Honda City Chicago

My experience shopping for a used car at Honda City wasn't terrible, but it also wasn't great. I made an inquiry and an appointment online. When I entered the used car dealership (which is across the s wasn't terrible, but it also wasn't great. I made an inquiry and an appointment online. When I entered the used car dealership (which is across the street from the new car showroom), I was helped by someone whose name I never learned. He took a while looking up the car I was there to test drive and it seemed like nobody was expecting me even though I had made an appointment and gotten multiple follow-up emails about it, including one less than an hour before my appointment time. He eventually found the car and pulled it out for me, and I was able to inspect the car and go for a test drive, which all went smoothly. I actually liked the car a lot, but I had been to another dealership earlier in the day with far superior customer service. I liked both cars equally but ended up going with the other one primarily because I didn't feel like Honda City really cared about my experience as a customer or even really about making a sale. I can't help but wonder if the experience of shopping for a new car at Honda City is significantly more positive. Overall, I wouldn't recommend against going here, but just know going in not to expect a lot of enthusiasm from the salespeople. On the plus side, that also means they weren't pushy and were happy to let me walk out the door. More

VERY VERY SHADY DEALERSHIP TO DO BUSINESS WITH. I AM WARNING ANYONE WHO HAS BOUGHT A CAR OR LOOKING TO PURCHASE ONE FROM HERE AS DO NOT FALL FOR THEIR "SMOOTH" PROCESS. I bought a honda civic which I fo WARNING ANYONE WHO HAS BOUGHT A CAR OR LOOKING TO PURCHASE ONE FROM HERE AS DO NOT FALL FOR THEIR "SMOOTH" PROCESS. I bought a honda civic which I found out that the selling price was $2000 higher than the moroney sticker that was not in the vehicle after we left. A year and a half later, we saw that they took complete advantage of us and added warranties that cost over $4500 of bs that is already covered by the manufacturer for 3 years on bumper to bumper problems. We have gone here 5 different times and each time they refuse to cancel the OPTIONAL WARRANTIES THAT CAN BE CANCELLED AT ANY TIME. We are talking with the attorney general office of illinois as this is how pathetic this dealership is as we already bought a different car and had the odometer statement and they still refused which we know is illegal and we will do everything we can to let the internet know about this unbelievable practice this store does. More

Wanted to look at a used car Contacted the dealership via email twice then called to setup a test drive. Was told the care was there. When we arrived, was told the car was not t Contacted the dealership via email twice then called to setup a test drive. Was told the care was there. When we arrived, was told the car was not there. The manager and the salesman didn't even get up to greet us. VERY UNPROFESSIONAL DO NOT RECOMMEND THIS DEALERSHIP nor the Honda City electronic mail!!! More

Lucio did not keep his word We bought our first brand new car from a salesman by the name of Lucio he promised us a 1st time free oil change but when it came to that date he no l We bought our first brand new car from a salesman by the name of Lucio he promised us a 1st time free oil change but when it came to that date he no longer remembers. So please avoid buying from him he will make he cannot fulfill!! More

New Car I just purchased a Honda CRV at the Pulaski location & Mike was Amazing along with the staff. They were all very Professional & Efficient & made me fe I just purchased a Honda CRV at the Pulaski location & Mike was Amazing along with the staff. They were all very Professional & Efficient & made me feel like I was a relative. I would recommend this dealership to everyone. 😉 More

Happy Client Eduardo Ocampo our sales person is such a nice guy and very professional. Eduardo helped us through the deal we were looking for and now we got us a b Eduardo Ocampo our sales person is such a nice guy and very professional. Eduardo helped us through the deal we were looking for and now we got us a brand new car we were looking for😊😊. Would recommend honda city at Pulaski to everyone. More

windshield wiper defect After buying a Honda FIT I discovered a defect in the windshield wiper. Mike Siddiq was extremely helpful in helping me resolve this as were all inv After buying a Honda FIT I discovered a defect in the windshield wiper. Mike Siddiq was extremely helpful in helping me resolve this as were all involved in the service department. Honest, friendly and very accommodating. Definitely worth the drive to the city to deal with such kind, honest and hard working people! More

Very pleased with the customer service we received. They listened to our needs and worked with us in our price range. Any question or concern we had they were qu with the customer service we received. They listened to our needs and worked with us in our price range. Any question or concern we had they were quick to get a response to us . It was a pleasure to work with Mike Siddiqui, Carolina Waluszko, Jerry Mutz. More