Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

Thank you for your positive review! It's wonderful to hear that you had a great experience working with Josh and the team at Holm Automotive. Communication is key when it comes to customer satisfaction, and it's great to know that the team delivered in that regard. Providing excellent customer service is crucial in building long-lasting relationships with customers, and it sounds like the team at the dealership did a fantastic job. Thank you again for sharing your feedback! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's fantastic to hear that Josh provided you with such a positive experience when servicing your vehicle at Holm Automotive. It's important for service representatives to be courteous and knowledgeable, as well as to keep customers informed about the work being done on their vehicles. By doing so, customers can feel more confident and satisfied with the service they receive. Additionally, it's great to hear that Josh was able to complete the work on your vehicle in a timely manner and to your satisfaction. Recommendations from satisfied customers like yourself can be very valuable in helping others make informed decisions about where to take their vehicles for service. Overall, it sounds like Josh and Holm Automotive have done an excellent job, and I hope that you continue to have positive experiences with us in the future. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Jack, it's wonderful to hear that Jamie provided you with such a positive experience when taking care of your truck. A professional and friendly demeanor can go a long way in building trust and rapport with customers. Additionally, it's important for service representatives to be attentive to their customers' needs and to address any concerns they may have with their vehicles. By taking care of your needs, it sounds like Jamie has demonstrated a commitment to excellent customer service. It's great to hear that you had a positive experience, and I hope that your truck continues running smooth! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's great to hear that you've had such a positive experience with Holm Automotive. Customer service is crucial in any business, and it sounds like the team has done an excellent job of addressing your questions and concerns in a timely and helpful manner. Additionally, it's wonderful to hear that you would recommend this dealership to others. Word-of-mouth recommendations from satisfied customers can be very valuable in helping others make informed decisions about where to take their business. Overall, it sounds like this Holm Automotive is doing a great job, and I hope that you continue to have positive experiences with the team in the future. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking time to review your recent service visit. We agree the frustration you experienced night have been avoided with proper communication and we apologize the effort to exceed your expectations wasn't forthright. We will review the visit with the staff involved and see if this point of contention is something we can alleviate so we don't run into this situation again. THak you for the honest comments and patronage! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

It's fantastic to hear that Jamie went above and beyond to ensure your satisfaction! Providing excellent customer service is key to building long-lasting relationships with customers, and it sounds like Jamie has certainly done that. It's always great to hear that an employee has made a lasting impression and has consistently provided exceptional service. Thank you for taking the time to share your positive experience with Jamie, and I hope that you continue to receive top-notch service Holm Automotive in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's fantastic to hear that you've had consistently great experiences with the entire staff, from Sales to Service! This kind of positive feedback is a testament to the dedication and hard work of the team, as well as their commitment to providing excellent customer service. It's clear that the staff values the relationships they build with their customers and take pride in delivering exceptional service, providing this is crucial in building trust and loyalty with customers. Thank you for sharing your positive experience, and I hope that you continue to have a great experience with Holm Automotive in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's great to hear that scheduling your service online was easy and that you received friendly service upon arrival! The convenience of online scheduling and the friendliness of the staff can make all the difference in providing a positive customer experience. It's also great to hear that Mr. Avers was able to help you with setting your doors and lift gate for remote operation. Taking the time to ensure that your vehicle is in good working order and that you understand how to operate it is crucial in building trust and satisfaction with the service provided. Thank you for taking the time to share your positive experience, and I hope that you continue to receive great service at Holm Automotive in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your positive experience with the service at Holm Automotive! It's fantastic to hear that you found the team to be very professional and efficient, and that they were able to help you take advantage of all available refunds and rebates. It's also great to know that they didn't try to upsell you on any services or products, and that your visit was hassle-free. Their dedication to providing top-notch service is commendable, and it's wonderful to see that it made a positive impact on your experience. Thank you for your positive review, we hope to see you again soon! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Marvin, it's great to hear that you had such a positive experience with Holm Automotive and Josh Sare! It's always important to feel heard and valued as a customer, and it sounds like Josh did an excellent job of making sure you were well-informed and comfortable throughout the process. It's wonderful to see the team's dedication to providing friendly and professional service has made a lasting impression on you. Thank you for taking the time to share your positive review! - Sincerely, the Holm Automotive Team of Abilene.