Honda Cars of Rock Hill

In the ten years I have been dealing with this dealership, this is the first time I was ever disappointed. I called to setup an appointment for a repair and when I arrived the part had not been o dealership, this is the first time I was ever disappointed. I called to setup an appointment for a repair and when I arrived the part had not been ordered. On the second visit, a scheduled repair, the part had not been received yet. Finally, Connie called me when the part was in hand and we set up another appointment. The repair was made in a very timely manner and all involved were extremely gracious. I was compensated for my inconvenience and left, once again, a satisfied customer. More

Outstanding parts, sales and service departments. The men and women at Honda Cars of Rock Hill are customer oriented and friendly. I am always impress with the quality of service I receive when I visit men and women at Honda Cars of Rock Hill are customer oriented and friendly. I am always impress with the quality of service I receive when I visit there. More

Connie is great! Always so friendly and honest. I feel like I never have to worry whenever I drop my car off at the service department. Best dealership I've ever dealt with! like I never have to worry whenever I drop my car off at the service department. Best dealership I've ever dealt with! More

I have delt with this dealership since I have owned my Honda (since 2002). The service representatives, the ladies that handle payments, just everyone there has always been very professional but also very Honda (since 2002). The service representatives, the ladies that handle payments, just everyone there has always been very professional but also very kind and helpful. I have never spoken to anyone that has not had a smile on their face. This dealership is number 1 in my book and always will be and I won't take my car anywhere else. More

This dealership has been great.. But I wonder why the tech didn't catch this when he did previous front end repairs.. Also you guys complete scheduled service on my car but the check sheets have never in tech didn't catch this when he did previous front end repairs.. Also you guys complete scheduled service on my car but the check sheets have never informed me that I needed brake pads or rotors.. More

I WAS ON MY WAY TO THE BEACH ON A FRIDAY AFTERNOON WHEN A SERVICE LIGHT CAME ON AND I CALLED ROCK HILL HONDA AND SPOKE WITH CHRIS RICE. HE TOLD ME TO COME ON IN BUT THEY WERE BACKED UP. IT WAS 4:00 PM ON A F SERVICE LIGHT CAME ON AND I CALLED ROCK HILL HONDA AND SPOKE WITH CHRIS RICE. HE TOLD ME TO COME ON IN BUT THEY WERE BACKED UP. IT WAS 4:00 PM ON A FRIDAY AFTERNOON. MY CAR WAS REPAIRED AND I WAS OUT OF THERE IN A LITTLE OVER AN HOUR. I WAS AMAZED THAT MY REPAIR WAS MADE SO QUICKLY. THE PRICE WAS VERY GOOD ALSO. I'VE HAD THREE HONDAS AND HAVE BEEN GOING TO ROCK HILL HONDA FOR ABOUT 11 YEARS. THEY HAVE THE MOST OUTSTANDING SERVICE DEPARTMENT I'VE EVER BEEN TO. THE EMPLOYES ARE FRIENDLY AND ALWAYS SMILING. KEEP UP THE GOOD WORK. THANKS, FOR THE GOOD AND SPEEDY SERVICE. SHIRLEY HAWKS More

I went out to garage this morning and our 08 Pilot would not start, It appeared the battery had died. This was a Saturday morning at about 11:30. I called Honda Cars of RH and spoke to Chris. He reminded me not start, It appeared the battery had died. This was a Saturday morning at about 11:30. I called Honda Cars of RH and spoke to Chris. He reminded me I had the Hendrick protection plan, (I forgot I had it)and to call the 800 # and they would get me a jump start. I called and less than 30 minutes later the service man arrived and got the Honda started. I took it to the dealership and Colby had a new battery installed and I was on my way in less the 45 minutes. I feel this dealer is the best for both sales and service that I have ever delt with. I especially appreciate that they never try sell me stuff I do not need. Their prices are very fair and their work is top notch. More

After having my car in the shop for three days a month ago to have the computer, a harness and something else replaced, when my seat belt did not work I had had it. I drove into the Honda Cars service are ago to have the computer, a harness and something else replaced, when my seat belt did not work I had had it. I drove into the Honda Cars service area around 5:15 on Wednesday 7/20 because as you are aware it is against the law to drive without wearing a seat belt in SC. I was immediately greeted by David Chaussard and explained that my seat belt was locked and would not engage. My car was taken back to the service bay and it was found the locking mechanism (I think) wasn't working. Mr Chaussard came to the waiting room and explained the part would need to be ordered and I was given the opporitunity to get a rental car. Well, due to the extensive repairs to my car earlier, as mentioned before, I was very upset. I did tell Mr Chaussard I realized it wasn't his fault but there were cars on the lot and to take a mechanism from one of them. He went to see if this was a possiblity and came to tell me they were checking for a match. One was found and installed. When I was leaving I noticed the air bag error light was on. Mr Chaussard found one of the gentlemen who had worked on my car, who was already on his way home, and called him back to check into this. It appeared the air bag was not plugged back in (agian I think this was the situation) when the seat belt panel was reinstalled. This was fixed right then. I even received a follow up call from Mr Chaussard on Thursday. Mr Chaussard and this gentleman (please get his name from Mr C) were very patient with an irrate customer (me) and deserve recognition for going beyond the call of duty. More

I have been a "loyal" customer for many years. I have worked with Chris Rice, Connie Underwood and Colby Simpson. These three employees are always at the top of their profession. They all take t I have worked with Chris Rice, Connie Underwood and Colby Simpson. These three employees are always at the top of their profession. They all take the time to listen to any issue at hand and always find a way to go over and beyond finding a solution. You are truly fortunate to have them on your team. I recently experienced a very unfortunate incident while having my car serviced. My windshield was broken by accident during a routine service two days prior of leaving for a two week vacation. The windshield was not at all an issue with me. Accidents happen and I totally understood. No problem, Honda had another full day to have the windshield repaired and I had no worries. The problem I had was the amount of time I was left sitting in the waiting area because no one wanted to come tell me my windshield was broken during a routine oil change. I explained to the employee I was working with that particular day that I work on commission and I wish he would have taken the time to update me. I had to reschedule appointments from that day to the next because of the length of time I was left sitting. I further asked if I could have a rental car the next day as they would need my car and I had booked my day solid with my appointments that I had to reschedule. I was assured that would be “no problem”. I told this employee that I would be there at 10:00 a.m. to drop my van and pick up the rental. “Not a problem.” The next morning I called your employee and told him I was on my way to “please” have the rental waiting as I had appointments I had to be at. Once again, “no problem”. Upon arriving shortly after 10:00 a.m. there was no rental. Now there is a “problem”. I rescheduled a half of day of appointments from the prior day along with my appointments already scheduled for this day. Now I had to call folks from your waiting area once again to tell them I would be late or have to reschedule. The employee I was working with at that time did not take the time to hear a word I was telling him. He cost me a full day of work (I work on commission) and a lot of family grief as we ended up leaving over three hours late for vacation and inconvenienced other family members we were to meet up with later that evening. To make matters even worse, the rental car I was provided smelled so badly that I had to ride with the window down and a/c blasting. I didn’t have time to request a different car as I was “late” once again. Needless to say I was very upset now. My windshield had been broken, I was left sitting in the waiting area with no explanation, I lost a day of work, I was given a smelly car, because there was no rental waiting on me when I arrived, my entire day ran behind schedule and my family was furious to say the least with me because I did not have my van back yet… As you can understand, enough was enough! I contacted Chris Rice and Connie Underwood, which I should have done from the very beginning and I am sure things would have been handled much differently... Chris and Connie both stepped up to the plate. They both "listen" to what I was saying and got me on the road...even though it was 3 hours late. They are both gracious and professional. I have referred family and friends to them and will continue to do so. I have learned my lesson. I will deal with Chris, Connie or Colby in the future. I truly appreciate all they do. These three are the best in their profession and you are very lucky to have them represent you. More

I am a long time customer of Honda Cars of Rock Hill - when I was buying my recent vehicle I considered a different make but the way I am treated and particularly the service department kept me at Honda C when I was buying my recent vehicle I considered a different make but the way I am treated and particularly the service department kept me at Honda Cars of Rock Hill. I did my research on line for serivce departments in other dealerships: Toyota and Nissan in particular had F's with the BBB. I will probably stay with this dealership as long as I am alive. More