00 PM — a full six hours later. This is completely unacceptable, especially with no clear communication or updates provided during that time. When I did go on the website at 3:00pm my car was not even touched which prompted me to call them. Unfortunately, this isn’t the first negative experience I’ve had here. Last year, during a routine service, a piece of my steering wheel was broken. When I followed up about the replacement part, I received inconsistent answers — from it being on backorder to it never having been ordered at all. I had to repeatedly call just to get basic information. Additionally, on previous visits for oil changes and tire rotations, I noticed that my valve stem caps were consistently not replaced. It seems like every time I come in, there is some sort of oversight or mishap. I’ve been to other Kia dealerships — specifically the Buford Mall of Georgia location — and have never had these kinds of issues. The level of service there is far superior. This visit will be my last time doing business with your dealership. I hope this feedback is taken seriously, as the experience has been consistently disappointing. More

it was the best I’ve ever had. The entire service department was greatt. Thank you for caring about customer service. The entire service department was greatt. Thank you for caring about customer service. More

Service of communication was poor, had to call multiple times to get update on my vehicle times to get update on my vehicle More

The worst customer service ever , there is no communication , they don’t care about the client at all. communication , they don’t care about the client at all. More

good very good so good if you want minimum 15 word pay me for that ok? lol word pay me for that ok? lol More