Honda Bridgewater

Thanks Brian for getting me into the car that fits me best. I have just purchased my 5th new Honda from AutoSport. The sales manager Jane and sales consultant Brian make it easy buying a new car. best. I have just purchased my 5th new Honda from AutoSport. The sales manager Jane and sales consultant Brian make it easy buying a new car. More

Brian was very friendly and easy to talk to. I appreciate the fact that there was no heavy sales pressure. Furthermore, speaking and exchanging Regina was a pleasant experience. She was thorough appreciate the fact that there was no heavy sales pressure. Furthermore, speaking and exchanging Regina was a pleasant experience. She was thorough and more importantly transparent. Most other dealerships were not as transparent so I felt they were trying to pull a fast one over me. That lead me to not trust them. More

Regina is very nice and very good. She knows what we need and what we were looking for. I met Regina before once when I had my car maintained in the dealer. During the boring waiting period, I went to the sh and what we were looking for. I met Regina before once when I had my car maintained in the dealer. During the boring waiting period, I went to the showroom. Though Regina knew that I was only intending to kill the time, she welcomed me and showed me around. When we decided to buy a new car, we firstly considered Regina. Before we came to the test drive, we called Regina many time for many questions. She is always patient and get all answers for those questions, even not for her part. The deal was almost ruined by a finance representative. He might be late for lunch or other appointment, and kept trying to finish the conversation before we had chance to ask all our questions. We called to cancel the order since we didn't want to work someone who didn't respect the business. Regina persuaded us to come back and switched our loan application to Kerry, a very nice finance representative. Regina also asked one technician, I am sorry I forgot his name, to teach us a lot on how to set the phone, garage door opener and some other things. They worked overtime to help us to finish the purchase. Regina had provided an excellent service. We highly recommended her. More

i visited auto sport to buy a used Honda Van, after reading all these reviews i expected a good service. The sales rep i met was so confused she was late on even getting car fax reports on the vehicles reading all these reviews i expected a good service. The sales rep i met was so confused she was late on even getting car fax reports on the vehicles. Anyhow after a 20 minute discussion we decided to test drive a car. Their lot was full of cars so i expected 5-10 minutes delay and i was fine with that. But guess what i was there for next 45 minutes waiting she didn't tell me anything and after waiting for 40 minutes i finally got hold of her and i asked what was the problem , she told me that car need to be jump started and there was no one to do that, first of all jump start doesn't need expertize and secondly if that was the case then she would have informed me. When i inquired why she didn't tell me she said she had other customer to attend and whenever someone would be available i will get a test drive. It may be just one of those employees or she might had a bad day, but that's pathetic customers service. I have another appointment today with a different sales person and will update ( good or bad) my review based on that. More

I am updating this review so that it has 2 parts, covering the sales portion (positive experience - 5 stars across the board) and the trade-in negotiation portion (negative experience - 1 star across covering the sales portion (positive experience - 5 stars across the board) and the trade-in negotiation portion (negative experience - 1 star across the board). I first attempted to write two different reviews to differentiate between the two, but found I could only submit one. So, I've averaged all my ratings as 3 stars. On the New Car Sale portion of my experience, I worked with Kristal on the Internet Sales Team initially - she's a great representative of your company and worked with me via email and phone over multiple days. I did the entire price negotiation with her, and she in turn worked with Jane Kronenwetter. I couldn't have asked for a better experience from them. I fully negotiated what I felt was a fair out-the-door price through them for a new 2012 Odyssey EXL with NAV. Then when I came into the dealership, I closed the sale with Brian; he was helpful, cooperative, and knowledgeable. He was a pleasure to work with and didn't use any high pressure tactics to try to sell me on anything more. He sold me what had been agreed to at the price that had been agreed on. No surprises and excellent service. I highly recommend Kristal, Jane, and Brian. However, there was a portion of my experience at Honda Autosport that I was very unhappy with, and that's my trade-in experience with Kerry the Sales Manager (not to be confused with the Kerry (sp?) that works in the Finance dept). After having fully negotiated the price for my Odyssey, I brought in my 2007 Honda Accord for a trade-in. The first quote I got was roughly $2500 less than the KBB trade-in value and I considered it low, but was sure there was room for negotiation. I countered with a "meet in the middle" price. That's when Kerry, the Sales Manager, came out to speak to us (me and my wife, with my son). As an aside, let me mention that Kerry, whom I expect should be setting the tone for positive customer relations, (a) did not shake my hand until I offered mines (b) did not thank me for my business and (c) did not congratulate me on the car I was about to purchase. Rather he said he was "all in" (with a smile), which I unfortunately mistook as good news. He explained that $xx,xxx was the final price for the Odyssey AND the trade-in COMBINED. He could not do the TWO deals for anything less. I was confused because I had already fully negotiated the price for the Odyssey. It then became clear that he was trying to regain some lost margin on the Minivan by increasing his margin on the used car. When I asked why he couldn't simply give me a fair price for the used car, he replied that the PACKAGE deal had to make sense for the dealership. I countered that the minivan deal was already done, and by definition, it must have been a fair deal for the dealership. He smugly said "you would think that wouldn't you?". At this point, I became concerned that he was pulling the original Odyssey deal off the table, so I asked him if he was still honoring the price on the Odyssey that I had already negotiated with Kristal/Jane. He replied that he didn't understand why she would make that deal, but that was her decision and she's the boss. And (paraphrasing) "so yeah, you can have that deal, but for the package deal (Odyssey + trade-in), this is MY bottom line. The combined deal has to make sense for both parties, and I can't do any better." I could not believe that he was so blatantly lowballing the used car to make up margin he felt he lost on the minivan. I can only assume he felt I had no other option except to accept the lowball offer and wanted to take advantage of the situation. I even moved from my "meet in the middle price" to a price that was only $600 more than his original offer. He wouldn't do it.(Fortunately, I had the flexibility to walk away from his offer, and promptly sold it privately). Going back to Kerry's tactics, I can understand it's effectiveness from a pure financial standpoint. If this tactic works even 5 out of 10 times, you're probably coming out net positive. The profit you lose from not getting (and subsequently reselling) my used car is offset by the additional margin you receive from the person that does fall prey to this tactic. So, perhaps this tactic is good at maximizing Autosport's profit through strong-arm tactics, but is that what you want your dealership to be known for? I hope your mission statement and your corporate goals include statements about "HOW you do your business" and are not simply aligned to maximizing profit at all costs. Extending this into the realm of the ridiculous, if I decide to buy a Honda Pilot from you next year, will Kerry decide that I got too good of a deal with the Odyssey this year, and try to regain some of that lost margin by selling the Pilot to me at a higher price because the PACKAGE of ALL of my Honda Autosport purchases needs to make sense? Obviously not...just making a point. More

Brian was very helpful and easy to work with. He was informative and provided excellent customer service. I would recommend him and the dealership to people that I know. informative and provided excellent customer service. I would recommend him and the dealership to people that I know. More

This car buying experience was excellent. I went to the Honda Dealership in Union, NJ before this, and would have paid at least $2000 more, and talked to people there who were much more... like what you mi Honda Dealership in Union, NJ before this, and would have paid at least $2000 more, and talked to people there who were much more... like what you might expect car salespeople to be like. Here, they were friendly in a down-to-earth way and gave me a great deal (do be slightly careful about the extended warranty rates they offer, though). I worked with Brian DiPaolo, who was particularly great. More

Terry & Brian helped us a lot. The price is good. Not much choice for used car. Overall the stock is limited. But they are moving this month. much choice for used car. Overall the stock is limited. But they are moving this month. More

Quick response and very nice price offered through internet by Kristal. Then my wife and I went to see Kristal and we felt very good that there are no tricks hiding behind the price. And then we w internet by Kristal. Then my wife and I went to see Kristal and we felt very good that there are no tricks hiding behind the price. And then we were sent to Terry and everything going smoothly with his help. I forget the finance person's name but he was detailed, friendly and curtious. Overall I like the service, the car, and of course, the price. Thank you very much for helping us find the right car, and wish you could keep this way and we'd like to shop there again in the future. More

It was a very good purchasing experience. The sales team was very friendly and helpful. There was no pressure from the sales team. They are more than willing to work with you on the price. Their price are a was very friendly and helpful. There was no pressure from the sales team. They are more than willing to work with you on the price. Their price are among the more reasonable ones compared to other dealers. They are very honest, no scams. Overall, it was a pleasure doing business with them. I would definitely recommand this place to anybody. More