Hollywood Kia - Service Center

The last visit I had was for an oil change and a tire rotation. My appointment was for 10:30 AM… I arrived on time and my car was given back to me around 2pm! That is an absurd amount of time for someone rotation. My appointment was for 10:30 AM… I arrived on time and my car was given back to me around 2pm! That is an absurd amount of time for someone to wait for just an oil change and a tire rotation! More

Great customer service. They explain everything about my car. I love Hollywood Kia. Thank you. They explain everything about my car. I love Hollywood Kia. Thank you. More

Very good service, speed and efficiency! I highly recommend this dealership! Zachary, the Service Advisor was very professional and curious! I highly recommend this dealership! Zachary, the Service Advisor was very professional and curious! More

A women with red hair who works there made it so simple she was very nice and helpful she was very nice and helpful More

Chris was the consummate service professional from beginning to end. As a former assistant service manager and service advisor trainer, I genuinely enjoyed my experience with him. He was friendly and beginning to end. As a former assistant service manager and service advisor trainer, I genuinely enjoyed my experience with him. He was friendly and welcoming when he greeted me, took time to understand my reason for being there as he wrote the repair order, kept me advised throughout the process, and made sure to review what the technician did prior to Me receiving my invoice. I appreciated his thoroughness, and will definitely request him the next time I come in to the. dealership Service Department.. More

I enjoyed the customer service and the video that was taken of the inspection that was given. taken of the inspection that was given. More

Great and fast service, they sent a pretty cool video of the mechanic checking my car the mechanic checking my car More

I regret giving Hollywood Kia a try after having a favorable experience with 2 vehicles at Rick Case Sunrise. When signing up for the lease, my information was incorrectly captured which resulted i favorable experience with 2 vehicles at Rick Case Sunrise. When signing up for the lease, my information was incorrectly captured which resulted in my address being wrong and also my email being invalid. This resulted in a major issue with Kia Finance not being able to get hold of me because of the incorrect info in the system. Then, at the last service, I handed in the car with at least 1/3 of a tank of gas. The vehicle was returned to me on the end of the reserve (16 ml range) and luckily I was able to get to a gas station. But the thing that really grates me is that I called and left at least 3 messages for the service manager to call me back. Still waiting. I wanted to know about the gas and why 7 miles had been added to the vehicle? Seems a bit much for a test drive! Between the sloppiness and managers that could not care less, I am counting the days for this lease to be over. More

Customer service needs improvement. I can never get a hold of whomever is my service advisor (or a manager) when I go and others can’t answer my questions. Location is great and close t I can never get a hold of whomever is my service advisor (or a manager) when I go and others can’t answer my questions. Location is great and close to home but I may start going out my way to a different location. More

I like that they pay for the Uber if you need to leave your car. My tire got a nail, and they helped me patch it at no additional cost, among other very good things. your car. My tire got a nail, and they helped me patch it at no additional cost, among other very good things. More