Honda Cars Of Katy

I went with my best friend to get her a new car, and she already knew what she wanted. When we got there the car sales guy was really informative and professional. He was excellent. After he handed us of already knew what she wanted. When we got there the car sales guy was really informative and professional. He was excellent. After he handed us off to the finance officer, Javier, Jesus Balderas, things went from great to a nightmare. He took advantage of my friend by being deceitful. What I learned from this experience is that I will not be doing business with Honda Cars of Katy and Javier. He is not looking to build relationships with his customers, and making sure that they give a good review to make himself more money by being a morally good person. No, this man is all about what he can take from his customers right then and there. He does not care about building a trusting relationship for customers to come back. I was considering coming back had my friend's experience been great. I witnessed how he lied, and he is completely okay with screwing customers over for a quick buck. I have an almost 20 year old car, and I am on the market to find something more reliable. My brother doesn't have a car, so we were both going to make a trip in soon. They just lost out on two customers, but what does that matter right? You guys have more innocent people to scam. I hope people are reading these reviews before coming in to purchase a car. More

I got a pre-approval from my bank, but my bank was not able to email me any of the information on the spot. My bank told me to have the financing team at the dealership run my credit with them to pull up able to email me any of the information on the spot. My bank told me to have the financing team at the dealership run my credit with them to pull up what my offer is. I always walk into a dealership with a pre-approval, but my bank told me that the finance team could do that for me while I was there. Ok, no problem. I already knew which car I wanted. Test drove it, and went to financing. I came in like an hour before they closed, so I knew everyone was ready to go, including myself. The financing team ran my credit, and the finance manager I worked with was Javier. He told me with my low credit score that I did not qualify anywhere else. I mentioned my bank, but he said that Honda would offer the better rate. Maybe they usually do, but this time this was not the case. Javier told me that I did not have any other options, and that I needed to put down at least $6000 to qualify for the Honda finance loan if I wanted a car that night. Then he questioned me by stating, "Let me guess, you only have half of that (half the down payment he is requesting from me)"? I should have listened to my gut, and realized that he did not have my interest as a customer at heart. He was trying to make a deal, close out, and go home. He even said, "There goes my goal of getting out of here by 10pm." I was an idiot, and did the down payment, signed the loan thinking this is my only option like he said. I thought Javier ran my credit with at least my bank or another bureau to make sure I got a good deal. Nope. I have in recording from not only his colleague, but the New Cars sales manager whom I spoke to the very next night that he did not try to find a better deal. He just pushed Honda financing only. I got an email from my bank with all of my pre-approval information the very next morning, so I went up there hoping they would rectify the situation for me. Malek, another financing officer tried to be helpful, but lied that there was no managers there for me to speak to. Javier finished helping his customer and came out to speak with me and my husband. He told us his hands were tied and gave me some info on how to refinance with a credit union instead. He said none of the managers would be able to help us. We could try to talk to them, but it's not going to do us any good. We found out that there was a manager there unlike what Malek had told us. We spoke to Jose the New Sales Manager, and he was understanding. He agreed that we were not getting the best deal, and that he would do his best to work things out for us. He promised to call me back around noon today, so hopefully he will have good news. After this experience, I have decided to report the company to the Consumer Financial Protection Bureau, Better Business Bureau, TexasDMV, and I also reported them as a scam. I have recordings, my pre-approval letter, and the documents that I signed with them. I have given consent to go to the news and media with my experience and proof. I don't want anyone else to get scammed into having to finance for a higher rate because their financial officer did not do his due diligence to make sure he was taking care of his customers. I don't want someone to make the mistake I made by believing their financial officer when he tells them that the only option was to finance through them. Shame on him for lying. Don't do business with them unless you have no other options, and you are prepared to get screwed over. There are some good people working here, but as a whole. They do not care about their customers. I am making sure everyone I know, including my patients, to be aware of this dealership. They are also not accredited with the Better Business Bureau. That says a lot about this company who has 1 out of 5 stars with the BBB. More

Thank You Jackson for helping us purchase our truck a Chev Colorado ZR2 from Honda Cars of Katy. A shout-out to Elizabeth in finance! Chev Colorado ZR2 from Honda Cars of Katy. A shout-out to Elizabeth in finance! More

Wife and daughter went into look at cars, sales person was rude and disrespectful. Would not waste my time going back... General Manager was not much help either. was rude and disrespectful. Would not waste my time going back... General Manager was not much help either. More

The poor customer service here is the primary reason for this 1 star review. There were other contributing factors, however the lack of respect and low integrity crossed a line. We've owned multiple Honda v this 1 star review. There were other contributing factors, however the lack of respect and low integrity crossed a line. We've owned multiple Honda vehicles over the years and we've always chosen to service them at the dealership. Fortunately we've always been treated well by Sterling McCall and Gilman. We've recently moved to Katy and unfortunately Honda of Katy was closest dealership to us. Looks like we'll be making the extra drive for our Car purchasing and service needs. More

Very unprofessional dealership, they are more worried about their profit margin than actually honoring their word. I was quoted $25,xx on a used Toyota Tacoma earlier last week and confirmed with Dylan S about their profit margin than actually honoring their word. I was quoted $25,xx on a used Toyota Tacoma earlier last week and confirmed with Dylan Schoubroek about the final pricing with fees and it all came out to be around $26,xxx. The morning I was planning to purchase the truck, I checked the website before heading to the dealership and they upped the price an additional $4,500. I contacted Dylan and I was told that they could no longer honor my original quote of $25,xxx. Dylan than forwarded me to Rene Isip to discuss the pricing of the truck and Rene informed me that the original quote was gonna to be honored that day. I live in Galveston so it was about a hour and half drive to the dealership. So when I was about to be there, Rene texted me to inform me that the Tacoma was sold from under him. But then my wife texted them from a different number and was told that the Tacoma was still on the lot and available for sale. So I stuck around the Katy area and noticed that the truck never left the dealership and was never sold. They were wanting to make more profit off the truck rather than honor the quote I was given. They are not looking out for us consumer, they are more worried about their pockets. DO NOT SHOP HERE. More

I showed up this morning for my complimentary oil change and was told they no longer honor them because they were bought out by a different company. I would need to pay $80. I was never notified of this ch and was told they no longer honor them because they were bought out by a different company. I would need to pay $80. I was never notified of this change. Ridiculous! More

The finance department is not transparent and will add unnecessary charges to your overall vehicle purchase sale - 1/2 of the add ons are non cancellable and it’s only been 2 weeks. Lost a 4 time car buye unnecessary charges to your overall vehicle purchase sale - 1/2 of the add ons are non cancellable and it’s only been 2 weeks. Lost a 4 time car buyer from this same dealer for a couple thousand dollars. Not a way to take care of customers. More

My family has purchased a few vehicles from this dealership in the past. The sales staff is friend, but beware of the financing department. They will promise you everything and anything, but then at dealership in the past. The sales staff is friend, but beware of the financing department. They will promise you everything and anything, but then attempt to tack on additional items/warranties/etc., and stop being as friendly if you decline. In particular one of their sales managers named Musa. Also, once you stop buying from them and buy a different brand of vehicle from a another dealership the friendliness stops, as well as the customer service. They do not return calls, or respond to emails for weeks! If you're owed a refund for any extended warranties or gap insurance once you sell a vehicle purchased from them, they will NOT help you at all with the process, unlike every other dealership where I have purchased vehicles from in the past. In our last experience with them, the paperwork was signed and turned in to them as requested, and we waited 6-7 weeks before they even bothered to notify us that they no longer do it for previous customers and you're on your own to file and get any refunds owed to you. After several calls with Honda Financial we were informed that the dealership itself needed to cut a check and send us the refund for the unused part of the extended warranty, yet 2.5 months later still nothing, and as usual they're not retuning our calls. This is not just bad customer service, this is basically theft. I do not recommend for anyone to do business with this dealership. More

They will scam you by damaging your car during any service and then later deny their mistakes and ask you to pay to fix it. Stay away from this fraud dealership. service and then later deny their mistakes and ask you to pay to fix it. Stay away from this fraud dealership. More