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Honda Gallery - Service Center

4.1

51 Lifetime Service Reviews

88-98 Walkers Brook Drive, Reading, Massachusetts 01867

50 Reviews of Honda Gallery - Service Center

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September 21, 2018

"Replacement Key Case"

- Honda

I called and spoke with Christine regarding problems with my key. I was given an appointment within an hour and a half. Upon arrival was greeted by Chuck Shaw who is always professional and courteous. Was taken directly to the parts department and introduced to the employee, Chuck, who quickly repaired my key case. All employees were pleasant and professional. This is the type of sercice I have recieved from Honda Gallery since I purchased my car. Great group of staff. Thanks.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christine Gallella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chuck Shaw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Parts department Employee who so quickly repaired by key case. Can't remember his name.
September 21, 2018

"Happy customer"

- CRoss

The best thing about my CRV is that it doesn't require much service! The people at Honda Gallery are very welcoming, efficient, explain the service well, and get the job done. I was especially thrilled to see that Christine G. has joined your team, as I had appreciated many years of connection to/great service from her at my previous car dealer!

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Recommend Dealer
Yes
Employees Worked With
Christine Gallella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 20, 2018

"Sticker renewal"

- Liz V.

I have never been disappointed with the service I have received in the last three years I have owned my car. All my questions have been answered when asked. Service is friendly and timely. I hope to continue to have a long relationship with the Honda Gallery.

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Recommend Dealer
Yes
September 20, 2018

"Efficient and professional"

- Library280

I stopped to schedule an appointment, and instead in an hour, my car was checked out , fluids were topped off and it was washed. I was greeted with enthusiasm. It is important that customers know you want their business.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Chuck Shaw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 20, 2018

"First experience---Lasting impression"

- Thomas

Needed to find a reputable dealer who specialized in people first. Most mechanics can fix a car, but do you want to deal with the aggravation and pressure that can surround most visits. From beginning to end, each person was polite and well mannered. I would deal with Christine all day long. Pleasant, knowledgeable and respectful. I was informed, reassured and totally pleased when I left. It was a pleasure to meet Dave and Ralph as well Brianna. You have my attention now. I will be referring more people to Christine for service, and Honda Gallery for autos. Nice job!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christine Gallella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 20, 2018

"Honda Accord Service"

- Mike 123

I had an excellent experience with the service department on 9/19/2018. The oil change and tire rotation was performed in less than an hour.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Shaw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 19, 2018

"Great service from Christine Gallella !"

- Nichole14

Christine Gallella was amazing ! So helpful and definitely has a lot of knowledge when it comes to cars. She made everything go so smoothly and truly cared about helping me out. Thank you Christine for all your help. I truly appreciate everything you did . Thank you, Nichole

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christine Gallella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 17, 2018

"Service for my Honda CRV"

- bpen

Chuck Shaw Assistant Service Manager is wonderful to deal with. He is friendly, knowledgeable and helpful . Throughout our service he kept us up to date and reviewed all of our options with full explanations. Looking forward to our future services knowing Chuck will be there to assist us. Bob Pendenza

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Recommend Dealer
Yes
Employees Worked With
Chuck Shaw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 17, 2018

"Great Service Experience"

- mweeks234

I've received consistently good service at Honda Gallery, but this last visit was amazing. Christine Gallella went above and beyond to help me get the services I needed. Oil change, tire rotation, regular maintenance, and (first time) 5-star detail service all in the same visit. The detailing staff did an amazing job, my car looks brand new! The staff was extremely professional and friendly - from the check-in, consultation with Christine, the shuttle driver, service calls to let me know my car was ready, through check-out. I highly recommend the staff and service at Honda Gallery.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christine Gallella
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 15, 2018

"Chuck Shaw was excellent!!!! ,his knowledge of my problem "

- Radiodeadhead

I came in with a radio display ,that was not to my liking ,some how i obtained it buy trying to make an adjustment. Nor could my own dealership help me,and honda usa(in back of owner man.,via phone).so i went to honda gallery.meet chuck Shaw.bingo bango,he fixed my radio display ,and also bluetoothed my Android phone.very nice people at honda gallery,.will be back for service.!!!!!!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Shaw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : N/a
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