Holm Automotive Center Inc

Battery Issue I came to the dealership due to a check engine light. I left the car overnight, and picked it up the next evening. Was pleased it was only needing a I came to the dealership due to a check engine light. I left the car overnight, and picked it up the next evening. Was pleased it was only needing a new battery, but they also discovered that the fob I had left them also needed a new battery. I left a satisfied customer. On my way home, I discovered my cruise control was now not working. I called back to Chuck and said I was on my way back. He showed me that the cruise had apparently been turned off accidentally by the tech. He didn't make me feel like an idiot for not realizing the problem. He was very nice and patient. Kudos to Chuck Loader in the Service Dept. More

Tire Troubles I am so appreciative of Jamie Avers at the Holm Auto Service Center in Abilene. I rolled in late on Friday night with some tire troubles that needed I am so appreciative of Jamie Avers at the Holm Auto Service Center in Abilene. I rolled in late on Friday night with some tire troubles that needed immediate attention. He and his coworkers instantly greeted me with friendly and helpful service in the state of my dilemma. They couldn't solve my problem, but were able to provide guidance and service that helped me get to my next stop. Jamie was outstanding; and if I lived closer I would become a regular just to receive his A+ service. More

Very friendly, no pressure salesman They were very friendly, loved that there was no pressure. Paperwork was a breeze. Will definitely recommend to all my family and friends. Kent, ou They were very friendly, loved that there was no pressure. Paperwork was a breeze. Will definitely recommend to all my family and friends. Kent, our salesman was great. Thanx again More

Great service Easy and convenient to schedule drop off and pick up. Chuck always make sure our service experiences are top notch! Appreciate his friendly and effi Easy and convenient to schedule drop off and pick up. Chuck always make sure our service experiences are top notch! Appreciate his friendly and efficient service. More

Awesome as always Called on Tuesday morning with an antifreeze leak. Dropped my car off Tuesday evening for a Wednesday appointment. Picked my car up Wednesday after wo Called on Tuesday morning with an antifreeze leak. Dropped my car off Tuesday evening for a Wednesday appointment. Picked my car up Wednesday after work. Easy as that. Awesome as always More

Service My service representative was very friendly and helpful. I didn't have to wait long. Service Center lounge is comfortable with nice amenities. Nice My service representative was very friendly and helpful. I didn't have to wait long. Service Center lounge is comfortable with nice amenities. Nice experience. More

Great experience The Holmes team were professional, helpful and courteous. We look forward to attending their technology classes on our new Avenir and doing business The Holmes team were professional, helpful and courteous. We look forward to attending their technology classes on our new Avenir and doing business there again in the future! More

Exceptional. They worked extra hard to regain my confidence and give me a good deal on a new car. Chris was very patient and thorough in going over features on the They worked extra hard to regain my confidence and give me a good deal on a new car. Chris was very patient and thorough in going over features on the car. More

Dissappointed in customer service..face to face When I called in to set up my appointment. The service was totally amazing. Everyone was so nice extremely accomidating. Even told my husband I couldn When I called in to set up my appointment. The service was totally amazing. Everyone was so nice extremely accomidating. Even told my husband I couldn't wait to see it in person. The morning I dropped off my car..when I approached the customer service desk..I had to stand there and wait for the gentlemen finishing reading the paper in his hand..(no eye contact..no acknowledgement) was probably 45 seconds I stood there..but it seemed like minutes. I drove an hour so i could stand and watch someone read a piece of paper. I was crushed! When I picked up the car..same gentleman..was a lot better service..he was pleasant and explained all the findings. Probably won't be going back when I can go somewhere closer..where they know my name when I walk in. More

Emergency service We limped into the dealership on a flat tire. Our service consultant, Chuck, immediately got a tech started on replacing the tire and then proceeded t We limped into the dealership on a flat tire. Our service consultant, Chuck, immediately got a tech started on replacing the tire and then proceeded to show us the comforts available in the waiting room; free coffee, popcorn, rest rooms, magazines, TV, etc. During our brief wait we visited with other employees and were treated like friends. The tire was replaced very quickly, we paid our very modest bill, and we were underway again in less than thirty minutes. I give five stars only because I can’t give six. More