Honda City Chicago

After the Sale My overall buying experience was excellent, it was after the sale I had problems. I brought a used vehicle, an excellent the car that had 3 issues tha My overall buying experience was excellent, it was after the sale I had problems. I brought a used vehicle, an excellent the car that had 3 issues that were not resolve to my satisfaction. Two of them were minor problems that I took care of, the third has not been resolved and probably will not be. I believe the dealership could have taken care of the problems with ease, but because it was a used vehicle and I had accepted delivery, they deferred two of the problems to my extended warranty, one which will cost me $100.00 deductible (the one that will probably not be resolve)and the third I have to go to the DMV to replace the front license place that the porter claims he left in the car. Overall the car was priced competitively, my salesman Zak Khan was professional, and the deal was closed to my satisfaction. It was after the sale that I was disappointed. More

Best car buying experience ever We have bought mnany cars over the years - mostly Hondas. This was our first purchase from Honda City, and we will definitely go back to them when we We have bought mnany cars over the years - mostly Hondas. This was our first purchase from Honda City, and we will definitely go back to them when we buy our next Honda. Easily the smoothest and most hassle-free car purchase we've ever done. They had the model and color we wanted, and didn't try to sell else something we didn't want.. We reached a deal quickly and painlessly, and the paperwork and delivery werehandled professionally and efficiently. Great experience - thanks Casey and team. More

Buyer's Remorse to the max I just bought my mum a brand new Honda CR-V from their dealership and we're getting buyer's remorse to the point that we can't even enjoy the new car I just bought my mum a brand new Honda CR-V from their dealership and we're getting buyer's remorse to the point that we can't even enjoy the new car we bought. They made our experience a nightmare by lying to us (i.e. low-balling us by telling us one price in writing and then going back on it once we were in the dealer). And then they threw a scene at the dealer when we wanted to think about their offer and see other dealers! The process took so long (approx.5 hours). If it weren't for the fact that they (slightly had a better deal than all the others) I would have walked right out. I still wish I walked out and payed the extra price at the Continental Honda dealer that was at least honest with us and did their best to work with us. And if it weren't for the fact the car losses so much value just driving off the lot, I'd return it now...what can you do, you live and you learn right? More

Internet deals not honored My experience indicates this dealer misrepresents internet quotes to get you in the door, then lowers the boom once you're in the door. The saga be My experience indicates this dealer misrepresents internet quotes to get you in the door, then lowers the boom once you're in the door. The saga began when I used TRUECar to secure price quotes from multiple dealers. I selected Honda City because they quoted what appeared to be the lowest price for my vehicle. The internet manager called me to indicate he saw the quote go through and then advised that the actual price was actually lower than the TRUECar quote. We went over the details and he confirmed the details of that price. Later on, I called him back ane we went over everything again: the exact model, options, color, on-hand quantity and of course price. I also confirmed that the car had not suffered any damage from recent hail storms. Check, check and check. He confirmed everything. That activity took place on a Saturday afternoon, too late to get there that day, but he confirmed the quoted price would be good through close of business on Monday. So I take Monday morning off and drive up to Honda City. I meet the internet sales manager and he hands me off to a floor salesman who gets the car ready for a test drive, and so far all is well. We start the paperwork process, he starts filling out various forms and eventually comes back with the paperwork with the purchase price. I notice immediately that the price is not right. They had taken my Saturday price and added an $830 destination charge to it. They also added $1,995 for a "performance package" (door edge guards, pin stripe, free car washes, whatever). I point out to the salesman that, no, I had confirmed with the internet manager that his price included everything except sales tax and license, and that the car I had specified included was not supposed to have any other options. The salesman runs back and forth a few times with his manager and eventually agrees that I don't have to take the performance package. But the destination charge, that has to stay. I show my papers from TRUECar and explain that I had confirmed the price with the internet manager, but to no avail. When I threaten to leave, the sales manager comes in. He proceeds to explain to me that every car has a destination charge, that it has to be paid and that they add it to every car. Of course I know this, but he never even pretended to listen to my explanation that the price I was working from already included the destination charge, nor that I had confirmed that fact with his internet manager. There was more pointless discussion, as the sales manager kept insisting I was wrong, that I didn't understand how car prices work, etc. I told him that when someone offers a price to lure me to his place of business and then reneges on that price, that's a scam. He pretended to be insulted by that characterization and then said if I think I know more than he does about car pricing, then good luck to me. Well he had me there. I have to concede his knowledge of double counting and undisclosed add-ons is rather exceptional. Too bad he can't claim the same when it comes to honoring a deal. So, beware the internet quote from Honda City, which my experience suggests will change dramatically between your desktop and this dealership. In my case, the addition of a second $830 destination charge and the $1,995 Jerry Lundegaard Trucoat special raised my quoted price by a whopping $2,825. Had I known that was the price Honda City wanted, I would never have made the trip. I don't begrudge them selling cars for whatever they can get, but when they lure internet shoppers with false quotes and then try to bamboozle them once at the dealership, that I find disreputable and dishonest. I never liked the drama and subterfuge that comes from new car buying, that’s why I went shopping on the internet in the first place. Unfortunately, some dealers just can't seem to resist the temptation to sweeten their end of what was supposed to be a done deal. There are many very good Honda dealerships in the greater Chicago area, but based on my experience, Honda City is not among them. I ended up buying the car I wanted at one fo the good guys. It was equipped as promised and at a price almost as good as the one Honda City weasled out of. At that point, I was more than happy to pay a premium to avoid doing business with this outfit. More

TERRIBLE EXPERIENCE. SCREAMING SALES WOMAN GO HERE IF YOU WOULD LIKE A MIDDLE AGED MEDIOCRE SALES WOMAN SCREAMING AT YOU!!! If I could give this place zero stars I WOULD!!!! Went back and forth GO HERE IF YOU WOULD LIKE A MIDDLE AGED MEDIOCRE SALES WOMAN SCREAMING AT YOU!!! If I could give this place zero stars I WOULD!!!! Went back and forth on emails that seemed professional and courteous little did I know this place is a nightmare. As soon as I walked in I was greeted and sat down by Elena I explained to her what I was looking for and for every question I answered I was asked WHY. EVERY OTHER QUESTION WAS WHY. THEN SHE REFUSED TO SHOW ME THE CAR I WAS EMAILING ABOUT. ONCE SHE FINALLY SHOWED ME SOMETHING I WAS INTERESTED IN THIS MIDDLE AGED WOMAN "ELENA" STARTS YELLING AND CREAMING AT ME IN THE MIDDLE OF THE DIRTY SHOWROOM. HOW EMBARRASSING!!! SHE GAVE ME NO ROOM TO NEGOTIATE AND SHE SHOULD NOT BE IN CUSTOMER SERVICE. GO TO HONDA ON GRAND INSTEAD. GREAT CUSTOMER SERVICE I WAS SHOWED THE VEHICLE I WAS LOOKING FOR WITHOUT BEING QUESTIONED WHY I LIKED IT. THE SALES PERSON VEER WAS VERY HELPFUL FINDING A CAR I LIKED FOR A PRICE I COULD AFFORD. More

Thanks Jesse Was looking to purchase a vehicle and JESSE gave me the best options possible. I have a budget and could not afford anything else, the knowledge he ha Was looking to purchase a vehicle and JESSE gave me the best options possible. I have a budget and could not afford anything else, the knowledge he had on his inventory as well as the financing options Honda City has to offer wad the best. All I can say is Thank You Jesse and Honda City Chicago More

understandable I explained to Zak what I wanted & what i could afford and he worked within my perimeters and even found my favorite color! It was a great experience I explained to Zak what I wanted & what i could afford and he worked within my perimeters and even found my favorite color! It was a great experience and they even helped me clean out my old car. More

Awesome experience! My family and I recently bought a Kia Sorento from this place and they were very helpful. Jesse was the most helpful and friendly sales person we ever My family and I recently bought a Kia Sorento from this place and they were very helpful. Jesse was the most helpful and friendly sales person we ever dealt with. Him and the manager got us the best deal. Very pleased with the customer service!. More

Easy experience After having done extensive research on the car I wanted, I was looking for someone to meet my price. Honda City agreed to that and I didn't feel l After having done extensive research on the car I wanted, I was looking for someone to meet my price. Honda City agreed to that and I didn't feel like they were trying to upsell me or talk me into anything else. A week after buying the car- we had a tire issue- bolt in the tire and when I brought it in- Casey was really great about getting it fixed for me immediately. I would recommend this dealership More

Contacted owner. I did contact the owner of Honda City in Chicago, the situation was immediately corrected. He was professional and genuinely a very, very nice guy. I did contact the owner of Honda City in Chicago, the situation was immediately corrected. He was professional and genuinely a very, very nice guy. More