Holm Automotive Center Inc - Service Center

a shout out to the service team at Holm auto center in Abilene KS..on 7-30-13 I was on travel for business..when my 04 chevy durmax was having issues with my truck losing and gaining power..i called Holm Abilene KS..on 7-30-13 I was on travel for business..when my 04 chevy durmax was having issues with my truck losing and gaining power..i called Holm and got ahold of a gentleman by the name of brian in the service department..explained I was a pilot car and on my way to Michigan..brian told me how to get to him from where I was at..and he would get me in right away to see what the issue was with my truck..lucky it was a simple fix and did not require a lot of down time..because in this business if your wheels are not turning you are not earing..so end result brian got me going again rite away making my driver happy so he would not have to get a replacemt escort..so job well done HOLM auto center :) sandy with AMC Pilot More

We were traveling on vacation and Brian helped us get our key remotes going. The batteries died and needed to be replaced. This was a bit more involved than just changing the batteries on the remotes. key remotes going. The batteries died and needed to be replaced. This was a bit more involved than just changing the batteries on the remotes. More

As my family and I were returning to the greater Cincinnati area from a 12 state, 5000+ mile trip through the southwest, my 2003 Chevy Trailblazer suddenly lost power and the ability to drive at exp Cincinnati area from a 12 state, 5000+ mile trip through the southwest, my 2003 Chevy Trailblazer suddenly lost power and the ability to drive at expressway speeds. This happened on a Friday evening. We limped off the exit in Abilene, Kansas, 1000 miles from our final destination. After checking into a hotel, I searched for the nearest repair shop. Luckily, the Holm Automotive dealership was only a couple of doors down from our hotel which was right off the expressway. On Saturday, the service department diagnosed the problem to be the failure of the catalytic converter. Since a 2003 Trailblazer catalytic converter is not a standard stock item, Jamie Avers and his staff pulled out all the stops to help me find a replacement part. Although I ended up not getting the car repaired at their shop, I was impressed with the effort the Jamie went through to try to find the part and get it to the shop before they closed. I highly recommend this shop based on their customer service and willingness to help. More

Was traveling out of state visiting family when "Change Oil Soon" appeared on my Caddy's display. Love my local dealer but didn't want to risk waiting until I returned home so decided to see if H "Change Oil Soon" appeared on my Caddy's display. Love my local dealer but didn't want to risk waiting until I returned home so decided to see if Holm's could work me in. Called late in the day, told them I was about 6 miles away and they said just bring it right in. Not only did they change my oil quickly but even washed my SUV for me (it was a MESS due to highway bugs and gravel roads). Excellent service... So good if I can't find my next Escalade locally will definitely give these guys a shot. More

I had a friend of mine recommend Chuck in the service dept. at Holm for some work I needed done on my very "high maintnence" Duramax, Chuck went out of his way to help me, with a loaner car, fast, friend dept. at Holm for some work I needed done on my very "high maintnence" Duramax, Chuck went out of his way to help me, with a loaner car, fast, friendly service. I cant say enough good things about the way he helped me and working with the tech to prevent future problems. Very happy with the service, I will continue to have my service work done thru Chuck and his guys that are very familiar with my truck! thanks guys!! More

I was so impressed with the service and the good professionalism by Brian W. Haden on my last visit to Holm automotive Center. I was informed and he keep me posted on the problems they found with my professionalism by Brian W. Haden on my last visit to Holm automotive Center. I was informed and he keep me posted on the problems they found with my car when I took it in for a regular service call. He made sure that my car was clean when he gave the car back to me. You need more service consultant's like Brian in your dealerships! More

The reason I have given it a high rating for customer The reason I have given it a high rating for customer service is because we were 150 plus miles from home heading east on I-70 near Salina on a The reason I have given it a high rating for customer service is because we were 150 plus miles from home heading east on I-70 near Salina on a trip that would go through several states, (needing to get to KY the next evening) when our car started acting up. We were able to get to the next town which was Abilene and found Holms Automotive Center but they were getting ready to close for the day. Jamie and the mechanic were willing to stay longer to check out our car offering us great customer service!. The reason I have rated it high for quality of work is because the mechanic was very thorough in testing it to make sure he knew what needed to be done to fix the problem. The service and work was efficient and effective. The workers and staff were all very friendly and courteous even when it was almost closing time, They went beyond their responsibility in recommending some options for motels, and places to eat.and by offering rides to and from the motel while our car was getting fixed! The next day everything went as planned and our overall experience with this business was terrific.The price was even much lower than was anticipated. Later in the day we were pleased and surprised to get a phone call from Jamie wondering how the car was working. We have not had any problems with the car since! We are so pleased with the professional and good service we were given and would definitely recommend this place to others! More

We have purchased two vehicles from this dealership and have had numerous service visits. Each time the staff had gone way above and beyond our expectations. We have always been treated like friends and no have had numerous service visits. Each time the staff had gone way above and beyond our expectations. We have always been treated like friends and not just another sale. We will continue to purchase our vehicles from this dealership and will certainly recommend them to others! More

I took my vehicle in for my first free oil change as well as a wheel noise issue. I was very pleased with the overall service I received. Chuck Loader was my service consultant and did a wonderful job, he to as a wheel noise issue. I was very pleased with the overall service I received. Chuck Loader was my service consultant and did a wonderful job, he took great care of me & my vehicle! More

While having the oil changed and vehicle inspected on a 2009 Chevrolet Impala at another Chevrolet dealer, I was informed as follows: "During inspection noticed play in the RF wheel bearing notified cus 2009 Chevrolet Impala at another Chevrolet dealer, I was informed as follows: "During inspection noticed play in the RF wheel bearing notified customer. Customer elected not to fix at this time Quoated price $608.36" This is an exact quote written on the ticket. My wife and I purchased the car new at this dealer. Shocked, I left this Chevrolet dealer and drove to Holm Automotive, another Chevrolet dealer, the same afternoon. I was introduced to Jamie Avers, a service consultant. After telling him the problem, he pulled the car into service and started looking on the computer. After verifing my name, he told me how much it would cost by making a zero with his fingers. He printed off the powertrain limited warranty information for me and my wife to have. He told me that the work could be done immediately. In less than an hour, I had gone from no offer of any warranty service and a cost of over six humdred dollars out of my pocket to zero dollars. While waiting for the repair in the customer waiting area, Mr. Tim Holm came and introduced himself, wanted to know my name and we had a friendly discussion. The repair on the Chevrolet Impala was completed in about an hour that afternoon and all of the people which I interacted with were very professional and friendly at Holm Automotive Center Inc., Abilene, KS. I hope that this review has answered the "Why" and that it will be accepted. More