I leased a car here, and bought a car here. The first time I visited, I got an amazing deal on the lease with no hassle. The sales woman was magnificent and gave me a very fair deal.
The next time I came back to buy a car for my wife, I got a very good deal on a “left over” Civic. The finance guy talked me into an alarm that he told me would cost about $250. I did not want an alarm to begin with, but thought “at $250, why not?” He told me what the “lowest” interest rate I could receive was and what my monthly payments would be. I wrote everything down to be sure I remembered everything correctly. A few days later, I picked up my Civic and signed the paperwork. I saw the monthly payments were the same, so I assumed everything was fine.
When I got home, I realized that I was charged $800 for the alarm. When I called the finance person to get an explanation, I was yelled at and told that he gave me the same monthly payment and he did not understand what that big deal was. What happened is that when I came in, he lied about the lowest interest rate that I could receive was. He actually gave me a higher rate. Later on, he jacked up the price of the car and lowered the interest rate to obtain the same monthly payment.
I was angry and wrote an e-mail to the dealership, they never responded. Like a jerk, I decided to give up and not pursue this issue any more. This was a few years ago, and I am still upset that I did not follow through.
The next time I buy a new car, I am going to see if they can fax or e-mail me the contract so that I can review it thoroughly before I sign it.
My advice: Try to get the contract to take home, or ask the dealer to send it to you before you coe in and sign. If the dealer won’t send you a contract ahead of time, PLEASE READ IT VERY CAREFULLY FROM FRONT TO BACK. The finance guy pressured us into signing the agreement quickly. DO NOT FALL FOR THIS! Spend the 10-20 minutes it takes to go through the whole thing. I lost $550 because I did not spend 10- 20 minutes reading the contract.
One additional story about their service center: My Father recently brought his 2008 Honda Accord in for maintenance and he was told that he needed an oil change. The owner’s manual clearly stated that under the most conservative schedule he was not due for another oil change for 3,000 miles. The guy had the nerve to tell my father that he “can’t believe everything he reads in the manual”. My father is a pretty bright guy, so he said “good day” and walked out.