Honda Cars Of Katy

Wonderful high quality service! Can not thank the Team at Honda Cars of Katy enough! We were educated and helped through the entire process. Honda Cars of Katy enough! We were educated and helped through the entire process. More

Service Dept. representative, Troy, was friendly, knowledgeable, accurate. He my car’s required job as promised and it looks great knowledgeable, accurate. He my car’s required job as promised and it looks great More

Everything was awesome! I asked how long the battery change would be and there estimate of 45 minutes was exactly how long things took to get fixed. Communication was great and everyone was very polite! change would be and there estimate of 45 minutes was exactly how long things took to get fixed. Communication was great and everyone was very polite! More

Bad service, one the deal is closed you aren't worth their time at all. Go to John Eagle or Spring Branch Honda instead. their time at all. Go to John Eagle or Spring Branch Honda instead. More

Excellent service, was in/out for an oil change quickly! Only issue was our request to not put our Ridgeline through the car wash due to recent headlight protection film installation was not followed. Only issue was our request to not put our Ridgeline through the car wash due to recent headlight protection film installation was not followed. More

They were professional and courteous. Answered all of my questions in a clear and kind way. questions in a clear and kind way. More

I bought a brand new Honda Minivan in 2014 from this place. No issues, was a smooth transaction, everything good.... until today. I got the lifetime oil changes for "free" (included in the cost of my place. No issues, was a smooth transaction, everything good.... until today. I got the lifetime oil changes for "free" (included in the cost of my car). This is the only place we have used for the life of the vehicle. Today we go to make an oil change appointment because we are going on a trip in a few weeks. We are told that the company who paid for that deal is no longer paying (since June 2021) so they will give us a reduced rate for the oil change, but its not free..... How about no. How about I never buy a car from this dealership again and not recommend anyone else do so. Don't offer "lifetime" deals if you can't honor them. And new management shouldn't buy out an existing company if they can't honor the previous deals made without repercussions from existing customers. I love Honda, but when it comes time to get a new one, I'll find the highest rated dealership in Houston and go there. More

Agreed to a price of $4,000 over MSRP, and then they wanted to add another $800. Totally dishonest dealership that treats customers like idiots. They do not value customer loyalty, only squeezing custom wanted to add another $800. Totally dishonest dealership that treats customers like idiots. They do not value customer loyalty, only squeezing customers. Avoid at all cost - better to drive 500 mlles and find an honest dealer. More

I was very disappointed to learn today that Honda Cars of Katy is no longer offering the free lifetime oil change because of new management. What a poor business decision! I certainly won’t be purchasing a Katy is no longer offering the free lifetime oil change because of new management. What a poor business decision! I certainly won’t be purchasing any other Hondas from this dealership and I’ve been an owner of 8 Hondas. Does anyone know if a class action lawsuit has already been filed? More

Bought my car in October of 2019. When purchasing I had the option to pay extra for oil changes paid for 6 years or 60,000 miles whichever came first. For as much driving as I did it made sense at the time the option to pay extra for oil changes paid for 6 years or 60,000 miles whichever came first. For as much driving as I did it made sense at the time to get it. Now even though I got an oil change for free in June I am being told I have to pay and it was an agreement with the company before. I understand things change but with all the issues I have had this far and it being a brand new car it will probably not only be my first Honda but my last. I was more than patient with the staff and I know it’s not their fault but still sucks when it was something I actually paid for when I purchased the vehicle. More