Hollywood Kia - Service Center

Greeting at service great. I lease a car and was not told I have to start paying for parts. I have been leasing from you for five years and was never told that and was never I lease a car and was not told I have to start paying for parts. I have been leasing from you for five years and was never told that and was never charged in the past. In fact when I started leasing at Hollywood Kia they told me that I would not be charged for service. Also whenever I call the service department and they tell me someone will call me back they never do. I have to keep calling them. Not good customer service. I’m very upset about the service charges for parts on leased cars. I think not telling your clients is very bad business. I have referred several people to your dealership, but the way your doing business I can no longer feel comfortable about doing that. More

I needed an oil change and didn't have an appointment so I stopped by, spoke with Scott who told me to come the next day, l met Kevin the service attendant who helped me the next and gave me his number to f I stopped by, spoke with Scott who told me to come the next day, l met Kevin the service attendant who helped me the next and gave me his number to follow-up. More

Really bad service, since I bought my car never did a tire rotation and I requested every time that booked my regular maintenance and they never did it. tire rotation and I requested every time that booked my regular maintenance and they never did it. More

Went in for recall repair. Handled with no problem. The shop performed additional servicing that was needed voluntarily. The Service Coordinator, Kevin Mullins, was very help Handled with no problem. The shop performed additional servicing that was needed voluntarily. The Service Coordinator, Kevin Mullins, was very helpful and handled the details conscientiously and, I feel, went to extremes to make my experience very positive. More

Company looks like it’s on a good path on success with the new improvements they added to the company the new improvements they added to the company More

Smooth efficient friendly concise It was a great experience from start to finish as always experience from start to finish as always More

Poor customer service when being advised when replacement parts are in for completion of previous service repair. 😡😡😡 parts are in for completion of previous service repair. 😡😡😡 More

Understood the current status of my vehicle and gave me outstanding service and recommendations for my vehicle as preventive maintenance. outstanding service and recommendations for my vehicle as preventive maintenance. More

Good customer service my Jason Raffo, he kept me informed on the status of my car throughout the day. on the status of my car throughout the day. More

Very nice and Excellent costumer service, I’m very happy with my new car I love it ! with my new car I love it ! More