Honda City Chicago

Excellent customer service. Pete was with us the entire time (even when we brought in two kids!). He made sure he kept the process moving along as he knew we didn't have a lot of time. The pricing was very time (even when we brought in two kids!). He made sure he kept the process moving along as he knew we didn't have a lot of time. The pricing was very competitive and he gave us a fair trade in amount for our Toyota. Best of all, he helped us really decide which features weren't even necessary, saving us money. Pete was a genuine, honest guy who I would recommend to anyone buying a car. More

I found these guys through TrueCar - I live in MN, but these guys had a great price - Pete gave me a price over the phone and there were no surprises when I went to pick up the car. I would heartily recom these guys had a great price - Pete gave me a price over the phone and there were no surprises when I went to pick up the car. I would heartily recommend them for a new car purchase - do your homework - they are professional to deal with. More

Everyone we dealt with at the dealership was very accommodating. No pressure to sell us things we did not want. All our questions were answered and our purchase and financing were completed in no t accommodating. No pressure to sell us things we did not want. All our questions were answered and our purchase and financing were completed in no time. More

Hello, I normally would not take the time to leave Hello, I normally would not take the time to leave this review, but I stumbled across this website while killing time at work,read a couple of anon Hello, I normally would not take the time to leave this review, but I stumbled across this website while killing time at work,read a couple of anonymous negative reviews, and I had such a great experiemce at Honda City, that I decided to leave them some positive feedback. Number one, one of the ladies that complained clearly went there with preconceived notion about car dealers(and understandably so), but she had no valid complaints against Honda City at all. If she was that unhappy why did she buy the car? I'll tell you why. She got the best price. I feel very comfortable making that statement because I traveled 125 miles each way to buy my Odyssey and Accord there, because they made the best deal and gave me a very fair trade-in value for my two trades. The other person that complained used the words "bait and switch" several times in her complaint, but described no such thing. If you have any clue about whats going on in the world, you know that these guys aren't getting their regular supply of cars, and the demand for that new Odyssey is high. I know this because I wanted a specific EXL Odyssey with the DVD package, and there were literally only 3 available in 5 states. Still, they went and got the vehicle for me, and gave me the same outstanding price.. I would be careful using harsh and borderline libelous words like bait and switch. The internet is written in ink, not pencil, and you cannot legally tell lies on a site like this, especially without having the courage to put your name to it. That makes you either a coward, a liar, or both in my opinion. Anyway, my experience at Honda City was really great. Matt Milla, the General Manager spoke to me initially, and took care of the pricing and made me feel very comfortable. The next day Chad, the guy who handles getting cars from other dealerships called me and said that i could pick up the Odyssey on Saturday at 9:00 a.m., which I did. The sales guy Pete(his nickname is Moose, although I couldn't figure out why) showed us all of the features on the Odyssey, we did our paperwork, and we were on our way home by 10:30. I was so satisfied that I purchased an Accord LX for my daughter less than a month later. I would suggest going right to Matt the GM or Chad or Pete the other managers. They also knew all about finance so there was no up and down and running back and forth. Highest possibe reccomendation. More

It is the ABSOLUTELY WORST dealership I have EVER SEEN. I took my wife's car to get the camber adjusted. The service adviser Juan Aviles "interrogated" me why I visited there and on what ground I think my ca took my wife's car to get the camber adjusted. The service adviser Juan Aviles "interrogated" me why I visited there and on what ground I think my car need camber adjustment. Well, even he was not nice but at least he asked thoroughly, right? I presented their coupon and sign the paperwork. One hour later, he came back and asked me to make payment. Once I paid $80 by credit card he gave me the alignment report clearly showing the camber NEVER BEEN ADJUSTED!!! I immediately complained to his service manager and 2 weeks later someone claim to be the service manager "Ali" called me upon my complaint. "Ali" said it was Juan's fault that he didn't inform me that they cannot adjust camber but he refused to take any action to reimburse my loss. Even more, "Ali" said "it is not making any business sense by telling customer that there are things THEY CANNOT DO" before they charge it. JUST STAY AWAY this dealership, they are not afraid of Best Business Bureau, City of Chicago nor your credit card company. Because they just don't reply any of investigation from any of those. Learn some from my lesson, IF YOU GO THERE YOU WILL BE THE NEXT VICTIM. I am looking for lawyer taking class action against these outrageous scams, if you know someone are doing it or you are interested in doing it, please reply my comment. I have documented all the evidence and if you want to take your chance with this dealer, I advise you do the same. More

As a customer who has done his research, I know what I want, what I should be looking for, what I should keep in mind, and nothing else; especially a dealer full of scams, or more specifically, a salesman want, what I should be looking for, what I should keep in mind, and nothing else; especially a dealer full of scams, or more specifically, a salesman full of scams. I was looking for a pre-owned Accord coupe, and found the "seemingly" right one on Honda's Certified Pre-owned website, and that car happens to be in Honda City Chicago's lot. I wrote them an email for a test drive, received an automated email telling me that the car I'm looking is still in the lot, and they're looking forward to see me there. Of course, what else would a dealer say? So, one afternoon, I drove 45 mins to their location for a test drive. When I got there, Eddy was the one who greeted me. After I stated my purpose, he started telling me that he is not used to working in the used department, he was sent here because his manager told him to, or someone in the used department is absent so he's a substitute. I didn't really pay attention to his statements because I sensed it's a prelude to an upcoming scam. Does it matter what he claims? What salesman would tell a customer that he is not the man for the job? Nonetheless, I want to find out what they have to offer, so I followed to his office. I wasted no time telling him the specific car I was looking for, and asked for the test drive. After all, that was all I went there for. Eddy "seemingly" was busy checking his email for the email I wrote to the dealer, busy walking around asking for the car I was looking for, and busy looking in their inventory for the car. He was in and out of the office, mostly out, talking to his fellow salesmen and mechanics. After an hour of sitting in his office, with Eddy leaving me alone and walking around, with me NOT TEST DRIVING, he came back to me and told me that the car I was looking for was sold like 500 cars ago. Wait... WHAT??!! It took you an hour to do that?? One hour? Does my time mean nothing to you?? Don't you renew any online information? After trading my time for a disappointing piece of news, Eddy asked me to go to the lot with him and told me that he has "a lot to offer" Okay I went with him, not because I was in the mood to window shop for a car, it's merely because I want to see if there are any potentially missed good deals that I might have missed while looking online. While walking in the lot, I told him my price range, and I told him specifically, "I'm only looking for coupes, Accord coupes. Civic coupes? Eh, maybe." And the following 30 minutes was the only 30 minutes I felt Eddy was being a competent salesman. Did he find the one car I was looking for? NO. Was he zealous about finding any irrelevant deals to make with me? ABSOLUTELY YES. He showed me two Accord sedans (not coupes), one BMW coupe (hey, I was looking for Hondas), and one Accord coupe that was way over my price range. Did his behavior help? I know I don't have to answer this for you. I left right after the also disappointing lot-walking, and I know that I will NEVER go back again. They are not the only Honda dealer in the world. If you can afford to lose a potential customer, then as a potential customer, I felt very fortunate that I got away with many more potential disappointments that I would get from Honda City. If you are a customer who has a mind set on a specific car, I STRONGLY advise you to double-check if the car you're looking for is actually in the lot before you head out for a test drive. Unless you like the feeling of being lured over and got nothing you're looking for. And when you get there, stick with your criteria and don't stray off. Be solid about what you're looking for. I do not recommend this dealer to anyone else, and I do not wish to go back there again. I felt deceived, getting cheated on, and disrespected. All those 1 points are from the bottom of my heart. If there are any lower ratings, I would definitely go as low as I can. More

To put it very simply, I called the dealer to ask for their best price on a specific new vehicle I was looking to buy. They gave me the second best price out of 13 dealers I contacted that day. The bes their best price on a specific new vehicle I was looking to buy. They gave me the second best price out of 13 dealers I contacted that day. The best price was from a dealer that wouldn't have the car on the lot for another week, so I chose to go to Honda City. Before I left my house, the salesperson emailed me an exact breakdown of the price, including the out the door price. I told him I would be printing out the email and bringing it with me, which I did. When I arrived, I inspected the car and drove it. It was perfect, with just 6 miles on the odometer. When we sat down at the desk, he presented me a price which was hundreds of dollars more then our agreed upon price. I held up the paper with the price he showed me and he said he was looking at an old price sheet and he was so sorry for his mistake. I reminded him that we actually spoke three times on the phone and he confirmed the price each time. I stood up to leave and the manager chimed in that I was crazy if I thought they would sell me a car for that price. I said, "Don't you honor the price your salesman gave me in writing?" and he actually said, "Absolutely not." He then taunted me as I left, "If you can get a dealer to sell you a car for that price, good luck to you." Five hours later, Schaumburg Honda sold me the same exact car for the same exact price I was quoted by Honda City. Originally, Schaumburg Honda was $100 more, but I told him I had just been lied to by Honda City and that if he gave me the same price, I'd come buy the car now. (They were the next closest on price of the dealers who had the car on the lot.) I had my new car that night. I would never trust Honda City again. More

I wanted to be really mean in my review at first, but later I realized that it is not about how much I hate Honda City but it is about helping you guys to avoid these criminals. I bought my car from the later I realized that it is not about how much I hate Honda City but it is about helping you guys to avoid these criminals. I bought my car from the used cars department but later I had a horrible experience to deal with Matt Milla – the general manager who turned out to be the biggest liar of all. So with such general manager you can imagine how the new cars department is also doing. There is my story: I bought my Honda Crv 2007 this April (for almost $ 20 000). Yeah, it happened to me exactly what everybody else is saying. The car that I saw online was marked as certified but it actually wasn’t and also the price online was with $ 850 less than the actual price and nobody tells you that till you almost sign the papers. But that’s just the beginning. So after the test drive I took a really nice look at the car inside and outside and then I noticed that the front left light and the left side of the front bumper were loose. I was ready to walk away but Liz D. (my salesman who was extremely incompetent) stopped me and told me that they can fix this before we even finish with the paperwork. Now is the moment to say that I was looking for this exact color and features in the car for long time and that was the first car that had everything I wanted. And because the loose light and bumper didn’t seem so big problem I decided to buy it. It took us around couple hours to finish all the paperwork and in this moment they were fixing the car. When everything was done and I went to take the car I noticed that the light and bumper are still the same loose. When I asked Liz what is going on she didn’t know of course (although she went to see how they are fixing the car when I was finishing the papers with Pat Dazzo). In that moment the manager of the used cars Jesus Roman (known as Jessy) showed up and told me that they need some plastic pins to secure the light and the bumper – it will take no more than couple hours, but they can’t make it now because they didn’t have those pins. So he suggested to come after few days to fix it and if they can’t fix it in the same day he will give me another car to drive until they fix mine. Well everything sounded pretty good so far. I was calm because we even put it on a paper that says that they own me to fix that light and bumper. I’m really busy during the week, so I brought the car next Saturday. It is a really long story here ‘cause I spend 2 hours there and J. Roman and the service manager Sanny were playing with me like a fool sending me to speak with the one and then with the other one and then back and forth and then they just sent me home telling me that they are really busy now and to come next week. It took me 5 hour all together with the driving that day for absolutely nothing. These people were rude and didn’t care about me at all. They were talking Spanish on the phone to each other when I was there, so I didn’t understand how there are planning to trick me. So I came back after a week and left the car for repair. They didn’t give me another car!!! What they did is they lied to me that the car will be done in couple days. At this moment I was already angry on these people playing me around but wanted the car to be done so I decided I could wait couple more days. It took 3 weeks, that’s right, 21 days for those liars to finish my car. Every time when I called they told me different story. After the first week they told me that the car is ready and have to dry because they painted the bumper. I was just ready to go and take it when they told me that actually the car is not ready because they are waiting for some parts. Jessy Roman was in control of everything. Whatever lie they told me, they got it from him, because he was the only one that knew what is happening with my car. And I couldn’t talk with him because every time he was with a customer or out of the office!?!?!?!?! Just great management!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111 However at the end of the third week I went to take my car. Liz D said that it is ready and looks beautiful. So you can imagine how devastated I was when I saw the car and nothing, absolutely nothing was done. The light was the same loose, the bumper was the same loose, nothing was painted and there was not even one new part installed. I was so so so mad. The explanation of Jessy Roman was “The car was in the body shop, it is not going back there. Have a good day”. He didn’t care that I had a paper where it says that they own to fix my car. I wanted to talk with the general manager Matt Milla that day but he was gone already. Next week I tried to speak with him on the phone, but he never picked up. So I went there again, found him in the office and finally talked with him. He saw that the car was not repaired and told me to take it to any body shop to fix it and he will pay the bill. I showed him an estimate for around $ 1000 that I took from other Honda dealer just few days ago. He said “OK, take it there to fix it and I’ll pay”. I took the car and the guys fixed it for one day. The guys from the body shop and I were trying to call Matt Milla one whole week. This guy just disappeared like a ghost. I had to pay the car myself because this was the only way to take it from the shop and I went directly to Honda City. When I got there I found Matt Mill sitting and doing nothing. So it is not that he is so busy, he just didn’t want to answer the phone. He was rude and after little talk he said that he heard all my messages and that he wrote the check and sent it yesterday. I knew that was bullshit and there was no check, but when I asked him to write me another one so I can take it with me now, he said that the person that writes the checks is not there, but not to worry because the first check should come today or tomorrow. I absolutely knew that this guy is playing me. That day I realized that this Honda dealership is nothing but scam and criminals. You probably already know that today, a month after everything, I’m still waiting for that check, because there was no check at first place. You can see that Honda City is just a bunch of criminals that want to take your money and after that they treat you like a trash. They don’t care about their own promises and lie to your face. These people have to be out of this business. They destroy the good name of Honda. We all customers work too hard for our money and none of us deserve to be treated and played the way they did to me. I’ll never do business with these people again and I suggest you stay away from them too!!!!! I didn’t give up. Nobody cheated on me so bad till now, so I’ll keep fighting until they get what they deserve. I’ve read some of you guys were in a similar situation and the owners of the Honda City helped you. So my next step is to try to talk with these guys. If this go wrong I’m all prepared for the court. I have all the papers, pictures and other evidence to prove that this dealership is nothing but professional criminals. More