Honda City Chicago

Went there on Saturday to test drive a vehicle that was priced fairly on the Internet. We started negotiations with the salesman who then went to see his manager." Par for the course" . He returned and sai priced fairly on the Internet. We started negotiations with the salesman who then went to see his manager." Par for the course" . He returned and said that the lady manager had increased the price by $1000. I told him that was wrong. How could she do that so he went back into her and returned saying that she removed the $1000 again. He kept going back-and-forth to the manager so finally I went into her office and asked her what the problem was. . She asked me to leave her office as there was a lot of personal information on her desk and she would speak with me shortly. We waited another half an hour with the salesman going to the office and heard glancing over at us and nobody saying anything. Finally, I got upset And walked into the office in front of three Other managers squished into this little office. I told them that I had been to many dealerships in my lifetime, but this one was the scummiest I had ever been to. The manager then asked me if it was fair to sell the vehicle to us while there is a party ahead of us negotiating the vehicle. She then asked me if the salesman had relayed that information to me. I went back to the salesman and asked him why he hadn't informed us that a couple ahead of us were buying the vehicle. He maintained he had no knowledge of another couple buying the vehicle. The whole story came together then. The salesman increased the price by $1000 in an attempt to bypass the first couple for a higher price to us. They played good cop bad cop for over two hours Just holding us there in case the first couple were not approved to finance the vehicle. This is the nastiest experience I have ever had in a deal. Ironically, we visited another dealership close by to test drive another vehicle and I relayed the story to a manager there. He laughed and said he was very aware of the lady manager that was running this place that is called a dealership. Run while you can. ! More

The worst experience ever! got the run around had to go back 3 times. Already purchased car but they never did inspection. Got my own inspection but I was told by Benjamin Alva got the run around had to go back 3 times. Already purchased car but they never did inspection. Got my own inspection but I was told by Benjamin Alvarez I had to get it done there. Ben quote "10/15 minutes tops and will reimburse my gas". Crock of crap. 1 1/2 hr. No gas $ plus receipt from mc Donald's in my car while they were supposedly doing inspection. Never got paper work regarding what they inspected. NEVER GO TO Honda city. They are full of lies . They suck More

Drove 3 hours to look at a van. Pictures online were NOT the actual vehicle on their lot. Be WARNED! The place is extremely shady & deceptive. Pictures online were NOT the actual vehicle on their lot. Be WARNED! The place is extremely shady & deceptive. More

Bait and switch. Rundown dealership with even worse sales tactics. Called to confirm a car was there and ready, it wasn’t, it didn’t exist and they immediately tried Rundown dealership with even worse sales tactics. Called to confirm a car was there and ready, it wasn’t, it didn’t exist and they immediately tried to upsell to next trim. Honda should be embarrassed they allow them to be a dealer. More

Glad I did not waste my time with them. Yes, all the sleezy tricks were attempted but I stuck to my guns. I don't let them go back and forth to their manager. I tell them they have one c Yes, all the sleezy tricks were attempted but I stuck to my guns. I don't let them go back and forth to their manager. I tell them they have one chance and one chance only. They then try to call me over and over. DO NOT PICK UP THE PHONE when they call. Starting at 5K over MSRP is ridiculous. Use this against them and walk out. Do not give them a counteroffer since they have not made you a legit offer. So glad I did not buy from them..... read the reviews....they can't all be wrong. More

It was a bait and switch. And to be honest I sensed it but because of the name of the dealership I went because I would not expect that from them. And to be honest I sensed it but because of the name of the dealership I went because I would not expect that from them. More

Approximately a year ago, I purchased a Honda CR-V from Honda City. My experience with Jesus and his staff was nothing short of exceptional. From the moment I stepped into the dealership, Jesus exhibited Honda City. My experience with Jesus and his staff was nothing short of exceptional. From the moment I stepped into the dealership, Jesus exhibited the highest level of professionalism. He greeted me warmly, attentively listened to my needs, and provided valuable insights without any pressure to make a quick decision. Throughout the process, Jesus was transparent about pricing, financing options, and any promotions or incentives that could benefit me. This transparency instilled trust and confidence in my decision-making. I couldn’t be more delighted with my experience at Honda City, thanks to the outstanding assistance and dedication of Jesus Jauregui. He truly embodies the qualities of a top-notch Sales Manager. As a returning customer, I’m confident that Honda City will continue to be my go-to dealership for all my automotive needs. Please extend my gratitude to Jesus and the entire Honda City team for consistently exceeding my expectations. I look forward to many more years of exceptional service and a continued partnership with your dealership. More

Visiting this dealership left a very sour taste in my mouth after attempting to workout a deal with their team. I sat with Sergio who ran the same old tired car salesman gimmicks. He left my girlfriend a mouth after attempting to workout a deal with their team. I sat with Sergio who ran the same old tired car salesman gimmicks. He left my girlfriend and I waiting multiple times for lengthy periods as he claimed to go “check with the manager”. Each time returning to exclaim what a great deal he had worked out with us all the while the price of the car being marked up several thousand dollars over MSRP. After making a counter offer he asked me to sign a piece of paper that looked very unofficial with a ton of chicken scratch on it , in order for the offer to be proposed to his manager. The document stated at the bottom that it was binding, and that I agreed to buy the car. Overall this dealership made me feel quite uncomfortable and uneasy with the whole experience. One week after visiting with them I was able to locate a dealer whom did not gouge me on added dealer accessories and packages, which he stated was not out there. I’d stay away and not refer anyone to do any business with this team. More

Absolutely unprofessional service, rude and tried to scam me with hidden fees they refused to disclose, do not work with them me with hidden fees they refused to disclose, do not work with them More

The stuff there not helpful and polite and doesn’t care for a customer at all for a customer at all More